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D.F. Richard Energy

Additional Locations

Phone: (800) 649-6457 Fax: (207) 646-3058 View Additional Phone Numbers 676 Post Rd Ste 3 Unit 4, Wells, ME 04090 http://www.dfrichard.com

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Description

D.F. Richard Energy delivers retail heating oil and propane gas. They provide installations, sales and heating service for residential and commercial customers. The company was established in 1932 and incorporated in New Hampshire in 1953.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that D.F. Richard Energy meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for D.F. Richard Energy include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on D.F. Richard Energy
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: January 13, 2003 Business started: 01/01/1932 in NH Business incorporated: 03/19/2001 in NH
Type of Entity

Corporation

Business Management
Mr. Richard P. Card, CEO/GM Mrs. Lisa Sullivan, Employee
Contact Information
Principal: Mr. Richard P. Card, CEO/GM
Number of Employees

3

Business Category

HEATING CONTRACTORS HVAC OILS OIL BURNERS-SERVICING HEATING EQUIP. & SYSTEMS GAS-PROPANE Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Products & Services

D.F. Richard Energy sells the following brand(s): Lennox, Rinnai, Viessmann

D.F. Richard Energy offers the following product(s): Boilers, Furnaces, Heating and cooling systems, Heating oil, Propane, Water heaters

Service Area
D.F. Richard Energy provides their services in MAINE & NEW HAMPSHIRE.
Alternate Business Names
D.F. Richard, Inc.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

D.F. Richard Energy has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    124 BroadwayPO Box 669

    Dover, NH 03820 (800) 649-6457 (603) 742-2020

  • THIS LOCATION IS NOT BBB ACCREDITED

    39 Cedar RdUnit 2

    North Hampton, NH 03862 (603) 964-2900

  • 676 Post Rd Ste 3 Unit 4

    Wells, ME 04090 (207) 646-0570

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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Additional Phone Numbers

  • (207) 646-0570(Phone)
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Complaint Detail(s)

3/4/2013 Advertising/Sales Issues | Read Complaint Details
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Additional Notes

Complaint: We have had problems with this company for a few years... we have always paid them for the gas we used. In the last few years we were only allowed to order 100 or more gallons at a time because we did not pay them back in the amount of time they wanted for their gas but we always paid them so we would get more home heating fuel. for the past few years they allowed us to purchase 100 gallons at a time until last week when we tried to purchase 200 gallons and they refused and they demanded we fill the tank up. We can not afford to fill up the tank and pay in full. We got our tax return and wanted to order 200 gallons because thats what we can afford. but D.F. richard wants us to pay for the 200 gallons now and then by april 1st pay the rest off but we can not afford that and they want us to setup an auto pay for that. we live on a strict budget because of the economy and cant afford more than the 200 gallons at this time. WE have been buying 100 gallons at a time for a few years and also on Dec 24, 2012 we were allowed to pay for 100 gallons and now their policy changed and we have to fill our tank full. It is in the middle of winter and we cant afford to pay out another 600 (more or less) dollars on april 1st. WE have been doing okay buying 100 gallons at a time and we dont understand why they are forcing us to fill the tank when they know we cant afford it. they also want an autopay set up and we cant do that. we have our mortgage to pay and car payments and other bills and food. it is in the middle of winter and we have three young children * years , * years and a baby who is * months old. we need gas and we only can afford to buy the 200 gallons at this time. we have poor credit because of money problems and no other company will accept us at this time and D.F. richard is taking advantage by forcing us to fill the entire tank. We cannot agree to fill the tank because we wont have the money in april but we do have money now to buy only 200 gallons. If we did not get our tax return back we would only be able to buy 100 gallons because that is in our budget range.

Desired Settlement: we just want to be able to buy 100 or 200 gallons as we need the gas to heat with. by requiring us to fill the tank and setup an auto pay is setting us up to fail in our bills like our mortgage. we dont understand why we were allowed for a few years to buy 100 gallons at a time and now that has changed. we just want to buy the minimum allowed like we were and we were doing ok. we have young children that need to be warm.

Business Response: Our insurance company has notified us that they want us to fill all propane tanks for safety issues (to make sure valves, gauges, and bleeders on tank are working properly which a partial fill does not allow us to do). We were willing to have the delivery paid over time but we are also willing to deliver a partial delivery if is what the customer wants. Please have him let us know.

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BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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