If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Bay State Heating & Air Conditioning specializes in installation, service, and repair of air conditioning and heating units, boilers, oil burners, and ventilation systems.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Bay State Heating & Air Conditioning meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Bay State Heating & Air Conditioning include:
- Length of time business has been operating
- Response to 3 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||3|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||30|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Division of Professional Licensure
1000 Washington Street, Suite 710, Boston MA 02118
Phone Number: (617) 727-3074 or TTY: (617) 727-2099
Fax Number: (617) 727-1944
The number is BU-030482.
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is RT-017439.
Type of Entity
Business ManagementMr. James Kazijian, Owner
Number of Employees
HEATING CONTRACTORS AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL MECHANICAL CONTRACTORS-RESIDENTIAL SHEET METAL WORK HVAC AIR CONDITIONING CONTRACTORS All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Bay State Heating & Air Conditioning sells the following brand(s): Amana , American Standard, Goodman, Trane , Utica Boilers , Viessmann
Hours of Operation
|M||:||9:00 AM - 4:00 PM|
|T||:||9:00 AM - 4:00 PM|
|W||:||9:00 AM - 4:00 PM|
|Th||:||9:00 AM - 8:00 PM|
|F||:||9:00 AM - 4:00 PM|
Service AreaBay State Heating & Air Conditioning provides their services in ASHLAND, BOSTON, BROOKLINE, CONCORD, FAYVILLE, FRAMINGHAM, HOLLISTON, HOPKINTON, JAMAICA PLAIN, LEXINGTON, NATICK, NEWTON, SHERBORN, SOUTHBOROUGH, SUDBURY, WAYLAND, WELLESLEY, WEST ROXBURY, WESTON & WESTWOOD, MA.
Alternate Business NamesBay State Heating & Air Conditioning Inc.
Industry Tips27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Read Before You Sign Saving Money on Heating & Cooling
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
23 Highridge Rd
Bellingham, MA 02019 (508) 883-1083 (508) 596-2597 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Additional Phone Numbers
- (508) 596-2597(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: Through Bay State Heating and Cooling, I have purchase three full furnace and air conditioning units and a new damper system for my home all with 10 years parts (with manufacturer through Bay State Heating and Cooling) and services (with Bay State Heating and Cooling). I have spent over $22,000 with the company. My first experience with *** was great. He was very responsive and really nice while working with my aging HVAC equipment. Once they were replaced, things changed. When he put in the damper and control unit, it never worked properly showing both heating and cooling lights and doing the opposite function in the two zones for the unit (hot and cold air). There were a few other issues including not putting a place for a filter in the air handler for one of the units. He wouldn't come to the home to even look at the issue/unit for 5 months. As you can imagine, our relationship degraded during this time as I became increasingly frustrated but I feel like I am being held hostage since he has guaranteed service repairs for 10 years - the sales pitch was that I would have the peace of mind not worrying about the units for the next decade. Now, the first floor unit it not working. The copper pipe outside and connecting to the air handler is iced up and after turning off (with fan on auto) for over 24 hours, it still iced up within 30 minutes of being turned on so now I need someone to look and see if there is a bigger issue. I have called and requested a repair and have heard nothing. I don't really know what to do since I am concerned he won't come and service the unit in a timely manner (did not return call today) and he was quite aggressive and not nice last year. I am a single mother and have to deal with the situation myself and am very intimidated about the situation.
Desired Settlement: I would like my unit repaired in a timely manner and not be worried that future repairs will be neglected or that he will be rude and angry when I contact him. I can't wait another four months. If *** doesn't want to honor the service agreement he provided, then perhaps he can find a positive solution either through an associate company that I can use for repairs or an agreement to cover the costs if I use another service provide. Ten years is a long time to deal with this situation.
Read Complaint Details
Complaint: We signed a contract with Baystate Heating and Air Conditioning, MA License # ******, **********, MA, ************ Office, ************ Cell, to have that firm install a new heating system in our house at *** **** ****** ****, *******, MA *****. As requested, we paid for the new heating system in July of 2014, in advance of any work being done, and in advance of any equipment being delivered. To date, no work has been done, and no equipment has been delivered. In mid-September 2014, the firm gave us a scheduled date of October 13 and 14 for installing the new heating system. However, they did not show up to do the work that week, and there was no call from the firm with any update or explanation. I subsequently began following up with regular phone messages to the firm's owner to attempt to reschedule the work. I left several phone messages. However, unlike the pattern of your quickly responding to my calls, which the firm's owner had done during the sales process prior to the contract being signed between us, I did not receive any response or any communication back. After numerous failed attempts to reach the firm's owner by phone to speak with him, he answered your cell phone on Oct 23, and I had the first opportunity to speak with him in several weeks at that time. During that conversation, the firm's owner indicated that we were "next on the list." He indicated that the work would likely start on Monday or Tuesday, Oct 27 or 28. He indicated that it "would definitley be" the following week, between Oct 27 and 31. I stressed the level of urgency for the heating system to be installed imminently, and I was assured me that it would. The week of Oct 27-Oct 31 came and went. No one from the firm showed up to do the work, as promised. They did not call. They did not answer or return my phone messages to them. This past weekend, Nov 1-2, outdoor temperatures were below freezing, and it snowed. I called the firm's owner on Saturday with "911" call to again stress the level of urgency that we need to have heat in our newly constructed kitchen. No return call since. In my vmail message to the firm's owner on Nov 1, I shared our ever-growing concern over the continued delays, and over the complete lack of communication from the firm. In my vmail message, I shared my perspective, based on the limited feedback that the firm's owner had provided when I have had the rare opportunity to get through to the owner "live" on his cell phone to speak with him, that it appears that their business might be "going like gang-busters" as the firm's owner told me, and that the firm might no longer have the bandwidth to do the work to fulfill their contractual obligation to us. In my message, I asked for the courtesy of a return call from the firm's owner to discuss this possibility, so that we could determine if this represented a good fit between us at this point, or not, given his firm's current excessive workload. To my disappointment, I have not received a return call. During my phone message to the firm's owner on Nov 1, I further indicated that it would be our strong preference to have the firm do the work as outlined in the contract. I further indicated that in order for that to happen at this point, however, that the work would need to be conducted in short order, and that my wife and I would get back to the firm shortly with a specific timeframe that the work would need to be completed in order for us to jointly proceed in line with the current contract between us. We provided that deadline date today by email, on Nov 3-- the work will need to start on or before Wednesday, Nov 5, and will need to be completed by the end of this week, Saturday, Nov 8, at 5PM, in order for us to proceed with the firm under the terms of the terms of the current contract. Based on input from contractors, and from our legal counsel, we are confortable and confident that these are fair and reasonable dates. In the event that these dates are not accommodated, we informed the firm's owner by email on Nov 3 that we will consider the current contract null and void, and funds will be due back to us within 24 hours. We stressed in our Nov 3 email to the firm's owner that we feel that we have fulfilled our obligations as customers. We believe that we have been accommodating, flexible, fair, and reasonable with respect to the planned schedule for the installation of the heating system. At this point, however, unless the heating system is installed on or before Saturday, Nov 8 at 5PM, we are left with no alternative but to cancel the contract, demand our money back within 24 hours, and hire an alternate contractor to complete the required heating system installation. When our email was sent today, Nov 3, to the email id email@example.com listed on the firm's website www.baystateheatingandair.com the email kicked back to me with an error message indicating that this was not an operable email id. I subsequently forwarded my Nov 3 email to an alternate email id which I had used during the presale process to communicate with the firm's owner *********@*******.net and that email id also kicked back with an error message, indicating that it was not an operable email id. The firm's owner is ***** ********. Cell phone is ************ Office phone listed on the firm's website is **************
Desired Settlement: First Preference: Install heating system as contracted, as paid for, and as promised. Work to be completed on or before Saturday, Nov 8, at 5PM EST. Second Preference: Nullify the contract, and receive a full refund all funds paid for undeleivered equipment and for all unperformed work at the referenced property.
The original contract agreed upon was for $28,000.00 plus changes and extras in the amount of $2000.00., and consisted of installing air-conditioning in the entire house with a total of two (2) systems. In addition, replacement of existing boiler was part of the original contract. The first system of air-conditioning was completed in July of 2014 and operating during construction at *** **** ****** ****. The second system was installed in the new kitchen in August of 2014, it consisted of a hydro-system that was fully operating except for heating equipment that was to be installed at the beginning of September per customer request. Removal of existing boiler and installation of new gas boiler was also scheduled for September. Job was paid up for work previously done except for $2000.00 in extras. Homeowner postponed September start date for delayed construction in kitchen and lack of financial resources. Customer's start dates kept changing and his new dates were not good for us so he withdrew the contract. Customer's existing heating system was left intact and in working order per his request. The customer paid me for work previously done in the amount of $18,000.00; the remaining balance for job completion is $12,000.00 ($10,000.00 + $2000.00 extras on air-conditioning).
Better Business Bureau:
There are two (2) contracts that equal $29,500.00 in total for the same house and project to coincide with home renovations, but we agreed upon a final price of $28,000.00 for the job and they are on two (2) separate invoices; I have copies of these contracts.
The additional $2000.00 or “change order” the customer refers to are charges incurred for his request that we move the second AC ( previously installed kitchen unit) to the other side of the house and next to the main unit, the price includes re-piping, rewiring, and charging the system back up.
This extra charge was agreed upon verbally between me and the customer in the presence of my work crew, and I didn’t feel it was necessary to write the additional charge on a new contract; we were busy and I felt I could trust the customer to pay the additional charge for the additional work.
Work done on the kitchen was 70% complete including installation of hydro air-handler and all ductwork with insulation, installation of outdoor AC unit, all refrigeration piping and drains, as well as all electrical work for the entire system.
Furthermore, there would have been additional charges for the job because the customer requested we add heat to the basement and a three season room attached to his home.
Multiple attempts were made to accommodate this customer, but my work was delayed on several occasions due to numerous construction delays, and lack of financial resources on the part of the customer; he has been unwilling to work with me since September of 2014 and withdrew his contract in November 2014.
Problems with Product/Service
Read Complaint Details
Complaint: *** ******** put in an air conditioning system in August, 2011 with two large units. We live in the northeast so only use it in the summer. It worked for the end of 2011 and about half of 2012. In August of 2012, it stopped working. *** said the upstairs unit was leaking freon which he added. He said he could not find the leak. The unit worked for less time in 2013. This time when *** came he said the unit was leaking freon and the "office" (I think) unit needed to be replaced. He promised me that he would take care of it in the next few weeks, which was the late summer of 2013. Despite many polite conversations, and promises, *** ******** did not come in the summer or the fall. I started calling him again late Feb 2014, requesting that he fix the unit before April. Again *** promised he would com at the end of this week, then the following week, etc. Now that he has many new jobs, he has not returned my call. I need the new unit he promised, if he keeps delaying, the warranty will expire. was afraid to write earlier as I don't want him to do a poor job or do something to my house in revenge. I purchased two large units with complex duct work in late 2011, the AC system Baystate put in has never worked for a complete summer. It is now more than 2 years later.
Desired Settlement: *** promised a replacement more than 6 months ago. I want him to replace the defective unit, to make sure the other unit he put in works and to make sure the AC is working correctly. I would also like him to take could care of my house in the process and not cause additional damage. .
Customer Reviews Summary