BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Modern Mechanical, LLC?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Modern Mechanical, LLC

Phone: (401) 300-6378 373 Burnside Avenue Apt 3R, Woonsocket, RI 02895 http://www.modernmechanicalllc.com

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Modern Mechanical, LLC serves all residential, commercial and industrial customers. Specializing in installing and servicing all heating, air conditioning, and refrigeration equipment including water heaters.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Modern Mechanical, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Modern Mechanical, LLC include:

  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Modern Mechanical, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

top
BBB file opened: April 15, 2011 Business started: 02/03/2009 in RI Business incorporated: 02/03/2009 in RI
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Department of Labor and Training
1511 Pontiac Avenue, Cranston RI 02920
http://www.dlt.ri.gov
Phone Number: 401-426-8000
Fax Number: 401-462-8666
mmadonna@dlt.ri.gov
The license number is 7829.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Richard Bolvin III, President
Contact Information
Principal: Mr. Richard Bolvin III, President
Number of Employees

2

Business Category

HVAC WATER HEATERS-REPAIRING REFRIGERATION EQUIPMENT-COMMERCIAL REFRIGERATION EQUIPMENT COMMERCIAL-SERVICING AIR CONDITIONING SYSTEMS-CLEANING AIR CONDITIONING EQUIPMENT & SYSTEMS-REPAIRING AIR CONDITIONING CONTRACTORS HEATING SPECIALTIES OIL BURNERS-SERVICING AIR CONDITIONING & HEATING CONTRACTORS - COMMERCIAL AIR CONDITIONING & HEATING CONTRACTORS - RESIDENTIAL HEATING EQUIP. & SYSTEMS HEATING CONTRACTORS RESIDENTIAL & LIGHT COMMERCIAL HVAC SERVICE Plumbing, Heating, and Air-Conditioning Contractors (NAICS: 238220)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: 9:00 AM - 5:00 PM
Su: 9:00 AM - 5:00 PM
Method(s) of Payment
Cash
Check
Refund and Exchange Policy
The business states they refund & exchange policy is 30 Days on all materials and service.
Service Area
Modern Mechanical, LLC provides their services in RHODE ISLAND.
Industry Tips
27 Questions For Home Owners Heating Contractor - 5 Tips - Video Heating Contractors Hiring an Air Conditioning Contractor Hiring an Oil Supplier Hiring an Oil Supplier - 5 Tips - Video Read Before You Sign

Additional Locations

  • 373 Burnside Avenue Apt 3R

    Woonsocket, RI 02895 (401) 300-6378

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

10/15/2012 Advertising/Sales Issues | Read Complaint Details
X

Additional Notes

Complaint: He said it would be $99.00 to clean my furnace and change filter. I have always called it a furnace and never had a problem hiring a serviceman. I had to pay him $99.00 just to change the filter and the gentleman did not even bleed the lines to the burner which is very, very important after changing the filter. He then drained the water lines to remove any air. He then wiped off the top of the furnace. I asked when he was going to clean out the furnace and he said he wasn't told to do this. I called ******* and he said I told him I had a furnace, and should have called it a boiler. He then wanted $99.00 more dollars to do that. I refused. I called another serviceman and he said he charges $99.00 for either a boiler or a furnace. This could cause a serious problem. I'm glad I watched him. I have never had this problem in 38 years lving here and calling it a furnace. I am elderly, disabled and very ill and feel like he ripped me off. Thank you ***** ******** *********@yahoo.com

Business Response: On Tuesday 9/25 I received an online message through a service company that I subscribe to at 10:51am.  The message is a company where customers go on and place a service call for what they are looking for and it gets emailed to a few contractors who pay to subscribe. The message came in ***** ********, ******** RI. Change filter and clean Furnace. At first I didn’t call her back because I was busy. Later that evening she then contacted me directly. She introduced herself and I remembered her name from the email sent to my phone. She went on to explain that she has a Furnace that needs to be cleaned and have the filter changed. Thinking to myself a Furnace takes one hour to clean plus the cost of one filter. I told her the cost to clean her Furnace would be $99.00. She replied that she has had a guy do it for a while now and now he is too busy to service her unit and is looking for a new reliable company. I said that I would love to be her new company. So we set up a time to do the maintenance the following day. I gave my technician a few air filters and *****’s address and told him that he needs to perform maintenance on her Furnace. My technician arrived at the house and seen it was an oil fired Boiler. He went to the oil tank changed the oil filter, purged the oil line of air, purged the air out of the heating lines and wiped down the Boiler. When he told her he was finished she freaked out that he didn’t remove the top and clean in between the sections with a wire brush and vacuum it with a soot vac.  My technician then called me to let me know what was going on. I called ***** she said “I am very mad at you, you didn’t take the top off and brush the sections, you are trying to ***** old people!!” I replied “***** I am not trying to ***** anyone. When you called me you asked me how much it would be to change a filter and clean your FURNACE. I gave you a price based upon what you asked for. You have an oil BOILER and it is a completely different system. A proper maintenance on an oil Boiler takes much more time because you have to take the flue off, the cover, the top of the boiler, run brushes down each section and vacuum it out. To do it correctly takes like 2.5-3 hours. I told her that I was sorry for the confusion on her part and if she did want him to brush and vacuum it all down it will be an extra $99.00.” She got so mad at me and told me that I was trying to ***** the elderly. I tried to calm her down and said “if you call up mechanic shop and say how much is a tire and when you show up he has the tire but you meant exhaust how would that be his fault?” I tried over and over again to calm her down and explain to her the difference between a boiler and a furnace. She didn’t care because “she had been calling the **** thing a furnace for 38 years…” So we finally left it off that she was going to put a claim against me and she was calling her son. She hung up the phone. After becoming disconnected I thought to myself how I could make it right with her even though she was clearly wrong. I came to the conclusion that I would clean the exchanger out for an extra $49.00 instead of $99.00. I tried to call ***** 4 times but her line was busy. She paid my technician and he left.

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

True, I called it a furnace and have been calling it a furnace for many years. I have talked to two other servicemen and they both said, They charge the same price for a boiler or a burner.  One of them advised me to get in touch with the Atty.General.  I also had to demand that the gentleman he sent was to purge the oil line after putting on a new filter as he was leaving and said he was finished.  It is very important to purge the oil line after putting on a new filter.  I am very glad I watched him.  But I had to demand that he do that.  I could have had serious problems later if he hadn't done that.  When he first started to open up the faucets to drain the water he said "Oh no!"  They are both broken!!!  I said, "What's broken?"  He never did answer me but just went on to drain the water lines. They were not broken.  Untrue that I called him first.  He called me back right after I submitted my info to NETWOR  He said he didn't have a pen on him and would call back later.  As far as him saying my line was busy, not true , but all he had to do was call his helper on his cell phone and offer to finish the job for $49.00.

As far as him saying my line was busy, not true but all he had to do was call his helper if he truly wanted to finish the job for $49.00.


 

 

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

I see no response but I do have to respond again to his first message.  I see we all do make honest mistakes.  In his first response, he stated he gave his techician a few AIR filters to change the filter on my oil line.  They are not AIR filters, they are FUEL filters.  Like he said, "It's a big difference between a furnace and a boiler."  There's a big difference between an air filter and a fuel filter.


 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable offer to resolve the complaint. However the consumer did not accept the offer.

1