BBB Business Review

Text Sizesmall medium large

This business is not BBB accredited.

Fit World of Cranston

Phone: (401) 464-4055 Fax: (401) 464-4069 30 Kenney Drive, Cranston, RI 02920 View Additional Email Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Fit World of Cranston/FitWorld LLC is a health club and gym specializing in personalized exercise programs, weight machines, cardio equipment, aerobics and Group exercise, cycling classes, cardio kick boxing, yoga, Pilates, and health and wellness seminars. Saunas, spacious lockers, and babysitting services are included.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Fit World of Cranston include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for Fit World of Cranston include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Fit World of Cranston
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 26, 2009 Business started: 04/01/2008 in RI Business incorporated 11/05/2007 in RI
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Ralph Pecchia, Assistant General Manager Ms. Cynthia Pena, General Manager
Contact Information
Principal: Mr. Ralph Pecchia, Assistant General Manager
Principal: Ms. Cynthia Pena, General Manager
Number of Employees


Business Category


Hours of Operation
M: 5:00 AM - 10:30 PM
T: 5:00 AM - 10:30 PM
W: 5:00 AM - 10:30 PM
Th: 5:00 AM - 10:30 PM
F: 5:00 AM - 9:00 PM
S: 7:00 AM - 7:00 PM
Su: 7:00 AM - 5:00 PM
Method(s) of Payment
Personal Check
Business Check
Cashiers Check
Money Order
American Express
Debit Card
Automatic Bank Withdrawal
Refund and Exchange Policy
10 day refund policy according to RI law.
Service Area
Fit World of Cranston provides their services in RHODE ISLAND.
Industry Tips
Health Clubs Health Clubs - 5 Tips - Video
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.