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BBB Accredited Business since
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Dedham Health & Athletic Complex, offers a 25-meter lap pool, a full staffed nautilus fitness center, aerobics and exercise programs for all ability levels. They have free weights, Sprint, Life Circuit, Hammer Strength, Cybex, Cross Conditioning, Virtual Reality Bikes, CVTV, Lifecycles, nautilus, life rowers, stair masters, Keiser, tennis, racquet, and squash courts, volleyball, golf, table tennis, billiards, rock climbing, steam and sauna rooms, co-ed whirlpool, ladies heated spa, indoor basketball gymnasium, indoor running track, sun deck, snack bar, 2 big screen TV's, supervised playroom during posted hours and a beauty salon. The company also offers a summer seasonal facility called The Summer Club which is an all ages membership and water park. Offered at the Summer Club is a day camp for children aged 6-14. The company states that they have a monthly fee, annual fee and joining fee.
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A BBB Accredited Business since
BBB has determined that Dedham Health & Athletic Complex meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dedham Health & Athletic Complex include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMs. Roberta Gainsboro, President
Number of Employees
HEALTH CLUBS & GYMNASIUMS INDOOR FITNESS EXERCISE EQUIPMENT CAMPS-DAY EXERCISE & PHYSICAL FITNESS PROGRAMS HEALTH & FITNESS PROGRAM CONSULTANTS Fitness and Recreational Sports Centers (NAICS: 713940)
Method(s) of PaymentCash, Check, MasterCard, Visa
Industry TipsHealth Clubs Health Clubs - 5 Tips - Video
200 Providence Hwy
Dedham, MA 02026 Directions
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|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: DHAC charges my credit card without my authorization. They consider it a penalty for "un-proper" tennis court use even though they failed to provide such rules on my multiple requests. Each time I tried to discuss those rules they come up with new rules that a never in writing. Based on the discussions, they overcharged me multiple times, but I discovered it only on 12/2/2012. In previous years if somebody was staying on the court longer, an employee would come over and ask if they want to continue playing and pay for it or prefer to leave. If parties choose to stay, later one receives booking email notification with charged amount. I haven't heard any complains against that policy. Starting from Labor Day of 2012 they started charging without notifying charged parties. Booking notifications are not being sent either. Only if one checks the account later one can see those charges. They claim that it's even legitimate to double charge a court, i.e. if a friend of yours booked it, but can't make it on time and allows you to play longer both parties should be charged for that time. In addition to that, they falsely claim that I brought 2 guests that didn't pay guest fee. In 10 years of my membership in that club I never done that and they failed to provide any proof to the opposite.
Desired Settlement: Since they do this to many members of the club I want them to refund all members where they applied "penalty charges". I want them to publish club policy on "penalty charges" and notify each new and existing member of that policy. I want an apology for false claim about guests that I brought without guest fees.
To whom it may concern:
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
Dedham Health & Athletic Complex