Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Dedham Health & Athletic Complex has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforDedham Health & Athletic Complex

            Health Club
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            This business has 0 reviews

            Customer Complaints

            1 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 8/21/2008

            Years in Business: 56

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            Dedham Health & Athletic Complex, offers a 25-meter lap pool, a full staffed nautilus fitness center, aerobics and exercise programs for all ability levels.

            Business Details

            This is a multi-location business.

            Find a Location

            Dedham Health & Athletic Complex has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              BBB File Opened:
              1/12/1996
              Years in Business:
              56
              Business Started:
              2/1/1968
              Accredited Since:
              8/21/2008
              Type of Entity:
              Sole Proprietorship
              Number of Employees:
              30
              Business Management
              • Ms. Roberta Gainsboro, President
              • Ms. Katie Screen, Manager
              Contact Information

              Principal

              • Ms. Roberta Gainsboro, President

              Customer Contact

              • Ms. Roberta Gainsboro, President
              • Ms. Katie Screen, Manager

              Industry Tip

              BBB Tip: Need to get in shape? BBB has tips for joining a gym

              Customer Complaints

              1 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              10/01/2023

              Complaint Type:
              Billing/Collection Issues
              Status:
              Resolved
              As a guest playing tennis at the complex I am responsible for paying court fees which I am happy to do. I received a bill for $146.25 which was more than I incurred and went in person to request an itemized bill.I was advised I had to pay the balance first before they could provide the itemization. I foolishly paid it.Once the itemized printout was provide there were 3 charges of $25 with the notation insufficient funds. I challenged this with no luck. and took the statement to my credit union where my account and debit card are managed. They confirmed these 3 charges WERE NEVER BILLED by Dedham Health and Athletic and that they must have entered invalid card information. My account has never been below a significant amount so with this confirmation from the credit union, I proceeded to Dedham Health and Athletic. The desk associate was unable to assist me so the manager *** got involved.*** was adamant that they could NOT refund me the $75 in incorrect charges due to their error ($3 $25 charges. He stated he could credit me $75 if I joined the club which I have no interest in doing.I am appalled that this business refused to rectify their 3 errors and refund me the monies due to their carelessness and errors.To add insult to injury I received a letter on 9/25 stating this was their 3rd attempt to collect monies I paid several days before.I am seeking reimbursement and also suggest if a card is ever denied that the business share that with the client WHEN IT OCCURS . The fact that dio not makes me feel they are scamming clients. Very shady business practices in place!
              Read More

              Customer Reviews

              0 Customer Reviews

              What do you think? Be the first to review!

              How BBB Processes Complaints and Reviews

              Start a Review

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

              BBB reports on known marketplace practices.

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.