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BBB Accredited Business since
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MD Cosmetics specializes in skin care services for Men and Women. Services include Laser Hair Removal, Botox, Electrolysis, Permanent Make-up and Massage, Microdermabrasion and Body and Facial Treatments.
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A BBB Accredited Business since
BBB has determined that MD Cosmetics meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for MD Cosmetics include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Vermont Secretary of State
National Life Building North FL2, Montpelier VT 05620-1106
Phone Number: 802-828-1505
Fax Number: 802-828-2465
Type of Entity
Business ManagementMs. Irina Leontieva, President
Number of Employees
LASER HAIR REMOVAL MASSAGE ELECTROLYSIS TATTOOING MAKE-UP & BEAUTY CONSULTANTS BOTOX MASSAGE THERAPEUTIC HAIR REMOVAL - LASER & ELECTROLYSIS Beauty Salons (NAICS: 812112)
Hours of Operation
|M||:||9:30 AM - 5:00 PM|
|T||:||9:30 AM - 7:30 PM|
|W||:||9:30 AM - 7:30 PM|
|Th||:||9:30 AM - 6:00 PM|
|F||:||9:30 AM - 3:00 PM|
|S||:||9:30 AM - 3:00 PM|
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Phone Numbers
- (802) 878-5321 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I'm not sure if I am contacting the right person regarding this, please forward my message to the appropriate recipient if not.I am absolutely horrified with the laser treatment I received at MD Cosmetic in Williston, VT. I was surprised to find out that Vermont does not even regulate these laser machines, nor do they require the individual who performs the laser to have a certification renewal every year or so. Why is this? Electrolysis have their instruments regulated; why is it any different for laser? MD Cosmetic burned me.I had my treatment in August. The area treated blistered and pussed and scabbed. It was horribly painful and embarrassing. ****, the woman who performed laser hair removal on me, assured me that it's normal for it to be a bit red. I went into the clinic and had her take photos of the damage. Her jaw dropped when she saw my burns. She said she had the right settings on the machine, just her machine must be broken. **** never contacted me after that.I contacted her again in January. I went in, so she could take a look at my scars. I emailed her for a refund last week, and still no response.I called her 15 minutes ago, and am being charged for the one treatment I received. I am being charged for my burns. I don't want this to happen to anyone.
Desired Settlement: FULL REFUND!
Business Response: I am writing in regards to complaint # ******* from ******* ****. MD Cosmetics will be sending Ms. **** another refund for the treatment she is unhappy about. We already refunded her $120.00 and this refund will be $60.00 for a total of $180.00. Thank you, **** *. JewellLicenced Esthetician/Laser Technician/Ownerwww.mdlaserandbotox.com120 Zephry RdWilliston, VT 05491(802) 878-1236
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved