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BBB Business Review

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BBB Accredited Business since

Hills Home Market

Phone: (978) 567-1402 View Additional Phone Numbers 413 River Road, Hudson, MA 01749 http://hillshomemarket.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Hill's Home Market specializes in the delivery of high quality groceries for individuals, families and larger groups. 


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Hills Home Market meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Hills Home Market include:

  • Length of time business has been operating
  • Response to 18 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

18 complaints closed with BBB in last 3 years | 6 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 4
Billing/Collection Issues 3
Delivery Issues 2
Guarantee/Warranty Issues 0
Problems with Product/Service 9
Total Closed Complaints 18

Customer Reviews Summary Read customer reviews

5 Customer Reviews on Hills Home Market
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 4
Total Customer Reviews 5

Additional Information

BBB file opened: August 22, 2007 Business started: 01/01/2000 in MA Business incorporated 08/22/2002 in MA
Type of Entity

Corporation

Business Management
Mr. Shawn Driscoll, President Mr. Chris Moran, Vice-President
Contact Information
Principal: Mr. Shawn Driscoll, President
Principal: Mr. Chris Moran, Vice-President
Number of Employees

12

Business Category

GROCERS-RETAIL GROCERS-WHOLESALE FOOD SERVICE SPECIALTY FOODS FOOD & BEVERAGE CONSULTANTS FOOD PRODUCTS - ORGANIC FOOD - SALES & DELIVERY FOOD DELIVERY SERVICE Supermarkets and Other Grocery (except Convenience) Stores (NAICS: 445110)

Service Area
Hills Home Market provides their services in ANDROSCOGGIN County ME, CUMBERLAND County ME, OXFORD County ME, SAGADAHOC County ME, YORK County ME.
Alternate Business Names
HFS of America, Inc. Hill's Home Market

Customer Review Rating plus BBB Rating Summary

Hills Home Market has received 3.58 out of 5 stars based on 5 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.