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Charles L. Silton, Inc., Silton Glass Company sells and installs glass for auto, home, and business. The company also does commercial and residential windows and doors. The company was established in 1920 and incorporated in Massachusetts in 1956. The company employs 14 people. Ms. Dorothy Tanguay is the President. Mr. George Tanguay is the Treasurer, Frank Tetschner is the Director - General Manager and Janet Tetschner is the Clerk. Any problems or questions should be directed to the President, Ms. Dorothy Tanguay.
On 8/30/2013 the business's accreditation from BBB was revoked.
The revocation was due to violation of BBB Accreditation Standards:
6B. Make a good faith effort to resolve disputes, which includes mediation if requested by BBB. Other dispute resolution options, including arbitration, may be recommended by BBB when other efforts to resolve a dispute have failed. BBB may consider a business' willingness to participate in recommended dispute resolution options in determining compliance with these standards.
This business is not BBB accredited.
Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for Silton Glass Company include:
- 1 complaint filed against business that was not resolved
- BBB Accreditation was revoked because the business failed to honor its accreditation agreement with BBB.
Factors that raised the rating for Silton Glass Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Department of Labor and Workforce Development
1 Ashburton , Boston MA 02108
Phone Number: 617-626-7122 or For hearing impaired relay services, call 1-800-439-0183 or 711.
Fax Number: 617-727-1090
The license number is LW000216.
Business ManagementMr. George Tanguay, Treasurer Mr. Frank Tetschner, President
Number of Employees
GLASS DOORS STORM WINDOWS & DOORS SHOWER DOORS & ENCLOSURES MIRRORS Glass and Glazing Contractors (NAICS: 238150)
Hours of Operation
|M||:||8:00 AM - 5:00 PM|
|T||:||8:00 AM - 5:00 PM|
|W||:||8:00 AM - 5:00 PM|
|Th||:||8:00 AM - 5:00 PM|
|F||:||8:00 AM - 5:00 PM|
Industry Tips27 Questions For Home Owners Read Before You Sign
THIS LOCATION IS NOT BBB ACCREDITED
612 Waverly St
Framingham, MA 01702 (508) 879-4455 (508) 872-1001 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 544
Framingham, MA 01704
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Additional Phone Numbers
- (508) 872-1001(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: Brought our truck to have the rear slider window replaced and/or repaired. The truck was brought back 7 times as it was never fully fixed. Our insurance company insisted we stay with Silton to complete the repair. Each time it was brought back, damages to the interior/exterior (i.e. glue, scratches, dents) were happening. In between repairs, water damage happened to the seats. Silton said they would dry it out, but that never happened or not properly handled. We have pictures of all the damage that Silton has made to the truck. The administrative assistant offered no customer service and we have tried to call the owner over a 6 week period and he has not returned the calls. We now have to file a collision claim with insurance and feel as though Silton is responsible for paying our deductible. Had they responsibly taken ownership of the mishaps caused by their "workmanship" this would not have gone this far and could have amicably been resolved by all parties. We feel this is a fair settlement as the truck did not go into their place of business with scratches, dents, dried glue, Oil over the interior roof etc..
Desired Settlement: Our deductible be paid by Silton Glass of Framingham to us directly.
Business Response: Mr. *****’s truck was initially brought in for a rear slider replacement on February 13, 2013. The truck arrived with part of the slider already broken and there was existing damage done to the body of the vehicle where the new glass was to be installed. Over the next few weeks, the truck returned on three separate occasions with new problems. Each time we were told that it was leaking and/or making a wind sound once the vehicle reached a certain speed. The technicians resealed the rear slider each time hoping to solve the problem, but ultimately after the third attempt, they determined that it needed to be completely reinstalled. After doing so, the truck still continued to leak, and after one more failed attempt to solve the problem by resealing it, the technicians concluded that the remaining issues were caused by damage done to the body of the truck (specifically at the bottom of the driver’s side), or simply caused by a defective rear slider, meaning it was leaking between the glass and the factory installed molding, rather than between the molding and the truck itself. A new slider was ordered and installed, but these ongoing issues still persisted. The technicians attempted to reseal the truck once more after this new glass was installed, and additionally they were requested to dry the areas where water had leaked into the seats. At this time, after the second rear slider was installed, the customer mentioned that there was also damage done to the interior roof of the truck. Fans were set up, the truck was left with all the doors in the open position and was parked inside for the day to dry out, and any damage done to roof in the form of dirt was cleaned as best as possible, though this was the first and only time this damage was mentioned. Though differing from our usual policy, we picked up the truck at Mr. *****’s place of employment and delivered it back to him after the technicians had attempted to solve the problems and clean the interior. We also provided him with rides to and from where he needed to be/go on several occasion as well. After these final attempts to reseal the now completely new slider, the customer brought it elsewhere for a windshield replacement, and there he asked for a second opinion. He was told the install for the rear slider was poorly done, yet they also told him they wouldn’t touch it, leading us to believe that they also recognized there was other already existing issues (other than the glass) that were causing it to leak.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
BBB's Final Determination: The business failed to resolve the complaint issues.