BBB Business Review

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This business is not BBB accredited.

Silton Glass Company

Additional Locations

Phone: (508) 879-4455 Fax: (508) 879-3386 View Additional Phone Numbers 612 Waverly St, Framingham, MA 01702 http://www.siltonglass.com


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Description

Charles L. Silton, Inc., Silton Glass Company sells and installs glass for auto, home, and business. The company also does commercial and residential windows and doors. The company was established in 1920 and incorporated in Massachusetts in 1956. The company employs 14 people. Ms. Dorothy Tanguay is the President. Mr. George Tanguay is the Treasurer, Frank Tetschner is the Director - General Manager and Janet Tetschner is the Clerk. Any problems or questions should be directed to the President, Ms. Dorothy Tanguay.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that <em>lowered</em> the rating for Silton Glass Company include:

  • 1 complaint(s) filed against business that were not resolved

Factors that raised the rating for Silton Glass Company include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Silton Glass Company
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: February 03, 1982 Business started: 01/01/1920 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Department of Labor and Workforce Development
1 Ashburton , Boston MA 02108
http://www.mass.gov/lwd/
Phone Number: 617-626-7122 or For hearing impaired relay services, call 1-800-439-0183 or 711.
Fax Number: 617-727-1090
The number is LW000216.

Business Management
Mr. George Tanguay, Treasurer Mr. Frank Tetschner, President
Contact Information
Principal: Mr. George Tanguay, Treasurer
Principal: Mr. Frank Tetschner, President
Number of Employees

14

Business Category

GLASS DOORS STORM WINDOWS & DOORS SHOWER DOORS & ENCLOSURES MIRRORS Glass and Glazing Contractors (NAICS: 238150)

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: Closed
Su: Closed
Industry Tips
27 Questions For Home Owners Read Before You Sign

Customer Review Rating plus BBB Rating Summary

Silton Glass Company has received 4.11 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.