If yes, click here to login.
BBB Accredited Business sinceAdditional Locations
Phone: (401) 722-6262 Fax: (401) 722-6263 8 Perry St, Central Falls, RI 02863
1 of 1 images | See All Images >>
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Frank Lizotte's Glass Co., Inc. specialize in commercial doors and frames, new construction/renovations, window repair, screen repair, safety glass, thermopane windows, lexan, shower enclosures, sliding glass walls, pyrex glass, custom mirrors, desk tops, harper vents, awning vents, awning windows and plexiglass.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Frank Lizotte's Glass Co., Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Frank Lizotte's Glass Co., Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The number is 8673.
Type of Entity
Business ManagementMrs. Patricia Lizotte, Vice President Mr. Michael J. Lizotte, Business Manager/Estimator Mr. Ronald Lizotte, President
Number of Employees
GLASS WINDOWS-REPAIRING SCREENS-DOOR & WINDOW MIRRORS SHOWER DOORS & ENCLOSURES GLASS-REPLACEMENT & REPAIR Glass and Glazing Contractors (NAICS: 238150)
Hours of Operation
|M||:||7:30 AM - 4:30 PM|
|T||:||7:30 AM - 4:30 PM|
|W||:||7:30 AM - 4:30 PM|
|Th||:||7:30 AM - 4:30 PM|
|F||:||7:30 AM - 4:30 PM|
Method(s) of PaymentCash
Service AreaFrank Lizotte's Glass Co., Inc. provides their services in CONNECTICUT, MASSACHUSETTS, RHODE ISLAND.
Industry Tips27 Questions For Home Owners Windows
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: BELOW IS THE LETTER I E-MAILED ****** *******, AT THE E-MAIL ADDRESS IN THE COMPANY'S WEBSITE: Feb. 1, 2016 Dear ******: I am contacting you regarding the service issues my fiance and I received from some of your employees. As someone who's worked in the customer service field for over 40 years, I've learned that reputation, character and honesty are extremely important. That being said- My fiance, ***** *****, and I own the 2 family at ** ******* ****** ** **********. ***** called your company late last year, and was very pleased that we were able to purchase several screens without ordering windows, and that we could just bring in the windows we needed and have the glass replaced. Your employee came out and took measurements. Well, something got lost in the shuffle. ***** called regularly, spoke with different employees, who appeared to know nothing about the order. Measurements were taken again, and the order was placed. We weren't too pleased about the situation, and ***** dealt only with *** from that point. *** told ***** she would make it up to him, for the mix-up that occurred. So we brought the window frames in, and I picked up the screens and windows at the same time. When I got home ***** was surprised at the price, as it didn't seem like there had been any price adjustment made. ***** recently spoke with ***, and she now claims that it's too late to do anything and that nothing can be done since she wasn't there at the time we picked them up. Really? Customer service has an expiration date? Wasn't it ***'s responsibility to let her colleagues know that there would be a price adjustment, in case she wasn't there? And since when is it okay to not make it right by a customer? So, please make it right for us and do what *** “said” she would do. Thank you for your time and consideration. **** ******
Desired Settlement: I would like a written apology from both ****** ******* and ***, as well as an adjustment/refund check for $250.00.
Business Response: I apologize for any miscommunication. This originally was set up to go out for a free estimate , in which this includes install on site. *** ***** was looking to save money , so we informed him that if he brought the material himself to the shop it would give him a substantial savings. He explained that he was going to do this and so we had disregarded the paperwork because we were not servicing on site. When he had called in regards to the screens the office was not finding the paper work and was not familiar with the situation. When a customer brings items into shop it is settled at that time as far as pricing and payment. So the confusion as to the paperwork was unfortunate situation that normally does not occur. Once again I apologize that this was what had happened. When I had talked to ** ***** , I did explain to him that I would take care of him for the trouble, but should of made it clear that on his next order due to the fact that the original was already processed in the system. We pride our self in customer service and we do try our best to go out of our way to make our customers happy , but this happens to be a miscommunication. He did come into the shop for a copy of the receipt and I wished that he would of spoken to me further on this so we could of discussed it.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********. Please add your rejection comments below. [If you are rejecting the business's response please enter your rejection comments here.] Regards, **** ******Since it was not explained to us that the adjustment was going to be on the next order, we expect that you will make good on your word. Saying that you provide great customer service and not keeping your word with us, is an oxy-moron. It is not our fault that you didn't explain yopur policy properly.I expect the adjustment *** promised ***** and myself.
Business Response: In order to rectify this situation , we would like to give you a refund on one of the insulated units that was repaired on this service. This would be in the amount of $45. If this is acceptable to you please stop by with the credit card used in the transaction and we will be pleased to process the refund. Sincerely *** ******
Consumer Response: [A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.] Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, **** ******
Customer Reviews Summary