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BBB Accredited Business since
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South Shore Generators, Inc., provides residential, commercial, and industrial sales, service, repair, and rental of electric generators and transfer switches and light towers. The company also offers planned maintenance agreements, 24/7 emergency service and load bank testing.
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A BBB Accredited Business since
BBB has determined that Dealer for Kohler Power Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Dealer for Kohler Power Systems include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 21572.
Type of Entity
Business ManagementMrs. Bernadette M Braman, Treasurer
Number of Employees
GENERATORS-ELECTRIC Electrical Apparatus and Equipment, Wiring Supplies, and Related Equipment Merchant Wholesalers (NAICS: 423610)
Products & Services
Dealer for Kohler Power Systems sells the following brand(s): Baldor , Kohler , Thompson , Winco
Dealer for Kohler Power Systems offers the following product(s): Light Towers , Rental Generators, Standby Generators, Trailer Mounted Generators, Transfer Switches , UPS Systems
Method(s) of PaymentCash
Alternate Business NamesDistributor for Baldor Generators Kohler Marine Dealer South Shore Generator Service., Inc.
2696A Cranberry Hwy
Wareham, MA 02571 (508) 295-7336 Directions
PO Box 567
East Wareham, MA 02538
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Types of Complaints Handled by BBB
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
- - Sales
- - Customer Service
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB Customer Review Star Ratings are not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Star Rating in addition to all other available information about the business.
Problems with Product/Service
Read Complaint Details
Complaint: I called south shore generator service to work on my generator. They informed me that the call would be $145 for the first hour, and more thereafter. I asked if there were any other charges and was informed there were not. They showed up and completed the work in 1 hour (which I have a signed receipt for). I then received a bill for 1.5 hours work, travel charged and more - with a total bill of $279.63. I called them and voiced my concerns and was never contacted about them. I then wrote a letter - which I included with a check for the agreed upon fee of $145. I continue to receive bills and they are now charging me interest - yet no one has ever responded to my concerns (for instance why they charged for 1.5 hours when only 1 hour of work was performed). Also - this work occurred on the weekend that Hurricane Irene came through - and I believe that they were praying on people who needed work done - and are making a classic bait and switch.
Desired Settlement: I would like the excess fee's removed from my bill.
Business Response: Upon reading the customer complaint against us it is clearthat the customer misunderstood, purposely or not, what he was told. SSG hasbilled the same way for 30 years and it has never been an issue or problem,thus contributing to our A+ rating. Our 10 on-call technicians are trained andinstructed and aware of our rates and always inform the customer of how muchafter hour calls will be before leaving. The rate of $145.50/hour was clearlyinformed to this new customer. Whether he misheard or misunderstood or assumedsomething else cannot be proven either way as it is a he said/she saidsituation and one person’s word against another. Our billing practices are astandard in our industry and have been since day 1. The chargeable time beginswhen the tech leaves and ends when he returns. There is no bait and switch. Infact I’m not really sure how you can bait and switch labor? The technicianmakes the same amount of money whether he is getting to a customer’s site orworking on the equipment there and are all parts of the costs to complete arepair. This customer called 1 day prior to the recent hurricane as many firsttime customers did. We were able to respond right away on Saturday, the sameday he called, and take care of his needs at a time of extremely high volumefor us and our industry. The claim that we were “praying” on people who neededwork done is so egregious. The people who needed their generator for anincoming storm should not have waited to the day before to figure out if itworks or not, this cannot be our responsibility nor held against us. Rateswould have been much lower if the call had come in during normal businesshours. It is more important to SSG to keep our BBB rating going forward;therefore we will be grudgingly alleviate the remaining charges on this customersaccount and mark it as a C.O.D cash only account going forward. The time andeffort for us is not worth the extra money and principled values. It shouldshow that SSG does not take responsibility for any wrongdoing in this case andfully stands behind our business and billing practices.
BBB's Final Determination: Consumer accepted resolution offered by the business.