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BBB Accredited Business since

Dealer for Kohler Power Systems

Additional Locations

Phone: (508) 295-7336 Fax: (508) 291-2544 2696A Cranberry Hwy, Wareham, MA 02571 View Additional Email Addresses http://www.ssgen.com

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Description

South Shore Generators, Inc., provides residential, commercial, and industrial sales, service, repair, and rental of electric generators and transfer switches and light towers. The company also offers planned maintenance agreements, 24/7 emergency service and load bank testing.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Dealer for Kohler Power Systems meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Dealer for Kohler Power Systems include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Dealer for Kohler Power Systems
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

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BBB file opened: May 17, 2000 Business started: 02/05/1982 in MA Business incorporated: 11/14/1985 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 21572.

Type of Entity

Corporation

Business Management
Mrs. Bernadette M Braman, Treasurer
Contact Information
Principal: Mrs. Bernadette M Braman, Treasurer
Customer Contact: Mr. Eric Clark, President
Number of Employees

23

Business Category

GENERATORS-ELECTRIC Electrical Apparatus and Equipment, Wiring Supplies, and Related Equipment Merchant Wholesalers (NAICS: 423610)

Products & Services

Dealer for Kohler Power Systems sells the following brand(s): Baldor , Kohler , Thompson , Winco

Dealer for Kohler Power Systems offers the following product(s): Light Towers , Rental Generators, Standby Generators, Trailer Mounted Generators, Transfer Switches , UPS Systems

Method(s) of Payment
Cash

Check

Credit Card
Alternate Business Names
Distributor for Baldor Generators Kohler Marine Dealer South Shore Generator Service., Inc.

Additional Locations

  • 2696A Cranberry Hwy

    Wareham, MA 02571 (508) 295-7336

  • PO Box 567

    East Wareham, MA 02538

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
  • - Sales
  • - Customer Service
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Complaint Detail(s)

1/30/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I called south shore generator service to work on my generator. They informed me that the call would be $145 for the first hour, and more thereafter. I asked if there were any other charges and was informed there were not. They showed up and completed the work in 1 hour (which I have a signed receipt for). I then received a bill for 1.5 hours work, travel charged and more - with a total bill of $279.63. I called them and voiced my concerns and was never contacted about them. I then wrote a letter - which I included with a check for the agreed upon fee of $145. I continue to receive bills and they are now charging me interest - yet no one has ever responded to my concerns (for instance why they charged for 1.5 hours when only 1 hour of work was performed). Also - this work occurred on the weekend that Hurricane Irene came through - and I believe that they were praying on people who needed work done - and are making a classic bait and switch.

Desired Settlement: I would like the excess fee's removed from my bill.

Business Response: Upon reading the customer complaint against us it is clearthat the customer misunderstood, purposely or not, what he was told. SSG hasbilled the same way for 30 years and it has never been an issue or problem,thus contributing to our A+ rating. Our 10 on-call technicians are trained andinstructed and aware of our rates and always inform the customer of how muchafter hour calls will be before leaving. The rate of $145.50/hour was clearlyinformed to this new customer. Whether he misheard or misunderstood or assumedsomething else cannot be proven either way as it is a he said/she saidsituation and one person’s word against another. Our billing practices are astandard in our industry and have been since day 1. The chargeable time beginswhen the tech leaves and ends when he returns. There is no bait and switch. Infact I’m not really sure how you can bait and switch labor? The technicianmakes the same amount of money whether he is getting to a customer’s site orworking on the equipment there and are all parts of the costs to complete arepair. This customer called 1 day prior to the recent hurricane as many firsttime customers did. We were able to respond right away on Saturday, the sameday he called, and take care of his needs at a time of extremely high volumefor us and our industry. The claim that we were “praying” on people who neededwork done is so egregious. The people who needed their generator for anincoming storm should not have waited to the day before to figure out if itworks or not, this cannot be our responsibility nor held against us. Rateswould have been much lower if the call had come in during normal businesshours. It is more important to SSG to keep our BBB rating going forward;therefore we will be grudgingly alleviate the remaining charges on this customersaccount and mark it as a C.O.D cash only account going forward. The time andeffort for us is not worth the extra money and principled values. It shouldshow that SSG does not take responsibility for any wrongdoing in this case andfully stands behind our business and billing practices.

Consumer Response:

Dear BBB:

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #*******.

However - I strongly disagree that they informed me of the facts that were stated in their e-mail. I was NEVER informed of the additional charges or policies, yet had I been I would have never questioned their billing. There is no doubt that the person who I spoke with re: sending a person out to my home to evaluate the generator was not the same person who responded to the complaint. And the fact that months have passed makes it impossible for that person to know what was told (in this case NOT told) to me.

The fact that they only responded when the BBB was contacted is interesting, as when I voiced my concerns several times there was no answer. Thats one way to keep a A+ rating!   

I appreciate the BBB's help.
 

Regards,
******* ********

BBB's Final Determination: Consumer accepted resolution offered by the business.

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