BBB Accredited Business since
JaySan Gas Service, Inc.
Additional LocationsPhone: (508) 763-2729 Fax: (508) 763-5400 80 County Rd, East Freetown, MA 02717 http://www.jaysangas.com/
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Description
JaySan Gas Service Inc. is an independently owned and family operated company providing propane gas installation and service. The company offers propane: delivery, gas piping, appliance installation, gas system safety checks for propane appliances and 24 hour emergency service for existing propane customers. JaySan Gas also provides limited natural gas appliance connections and piping. Estimates and minor consultation services are free of charge. Budget plans are available. The company was established and incorporated in 1976 in Massachusetts. They employ 13 people. Mr. Joel B. Plissey is the President of the business and Mr. Douglas B. Plissey is the Vice President. Ms. Shelly Plissey is the Treasurer/Secretary. Any questions or problems should be directed to the attention of either Mr. Doug Plissey or Ms. Shelly Plissey. The firm holds the following professional licenses issued by the Commonwealth of Massachusetts.: LP Gas Fitter License #947, Master Gasfitter License # 3889, Master Plumbers License #1573, Corporate plumbing License # 3301.
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that JaySan Gas Service, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for JaySan Gas Service, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 3 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 2 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 1 |
| Total Closed Complaints | 3 |
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Definitions
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Complaint Process |
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See Trends in Complaints on JaySan Gas Service, Inc.
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on JaySan Gas Service, Inc.
Additional Information
topLicensing
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: 617-973-8787. 888-283-3757
Fax Number: 617-973-8799
consumer@state.ma.us
The license number is
3889.
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: 617-973-8787. 888-283-3757
Fax Number: 617-973-8799
consumer@state.ma.us
The license number is
15731.
Type of Entity
Corporation
Business Management
Mr. Douglas Plissey, Vice President Mr. Joel B. Plissey, President Mrs. Shelly Plissey Jr., ManagerContact Information
Number of Employees
13
Business Category
GAS-PROPANE WATER HEATERS-DEALERS GAS FITTERS WATER HEATERS-REPAIRING PROPANE GAS PLUMBING WATER HEATER - TANKLESS FUEL
Products & Services
JaySan Gas Service, Inc. sells the following brand(s): Bradford White , Empire Comfort/White Mountain Hearth, Rinnai
JaySan Gas Service, Inc. offers the following product(s): Gas boilers (condensing/non-condensing), Gas hearth products/gas logs, Gas space heaters, Tank type gas water heaters, Tankless gas water heaters
Method(s) of Payment
CashCheck
Money Order
Visa
MasterCard
Discover
Refund and Exchange Policy
The business states refund policies are in accordance with: written terms of sale, customer work agreements, and contracts. Any refund requests are handled on an individual basis in accordance with the scope of the aforementioned agreements.Additional Locations
-
80 County Rd
East Freetown, MA 02717 (508) 763-2729 Directions
-
PO Box 746
East Freetown, MA 02717
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Professional AffiliationsX
Types of Complaints Handled by BBB
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BBB Complaint Process
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Complaint Detail(s)
| 6/26/2012 |
Billing/Collection Issues
|
Read Complaint Details
X
Additional NotesComplaint: I bought a home that had a propane tank from Jaysan that the previous owner had set up...when I called Jaysan to remove there tank because I had decided to use another company, I asked them how I would be reimbursed for the remaining propane in the tank....they explained to me that I would receive a check for the amount left in the tank based on what the previous owner had paid, which I thought was fair....not once was there any mention of charges for labor to pick up the tank, recover gas, process credit, close account, etc. After 7 weeks....I finally received a check for $71.69.....the total should have been $118.69 but they deducted $47.00 for the above mentioned "labor" how can you charge somebody to "close" an account that they never had in the first place?? and as far as labor for removing the tank...my new company had Jaysan's tank removed before they even showed up....I tried resolving this over the phone with Jaysan but they told me that they would not refund me the $47.00 because that was there fee....I told Jaysan that I understand that they are a business and need to make money....my issue is that never told me about these charges up front....I feel that this charge was a spiteful way of getting back at me for not using them for my propane needs. Desired Settlement: I would like a check for $47.00 mailed to me A.S.A.P Business Response: We have researched and reviewed Mr. ******* concern and dispute. As a courtesy we have issued a credit for the disputed amount. We have processed and sent a credit payment for $47 with a letter of our decision directly to his new home address. He should expect to receive this by postal mail within 3-5 buisness days. BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 2/25/2012 | Problems with Product/Service | Complaint Details Unavailable |
| 8/30/2011 | Billing/Collection Issues | Complaint Details Unavailable |
| 1 | |
