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BBB Business Review

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BBB Accredited Business since

Wendell's Furniture, Inc.

Additional Locations

Phone: (802) 861-7700 View Additional Phone Numbers 697 Hercules Drive, Colchester, VT 05446 http://www.wendellsfurniture.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Wendell's Furniture, Inc. is a retail furniture store offering a full line of furniture for the home and office. The Vermont Bed Store offers all bedroom furniture and mattresses.

Brands:

Flexsteel
Daniel's Amish
Klaussner
Tempur-pedic
Best Home Furnishing


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Wendell's Furniture, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Wendell's Furniture, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

8 Customer Reviews on Wendell's Furniture, Inc.
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 8

Additional Information

BBB file opened: December 31, 2000 Business started: 04/23/1999 in VT Business incorporated 12/31/2003 in VT
Type of Entity

Corporation

Business Management
Mr. Ryan Farrell, Exec Mr. Wendell Farrell, President Mr. David V Passini, Digital Media Manger
Contact Information
Principal: Mr. Ryan Farrell, Exec
Principal: Mr. Wendell Farrell, President
Customer Contact: Mr. David V Passini, Digital Media Manger
Number of Employees

15

Business Category

FURNITURE DEALERS-RETAIL BEDS-RETAIL DINETTE SETS FURNITURE-CHILDRENS FURNITURE - RUSTIC BABY FURNITURE MATTRESSES Furniture Stores (NAICS: 442110)

Products & Services

Wendell's Furniture, Inc. sells the following brand(s): Daniel's Amish, Flexsteel, Klaussner, Norwalk, Tempur-pedic

Hours of Operation
M: 10:00 AM - 6:00 PM
T: 10:00 AM - 6:00 PM
W: 10:00 AM - 6:00 PM
Th: 10:00 AM - 6:00 PM
F: 10:00 AM - 6:00 PM
S: 10:00 AM - 6:00 PM
Su: 11:00 AM - 5:00 PM
Closed: Easter, July 4th, Thanksgiving and Christmas. Note: The day before a holiday (or during extreme weather) we may close a little early. Please call ahead on those days.
Service Area
Wendell's Furniture, Inc. provides their services in NEW YORK, VERMONT.
Alternate Business Names
Vermont Bed Store Wendell's Loft Wendell's Sleep Center
Industry Tips
Buying Furniture Finding a Reliable Furniture Store - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Wendell's Furniture, Inc. has received 4.84 out of 5 stars based on 8 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.