Business ProfileforLa-Z-Boy

Order 352-24242 - Did not provide product, delivered defective product, does not respond to 20+ requests seeking resolution. Hello, we placed an order for furniture with your North Dartmouth Office. After the wait for delivery, We were told of impending delivery on 8/9 (unspecified delivery date) 8/11 Left unanswered message 8/13 Left unanswered message 8/14 Called again, was told delivery on 8/18 8/18 Received a call that one of the pieces had been rejected for quality control purposes. NO details 8/18 received sofa and love seat. Control for recliners was not included 8/19 - 8/24 called store (North Dartmouth) 20 times seeking info on missing pieces, delivery dates on remaining furniture left messages. No response to any calls! 8/24 We felt forced to drive to North Dartmouth, MA La-Z-Boy. We asked to speak to a manager, but spoke to a salesperson *****. He essentially shrugged his shoulders said that he didn't know anything, but he'd look into the missing piece. He told us to call ************ to resolve the missing parts issue. Never called back 8/24 Spent 45m at day-end on hold with ComfortCare. the call was disconnected at the close of business. 8/25 Spent FOUR HOURS on hold with ComfortCare from 9:30 to 1:24PM only to be disconnected again! 8/26 Called ComfortCare again- left another message requesting call back 20+ phone calls, 6 hours on hold, several days of time spent. I thought we were dealing with a reputable company! 8/26 Reached saleperson at store, referred to ComfortCare again, and told to leave a text message, However after 3 hours on hold, never received the option to leave a text message. but someone finally answered the line. The lady who answered ordered the power cord for 3 day delivery. She promised to contact store manager to have him contact me within 1-2 days, but I never heard from anyone.. On another tack I contacted corporate on 8/25, the e-mail response promised escalation and a response in 2 days. it's 5D! Respectfully, ***********************