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BBB Accredited Business since
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Chariho Furniture is a full line furniture store. Featuring Southern New England's finest selection of American made, solid wood furniture and bench-made custom leather and upholstery. Professional interior design service available in store or in home.
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A BBB Accredited Business since
BBB has determined that Chariho Furniture meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Chariho Furniture include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||2|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Edward Smith, President
Number of Employees
FURNITURE DEALERS-RETAIL DINETTE SETS MATTRESSES HOME FURNISHINGS FUTONS Furniture Stores (NAICS: 442110)
Products & Services
Chariho Furniture sells the following brand(s): Clayton Marcus, D.R. Dimes, Gat Creek, Harden, Henkel Harris, Serta
Chariho Furniture offers the following product(s): American made home furnishings, Amish Furniture, Bedrooms, Bookcases, Chairs, Cribs, Desks, Dining rooms, Home Office, Leather Furniture, Mattresses, Media Centers, Recliners, Reproductions, Sleep sofas, Sofas, Youth Furniture
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states they have a 14 Day return available on in stock items except mattresses and upholstery. No returns or refunds on special orders.
Alternate Business NamesMattress Depot Division of Chariho Furniture
Industry TipsBuying Furniture Finding a Reliable Furniture Store - 5 Tips - Video
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
BBB Customer Reviews Star Rating represents the customers opinions of the business. The Customer Review Star Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score. Below is the Customer Review Star Rating scale.
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Problems with Product/Service
Read Complaint Details
Complaint: The chairs I purchased developed deep gouges after common use. Other than occasional holiday or small dinner parties are others than myself and husband sitting on our chairs. Those who sit on chairs do not have hard or sharp objects in back pockets or on clothing design. There is no evidence of gouging, tears or scratches on any other furniture that people living or visiting in my home sit on, including leather, fabric or wood. The first gouged occurred within days after purchase. This concern raised my attention and I began observing what people were wearing and how they sat. There was nothing that I saw out of the ordinary or concerning in what was worn. We have no pets or small children in the house. Chariho Furniture sent a representative to my home, but told me that it had to be things in people's pockets or on garments. This is not the case.
Desired Settlement: I would like to purchase different chairs from Chariho Furniture and am willing to pay the additional balance of what the replacement will cost.
RE: Customer complaint file number *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved
|7/12/2012||Problems with Product/Service | Complaint Details Unavailable|