BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of Ocean Spray Cranberries, Inc.?

If yes, click here to login.

Are you...?

BBB Accredited Business since

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Ocean Spray Cranberries, Inc. is a grower cooperative engaged in the development, manufacturing, and sale of a wide variety of juice beverages and foods. The company was established and incorporated in Massachusetts in 1930. The company employs 1,900 people. Ms. Marguerite M. Copel is in charge of Corporate Communication. Any questions or problems should be directed to the attention of Ms. Chyrel Malagati, Teamhead.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Ocean Spray Cranberries, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Ocean Spray Cranberries, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Ocean Spray Cranberries, Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

top
BBB file opened: September 29, 1993 Business started: 08/26/1930 in MA Business incorporated: 08/26/1930 in MA
Type of Entity

Corporation

Ticker Symbol

OCESO

Business Management
Mr. Dan Crocker Esq., Corporate Communication
Contact Information
Principal: Mr. Dan Crocker Esq., Corporate Communication
Number of Employees

1,900

Business Category

FOOD PRODUCTS All Other Miscellaneous Food Manufacturing (NAICS: 311999)


Additional Locations

  • 1 Ocean Spray Dr

    Lakeville, MA 02347 (508) 946-1000 (800) 662-3263

  • 1
X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Phone Numbers

  • (508) 946-1000(Phone)
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

2/27/2013 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: i went to my **** ***** store in my city and i bought 10 bottles of ocean spray cran apple juice and the problem is the none of these bottles tasted sweet at all and when i went to **** ***** they told me to call the company so i did and they told me they couldn't help me and i feel like this company doesn't know anything about the customer is always right i am the customer and with out us they wouldn't be in business so i want to be reimburse for this please and thank you and i want the company to understand that they have to help the customer if this matter does not get handle by the company then i would have no choice but to report this to a court and also video record this problem for others to know thank you so much for your time

Desired Settlement: i would like to be reimburse $20 plus the 8.0% sale tax in my state or they can send me 10 containers of the cran apple thank you

Business Response: February 26, 2013

Hello ******,
Thanks for bringing this to the attention of both the BBB and Ocean Spray.  We’re glad to hear you chose us, but we’re very sorry that you were disappointed.  We immediately shared your feedback with our Quality department.

Please be assured, only the freshest, finest ingredients go into our products, whether they're fresh cranberries, juice, Craisins or sauces.  And we want you to know that we take great pride in manufacturing them under strict supervision at our bogs and facilities.  We would like to look into this further, if by chance you still have the code information from the cap and the UPC code on the label this would be helpful to our investigation.

At Ocean Spray we take food safety seriously and maintain strict quality control procedures.  While we regret your disappointing experience with our product, we do appreciate the fact that you took the time to bring this matter to our attention.  It is our desire to bring you the finest products available.  As a gesture of goodwill, we will be sending you 10 complimentary coupons in the mail.  Thank you for choosing Ocean Spray.  If we can be of any further assistance, please don't hesitate to contact us at 1-800-662-3263.

Tastes Good.  Good For You.
***** ****
And Your Friends at Ocean Spray

Consumer Response: THANKYOU SO MUCH FOR YOUR HELP AND TO OCEANSPRAY THANK YOU AND I WILL BE WAITING FOR MY COUPONS THANKS

I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.

BBB's Final Determination: Consumer accepted resolution offered by the business.

1