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BBB Accredited Business since
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Ocean Spray Cranberries, Inc. is a grower cooperative engaged in the development, manufacturing, and sale of a wide variety of juice beverages and foods. The company was established and incorporated in Massachusetts in 1930. The company employs 1,900 people. Ms. Marguerite M. Copel is in charge of Corporate Communication. Any questions or problems should be directed to the attention of Ms. Chyrel Malagati, Teamhead.
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A BBB Accredited Business since
BBB has determined that Ocean Spray Cranberries, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Ocean Spray Cranberries, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Dan Crocker Esq., Corporate Communication
Number of Employees
FOOD PRODUCTS All Other Miscellaneous Food Manufacturing (NAICS: 311999)
1 Ocean Spray Dr
Lakeville, MA 02347 (508) 946-1000 (800) 662-3263 Directions
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Additional Phone Numbers
- (508) 946-1000(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: i went to my **** ***** store in my city and i bought 10 bottles of ocean spray cran apple juice and the problem is the none of these bottles tasted sweet at all and when i went to **** ***** they told me to call the company so i did and they told me they couldn't help me and i feel like this company doesn't know anything about the customer is always right i am the customer and with out us they wouldn't be in business so i want to be reimburse for this please and thank you and i want the company to understand that they have to help the customer if this matter does not get handle by the company then i would have no choice but to report this to a court and also video record this problem for others to know thank you so much for your time
Desired Settlement: i would like to be reimburse $20 plus the 8.0% sale tax in my state or they can send me 10 containers of the cran apple thank you
February 26, 2013
THANKYOU SO MUCH FOR YOUR HELP AND TO OCEANSPRAY THANK YOU AND I WILL BE WAITING FOR MY COUPONS THANKS
BBB's Final Determination: Consumer accepted resolution offered by the business.