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BBB Accredited Business since

FamousFoods.com

Additional Locations

Phone: (800) 225-8169 Fax: (508) 997-8357 View Additional Phone Numbers 376 Nash Rd, New Bedford, MA 02746 http://www.famousfoods.com

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Description

FamousFoods.com is an online retailer offering Portuguese foods, cookbooks, cooking gadgets, cooking oils, gourmet teas and coffees, spices, candy and chocolate. The company also offers gift pack items. The company was established and incorporated in Massachusetts in 1998. The company employs 5 people. Mr. Randy Manchester is the MIS Manager of the company, Mr. Mark Champagne is the President of the company and Ms. Connie Fillip handles Customer Service. Any questions or problems may be directed to the attention of Ms. Fillip.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that FamousFoods.com meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for FamousFoods.com include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

4 Customer Reviews on FamousFoods.com
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 4

Additional Information

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BBB file opened: February 27, 2002 Business started: 01/01/1998 in MA Business incorporated: 01/02/1999 in MA
Type of Entity

Corporation

Business Management
Mr. Mark C Ribeiro, President
Contact Information
Principal: Mr. Mark C Ribeiro, President
Number of Employees

6

Business Category

FOOD PRODUCTS ONLINE & INTERNET SHOPPING SPECIALTY FOODS GOURMET SHOPS ONLINE SERVICES All Other Specialty Food Stores (NAICS: 445299)

Alternate Business Names
Famous Foods FamousFoods.com, Inc.
Industry Tips
Five Steps to Building an E-Commerce Site - Video Online Shopping Online Shopping - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

FamousFoods.com has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 376 Nash Rd

    New Bedford, MA 02746 (508) 993-9976 (800) 225-8169 (866) 646-4266

  • PO Box 50370

    New Bedford, MA 02745

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (508) 993-9976(Phone)
  • (866) 646-4266(Phone)
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Complaint Detail(s)

3/7/2012 Delivery Issues | Read Complaint Details
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Additional Notes

Complaint: ordered several items from this co. the only shipping options were second day air and next day air. I authorized second day air to be utilized at a cost of ** dollars. the shipment arrived 7 days later (i also ordered the same material from another co. in the same town on the same day utilizing regular mail and received both shipments on the same day. I called this co to get some sort of resolution to the problem and never got a call back from their "customer care dept". I recently received a marketing offer from them and decided to call one more time. I got in touch with someone named ****. He couldn't care to be bothered and only offered me the manufacturers phone number. I told him that I could find that myself and hung up. I will never order from this co again and I intend to pass this information on to everyone I know who might fall prey to this scam artist. A company that does not stand behind it's product or in this case services HAS NOTHING to offer, so stop sending me your offers, you got me once you won't get me again.

Business Response:

Upon learning of this customer's dissatisfaction we attempted to reach out to resolve this misunderstanding. We left a message and have not yet received a response. With regard to the customers comment about the shipping time: Due to the perishable and temperature sensitive nature of these products we have our shipping terms and conditions posted in multiple places all over the website. In short these terms and conditions state that we will not ship meats later in the week as we do not want the package to sit in a UPS warehouse over the weekend. All meat orders ship on Monday or Tuesday with expedited shipping in insulated boxes with cold packs to ensure that they arrive within 48 hours of leaving our facility. The customer paid for UPS 2-day shipping which is quoted before the customer submits the order. The customer received this UPS 2-day service however, to avoid the order being held in a room temperature warehouse over the weekend the order was shipped early the following week per our posted standard procedure. When shipping perishable food items we believe that this practice is standard in the industry.

With regard to the customer contacting us in months later in November, I believe there was some confusion between what he was asking for and what our customer service rep understood this issue be. Looking back on an email exchange from November 6th and 7th it appears that our customer service rep misunderstood the complaint that the customer was trying to convey and therefore tried to provide a solution and explanation that did not make sense to the customer further exacerbated the situation. As mentioned above, upon learning of this misunderstanding we have reached out to the customer but at this time have not received a response. I urge the customer to contact me directly at ************************ or ************** as I would like to have the opportunity to personally apologize for miscommunication in the email exchange and hopefully find a resolution that is amicable. 
**** *******

President
FamousFoods.com, Inc.
**************
************************

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint * ********

[If you are rejecting the business's response please enter your rejection comments here.]

Regards,

****** *******

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

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