If yes, click here to login.
BBB Accredited Business since
BBB Business Reviews may not be reproduced for sales or promotional purposes.
Brimar, Inc. offers same-day nationwide delivery of flowers, plants, fruit baskets and related gift items. The company is also a retail flower shop and garden center. The company was established and incorporated in Massachusetts in 2000. The company employs ten people. Mr. Paul Trifiro is the is the President of the company. Any questions or problems may be directed to the attention of Mr. Trifiro.
Request a Quote
View Business Review Inquiries
A BBB Accredited Business since
BBB has determined that Brimar, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Brimar, Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Business ManagementMr. Paul Trifiro, President
Number of Employees
FLORISTS-RETAIL GIFT BASKETS & PARCELS FRUIT BASKETS Florists (NAICS: 453110)
Products & Services
Brimar, Inc. offers the following product(s): Flowers
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states that their refund policy is as follows: We know that when you place your order with a florist, you are entrusting us to insure that your sentiments and thoughts are conveyed with the utmost care. That is why we back your purchase with a 100% unconditional money back guarantee which we feel is the strongest in the industry. If, in the unlikely event, you are dissatisfied with your purchase for quality or design reasons, we will promptly replace it with another item in order to insure your total satisfaction. If you choose, we will have your delivery picked up and promptly refund your total purchase price. Because of the perishable nature of flowers, all we ask is that you contact us within 24 hours of delivery.
Alternate Business NamesExoticFlowers.biz Flowers All Over Flowersallover.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
100 Glades Rd
Scituate, MA 02066 Directions
What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
About BBB Business Review Content & Services:
Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known government actions that are relevant to the business's marketplace dealings with the public.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Read Complaint Details
Complaint: I ordered flowers for my Uncles Funeral in Alaska. The add said they would let me know if there was any issues with the order before so I could make another choice. The flowers never arrived and I never recieved a call saying they would not arrive. I call the night of the funeral and I was informed someone would call me the next morning..no call..I got a email in which I emailed back saying I want someone to call me. I called the number again infact three times and was treated with so much disrepted I got upset an said thing I should not of..but non the less they said no one would call me and I could cancell the order if I chose to..really..I asked for a manager and they said they do not have one. I cancelled the order. That was on Wed today is friday and they are still holding the funds. I called and they said I would have to wait at least five days I said no they could call and cancell the sale pending..the man said he did not need me to tell him how to do his job and he read the notes and said I was rude and he did not need to talk to me any more..I said yes I was upset the other day and I am calm now ..he said he did not care and that one of the people I talked to the other day filled a complaint against me and they were going to charge me with something..really..so here I am ..asking for you to please look into thing company ..When I call the corp office I got put on hold and then hung up of before any one answered and then call back again with no answer and then thephone went dead and the third time a busy signal.
Desired Settlement: The company investagated to see if it is a real company and they customer service educated on handle a issue. I am not even sure they are a business
Business Response: As a result of a computer error the customer’s order did notprint at our affiliate florist in Alaska and as such was not delivered. As soon as we were made aware of this problem we immediatelyemailed the customer and offered her one of two options: cancelling the orderfor an immediate refund or having the order delivered to a family member alongwith an explanatory note stating that the delivery missed the intended servicesas a result of technical issues.As a third generation florist with over forty five years ofexperience handling customer relations I have long felt that to best serve ourclients all communication, either positive or negative, be done in writing inorder to provide documentation for all parties. This was explained to thecustomer and she would have nothing to do with it – she was intent on beratingand attempting to humiliate anyone and everyone she could at this company.Without getting into specifics, she used language to two ofmy employees that would make a sailor blush! No one deserves to be spoken to insuch a derogatory manner and as a company we choose not to lower ourselves toher level by resorting to profanity and name calling.A copy of all correspondence between the parties isattached.Bottom line is an error was made; we tried to resolveit to the best of our ability but were treated worse than animals. The customerwas never charged a dime, nor will she be.
Customer Reviews Summary