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BBB Accredited Business since

Northland Custom Flooring, LLC

Phone: (207) 778-5501 Fax: (207) 778-5511 413 Wilton Rd, Farmington, ME 04938 http://www.northlandflooringamerica.com View Additional Web Addresses


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Description

Northland Custom Flooring LLC offers various types of flooring to both commercial and residential customers.  They sell and install hardwoods, natural stone, bamboo, laminate, vinyl, ceramic tile, luxury vinyl tile, vinyl composition tile, carpet, pre-finished hardwood, and more.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Northland Custom Flooring, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Northland Custom Flooring, LLC include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart


Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Northland Custom Flooring, LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: October 08, 2008 Business started: 09/01/2007 in ME Business incorporated 10/04/2007 in ME
Type of Entity

Limited Liability Company (LLC)

Business Management
Ms. Betty Jo Roix, Co-Owner Mr. Larry Roix, Managing Member Ms. Heidi Sage, Co-Owner
Contact Information
Principal: Ms. Betty Jo Roix, Co-Owner
Principal: Mr. Larry Roix, Managing Member
Principal: Ms. Heidi Sage, Co-Owner
Number of Employees

3

Business Category

CUSTOM FLOORING STONE-NATURAL FLOOR HARDWOOD FLOOR COVERINGS-CARPET, LINOLEUM, CERAMIC TILE, & LAMINATE Flooring Contractors (NAICS: 238330)

Method(s) of Payment
Cash
Check
MasterCard
Visa
Discover
GE Capital Credit
Refund and Exchange Policy
The business policy states the invoice must accompany all returns.  Only those with a minimum of three complete cartons, well-wrapped and in good condition will be accepted.  All carpet, pad, and vinyl cut for a customer will not be accepted for return.  No returns accepted unless approved by the manufacturer or supplier within thirty days of purchase.  A thirty percent handling charge will be added on all returnable items.  Northland Custom Flooring, LLC reserves the right to refuse the return, even if the above conditions are satisfied.
Service Area
Northland Custom Flooring, LLC provides their services in MAINE.
Industry Tips
27 Questions For Home Owners Carpets and Rugs Read Before You Sign

Additional Locations

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.