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BBB Accredited Business since
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Basket Ball, Boxing, Circuit Training, Group Fitness, Xergames, Personal Training, Cycling, Weight Training, Women's Only Fitness and Volleyball. Classes include Bodypump, Zumba, Low Impact Conditioning, Cardio Kickboxing, Spin, Spin 101, Step/Weight Interval Training, 20/20/20, Mat Pilates, Fitness Yoga & Group Fitness 101. In addition they have Chiropractor services by Dr. Arne Winn and Physical Therapy by Baystate Physical Therapy available on site as well as a Steam Room, Sauna, Programs for Kids and Day Care. Memberships include Student, Single, Couple, Senior, Family, Military & Professional Discounts and Member Rewards Programs.
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A BBB Accredited Business since
BBB has determined that USA Fitness & Spa Carver, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that lowered the rating for USA Fitness & Spa Carver, Inc. include:
- Length of time business has been operating
Factors that raised the rating for USA Fitness & Spa Carver, Inc. include:
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Brian Clifford, President
Number of Employees
FITNESS CENTERS PERSONAL TRAINER WEIGHT CONTROL SERVICES. BASKETBALL CLUBS BOXING GYM WOMENS HEALTH THERAPY Fitness and Recreational Sports Centers (NAICS: 713940)
Hours of Operation
|See Website for Hours of Operation|
Method(s) of PaymentVisa
Alternate Business NamesUSA Fitness
Industry TipsHealth Clubs Health Clubs - 5 Tips - Video Weight-Loss Promotions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating Overview
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|Neutral Review||3 points per review|
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Read Complaint Details
Complaint: I cancelled my gym membership in writing on May 7, 2013 and my last payment (direct debit from my checking account) was to be 6/15/13. On 7/15/13, USA Fitness debited my checking account in the amount of $29.99. I called them shortly after this date and informed them of the error. They said they would mail me a check. It never came. I followed up on this with them. In the meantime, on August 15, 2013 USA Fitness debited my account in the amount of $29.99. I contacted my bank (Citizens Bank)and reported both occurences of fraud. Citizens reimbursed me for both debits. However, I also a put hold on my account so that USA Fitness could no longer debit my account for 6 months and the fee for this service was $35. On 8/22/13, I received a check from USA Fitness in the amount of $29.99 for the debit of $29.99 from July 15th. I took the check to USA Fitness' bank (Rockland Trust) and was informed that the check was NSF.
Desired Settlement: I would like USA Fitness to send me a refund for the $35.00 hold fee that I had to put on my checking account in order for them to stop fraudulently debiting my checking account.
Business Response: Customer was overcharged one month by the billing company making a human error. A check was issued for $29.99. Customer was upset that 2 classes were cancelled off the schedule that she attended.
I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.
The billing company did not bill ahead two months after cancelling her membership. It was one month and the company issued a refund. Nsf is not true this is completely false. We are willing to offer the client the stop payment fee with her bank charged her due to a our billing company charging her for an additional month.
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved