Business ProfileforJotul North America

Beginning in February 2023 we emailed Time ******** Sales Manager for Jotul in *************, 13 times and left a voicemail asking for help to resolve problems with their dealer, i.e., send a competent and qualified technician to fix the stove. No response from ********************. ******************** of ***** ** sold ** a Jotul 500 **** woodstove. In October 2022 GEO owner ***************************** came in to fix an air leak top plate was loose. He immediately downplayed the seriousness of the problem by telling us all stoves leak air. Really? A new factory inspected Jotul? That means Jotul and their dealer ************ Options did no quality control before installing the stove. The ownwer Fleishmann tightened the loose top plate. When we used it days later we saw that the problem got worse: burning wood faster than before, found pieces of cement fall from the front of the stove and noticed smoke coming out from under the top plate, worse than before. We did an air leak test (incense stick) and found air drawn into the stove below the top plate. Contacted ************ Options by email and certified letters with pictures, several times. ********** emailed us 7 weeks later saying the stove is "functional" and If you are dissatisfied, I would suggest asking, rather than demanding. Undaunted, we called, emailed, sent certified letters for an appointment. They refused give us an appointment.4 months have now passed. ************ Options will not ************ we have another serious problem, the ashtray door has an air leak too, between the top plate leak and the ashtray door a lot of air enters the stove from two sources, causing a high fast burn that already has warped the ash grate. Because of possible further structural damage to the stove, we stopped using it. We have a serious problem. The stove is under warranty. Jotuls dealer ************ Option of ***** ** refuses to respond to our inquiries. Were asking Jotul NA to fix the problems.