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BBB Accredited Business since

Buy the Fire

Phone: (207) 539-9930 712 Main Street, Oxford, ME 04270 http://buythefire.com/



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Buy The Fire is a family owned business specializing in selling, installing and servicing pellet, wood, gas, coal and electric heating appliances, chimney sweeping and inspections, relining chimney systems. There is a retail showroom


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Buy the Fire meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Buy the Fire include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

4 Customer Reviews on Buy the Fire
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 4

Additional Information

BBB file opened: August 24, 2009 Business started: 02/01/2007 in ME Business incorporated 08/05/2008 in ME
Type of Entity

Partnership

Business Management
Ms. Diane M Ferry, Owner Mr. Donald Ferry, Co-Owner
Contact Information
Principal: Ms. Diane M Ferry, Owner
Principal: Mr. Donald Ferry, Co-Owner
Number of Employees

5

Business Category

FIREPLACES CHIMNEY RELINING GAS-PROPANE CHIMNEY CLEANING STOVES-WOOD, COAL, ETC. FIREPLACE EQUIPMENT-WHOLESALE & MANUFACTURERS All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Buy the Fire sells the following brand(s): Dutchwest, Empire, Heat&Glo, Heatilator, Quadra-fire, St. Croix, Vermont Castings

Buy the Fire offers the following product(s): Accessories, Fireplaces, Greenfire, Hampton, Hitzer, Inserts, Liners, Piazetta, Regency, Stoves

Hours of Operation
M: 8:00 AM - 5:00 PM
T: 8:00 AM - 5:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 5:00 PM
F: 8:00 AM - 5:00 PM
S: 8:00 AM - 4:00 PM
Su: Closed
Method(s) of Payment
Cash
Check
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states they have a re-stock fee of 25% on all non-stock products within 30 days of purchase or order.  No refunds on parts or fuel.
Alternate Business Names
Chimney Sweep Installations, LLC
Industry Tips
Hiring a Chimney Cleaner

Customer Review Rating plus BBB Rating Summary

Buy the Fire has received 4.18 out of 5 stars based on 4 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.