This business is not BBB accredited.

The Burgess Co's LLC

Phone: (401) 295-0911 Fax: (866) 437-2310 View Additional Phone Numbers 610 Ten Rod Road Unit 11, N Kingstown, RI 02852

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The Burgess Co's LLC specializes in residential and commercial projects.  The business services include but are not limited to, fire & water restoration, asbestos, lead, and mold abatement and emergency service.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for The Burgess Co's LLC include:

  • Failure to respond to 1 complaint(s) filed against business

Factors that raised the rating for The Burgess Co's LLC include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on The Burgess Co's LLC
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: January 13, 2012 Business started: 09/23/2003 in RI Business started locally: 09/23/2003 Business incorporated 03/17/2014 in RI
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, Providence RI 02908
Phone Number: (401)-222-1268 or TDD: (401)-222-6334
Fax Number: 401-222-1940
The number is 23725.

Rhode Island Department of Health
3 Capitol Hill, Providence RI 02908
Phone Number: (401) 222-5960
The number is LAC-279-4564.

Rhode Island Department of Health
3 Capitol Hill, Providence RI 02908
Phone Number: (401) 222-5960
The number is LRM-2859.

Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Frank Martin, Owner
Contact Information
Principal: Mr. Frank Martin, Owner
Number of Employees


Business Category


Service Area
The Burgess Co's LLC provides their services in RHODE ISLAND.
Alternate Business Names
Burgess Environmental & Restoration
Industry Tips
27 Questions For Home Owners

Additional Locations


    610 Ten Rod Road Unit 11

    N Kingstown, RI 02852


BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

4/22/2015 Problems with Product/Service | Read Complaint Details

Additional Notes

Complaint: "In April 2014, (my) home sustained water damage. As work progressed, contractor claims to have discovered additional damage which required two additional claims be filed with the insurance company. In all, three separate claims were approved by the insurance company totaling $38,321.99, of which all funds have been received by contractor...however the majority of the work is substandard and improper. Additionally, there still remains a substantial amount of work to be completed in order to return this dwelling to habitable standards. In the meantime, the homeowner has lost substantial rental income and was been unable to reach the contractor for much of July & August, and contractor continued to offered numerous excuses as to the reasons for the slow progress." These were the findings of the Contractor's Board. Fast forward to today, Mar. 23,2015, almost 1 year later, and issues are still not resolved. The contractor created more damage than repair, and used no licensed employees or subcontractors. I took plenty of photos & have documentation to show his negligent shoddy work. Additionally, my insurance company has dropped me as a client because of multiple claims created by the contractor; and insurance co. was defrauded as well.

Desired Settlement: I seek monetary restitution for the work that was supposed to have been done plus the work necessary to fix damages contractor created as well as damages for loss of income from the rental property.

Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on The Burgess Co's LLC
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)