Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Better Business Bureau®
Resources for Businesses
Better Business Bureau
          Share

          Find a Location

          National Grid USA has 4 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            • National Grid USA

              40 Sylvan Rd North Waltham, MA 02451-1120

            • National Grid USA

              PO Box 1040 Northborough, MA 01532-4040

            • National Grid

              55 Bearfoot Rd Northborough, MA 01532

            • National Grid

              939 Southbridge Street Worcester, MA 01610

            Business ProfileNational Grid USA

            Electric Companies
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Current Alerts For This Business

            Alert:
            This BBB only processes complaints for National Grid customers located in MA, NH, and RI. 
            If you are a customer of National Grid and live in another state, please consult one of these other BBB Business Profiles:
            BBB of Upstate New York
            BBB Serving Metropolitan New York

            Contact Information

            40 Sylvan Rd

            North Waltham, MA 02451-1120

            Get Directions
            Visit Website
            (800) 233-5325

            Customer Reviews

            1.33/5

            Average of 49 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            236 complaints closed in last 3 years

            81 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
            Search for Accredited
            Businesses in this category

            Years in Business: 25

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            National Grid specializes in delivering gas and electricity service to customers in  Massachusetts, New York and Rhode Island.  

            Business Details

            This is a multi-location business.

            Find a Location

            National Grid USA has 4 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.

              • National Grid USA

                40 Sylvan Rd North Waltham, MA 02451-1120

              • National Grid USA

                PO Box 1040 Northborough, MA 01532-4040

              • National Grid

                55 Bearfoot Rd Northborough, MA 01532

              • National Grid

                939 Southbridge Street Worcester, MA 01610

              Headquarters
              40 Sylvan Rd, North Waltham, MA 02451-1120
              BBB File Opened:
              2/24/1999
              Years in Business:
              25
              Business Started:
              12/10/1998
              Business Started Locally:
              4/6/1999
              Business Incorporated:
              12/10/1998
              Type of Entity:
              Corporation
              Number of Employees:
              150
              Alternate Business Name
              • National Grid Service Co
              • National Grid
              Business Management
              • Mr. Patrick Murray, Manager
              • Mr. Gerard Miller, Manager
              Contact Information

              Principal

              • Mr. Gerard Miller, Manager

              Customer Contact

              • Mr. Gerard Miller, Manager
              Additional Contact Information

              Fax Numbers

              • (508) 357-4730
                Primary Fax

              Phone Numbers

              Email Addresses

              Read More Business Details and See Alerts

              Customer Complaints

              236 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              04/01/2024

              Complaint Type:
              Order Issues
              Status:
              Answered
              I have received multiple cancellation notices, and my bill has been excessive, and I do not believe it is accurate at all. I have been working to pay almost weekly at this point just to keep up with it, but we have paid almost $8000 in electricity since September. We have gas heat so this should not be happening.
              Read More
              Read 235 More Complaints

              Customer Reviews

              49 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Briah C

              04/16/2024

              National Grid was closed in Massachusetts on Patriot's Day, which is a federal holiday; so why was a private business closed? It was not mentioned anywhere on their website or in their list of observed holidays. This is not good business practice. I called to do a stop/start service transfer for electric and gas and was unable to contact anyone at all yesterday.
              Read 48 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

              See What BBB Reports On

              BBB Business Profiles may not be reproduced for sales or promotional purposes.

              BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

              When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

              BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

              As a matter of policy, BBB does not endorse any product, service or business.