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BBB Accredited Business since

Battic Door Energy Conservation Products

Phone: (508) 320-9082 PO Box 15, Mansfield, MA 02048 View Additional Email Addresses http://www.batticdoor.com

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Description

Battic Door Energy Conservation Products manufactures and distributes air-leakage control and energy conservation products for fireplaces, pull-down attic stairs, clothes dryer exhaust ducts and whole-house fan openings. The company states that installing these covers reduces energy loss, drafts, noise, pollutants and toxins from entering the home.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Battic Door Energy Conservation Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Battic Door Energy Conservation Products include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Battic Door Energy Conservation Products
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: December 31, 2004 Business started: 01/01/2002 in MA
Type of Entity

Sole Proprietorship

Business Management
Mr. Mark D. Tyrol, President
Contact Information
Principal: Mr. Mark D. Tyrol, President
Number of Employees

4

Business Category

ENERGY CONSERVATION PRODUCTS & SERVICES INSULATION MATERIALS-COLD & HEAT FIREPLACES ENVIRONMENTAL & ECOLOGICAL PRODUCTS & SERVICES BUILDING MATERIALS Environment, Conservation and Wildlife Organizations (NAICS: 813312)

Products & Services

Battic Door Energy Conservation Products sells the following brand(s): Battic Door, Lambro

Battic Door Energy Conservation Products offers the following product(s): Air Conditioning Covers, Dryer Vent Seals, Fireplace Plugs, Insulated Switch Plate Covers, Pet Doors, R-42 EZ Hatch Attic Access Scuttle Doors, R-50 Attic Stair Covers, Radon Test Kits, Whole House Fan Shutter Covers

Method(s) of Payment
MasterCard
Visa
American Express
Discover
Money Order
Certified Check
Refund and Exchange Policy
The business states refunds are accepted. Customer pays shipping both ways.
Industry Tips
27 Questions For Home Owners Hiring an Insulation Contractor Read Before You Sign

Additional Locations

  • PO Box 15

    Mansfield, MA 02048

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

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Additional Email Addresses

  • - Communication/Mass Email
  • - Sales
  • - Technical Support
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Complaint Detail(s)

5/13/2014 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Battic Door was a drop shipper on Amazon from a in-wall pet door from ******* Pet Pass. They shipped the door to me, and it wasn't how it was described to me. I asked specifically if it's harder to open then regular pet doors, and it is, I was told it is not. This is important to me because it's for a 3 legged rescue dog who is only 6 lbs, although she can go through a regular pet door fine, she can't go through this one. The door was never installed and is in perfect, like new condition. According to the refund policy listed on Amazon, I could send the item back and get a refund. So, I put it back in the box and returned it to what I thought was the seller, the return address. Since Battic Door is actually a drop shipper, they didn't get the return, the actual seller did. Now, Battic Door, who took my money, won't give a refund. I don't have a dog door or the money now! The seller drop shipped, original tracking # ************ My return (to the same location) tracking # ************. These are FedEx tracking numbers.

Desired Settlement: They have the product back, and the money, I would like the money back!

Business Response: Per consumer this complaint has been resolved. 

BBB's Final Determination: Consumer accepted resolution offered by the business.

BBB Comments: The consumer indicated to BBB that the complaint was resolved.