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BBB Accredited Business since
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Battic Door Energy Conservation Products manufactures and distributes air-leakage control and energy conservation products for fireplaces, pull-down attic stairs, clothes dryer exhaust ducts and whole-house fan openings. The company states that installing these covers reduces energy loss, drafts, noise, pollutants and toxins from entering the home.
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A BBB Accredited Business since
BBB has determined that Battic Door Energy Conservation Products meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Battic Door Energy Conservation Products include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Business ManagementMr. Mark D. Tyrol, President
Number of Employees
ENERGY CONSERVATION PRODUCTS & SERVICES INSULATION MATERIALS-COLD & HEAT FIREPLACES ENVIRONMENTAL & ECOLOGICAL PRODUCTS & SERVICES BUILDING MATERIALS Environment, Conservation and Wildlife Organizations (NAICS: 813312)
Products & Services
Battic Door Energy Conservation Products sells the following brand(s): Battic Door, Lambro
Battic Door Energy Conservation Products offers the following product(s): Air Conditioning Covers, Dryer Vent Seals, Fireplace Plugs, Insulated Switch Plate Covers, Pet Doors, R-42 EZ Hatch Attic Access Scuttle Doors, R-50 Attic Stair Covers, Radon Test Kits, Whole House Fan Shutter Covers
Method(s) of PaymentMasterCard
Refund and Exchange PolicyThe business states refunds are accepted. Customer pays shipping both ways.
Industry Tips27 Questions For Home Owners Hiring an Insulation Contractor Read Before You Sign
PO Box 15
Mansfield, MA 02048
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BBB Complaint Process
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Additional Email Addresses
- - Communication/Mass Email
- - Sales
- - Technical Support
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: Battic Door was a drop shipper on Amazon from a in-wall pet door from ******* Pet Pass. They shipped the door to me, and it wasn't how it was described to me. I asked specifically if it's harder to open then regular pet doors, and it is, I was told it is not. This is important to me because it's for a 3 legged rescue dog who is only 6 lbs, although she can go through a regular pet door fine, she can't go through this one. The door was never installed and is in perfect, like new condition. According to the refund policy listed on Amazon, I could send the item back and get a refund. So, I put it back in the box and returned it to what I thought was the seller, the return address. Since Battic Door is actually a drop shipper, they didn't get the return, the actual seller did. Now, Battic Door, who took my money, won't give a refund. I don't have a dog door or the money now! The seller drop shipped, original tracking # ************ My return (to the same location) tracking # ************. These are FedEx tracking numbers.
Desired Settlement: They have the product back, and the money, I would like the money back!
Business Response: Per consumer this complaint has been resolved.
BBB's Final Determination: Consumer accepted resolution offered by the business.
BBB Comments: The consumer indicated to BBB that the complaint was resolved.