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This business is not BBB accredited.Additional Locations
Phone: (888) 211-1622 Fax: (978) 362-8059 PO Box 127, Pinehurst, MA 01866
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LogoWear Plus sells embroidered products including sweatshirts, t-shirts, hats, bags, jackets, sportswear and more.
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This business is not BBB accredited.
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Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for LogoWear Plus include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||2|
Type of Entity
Business ManagementMrs. Kristen Bennett, Owner
Number of Employees
EMBROIDERY EMBROIDERIES-UNIFORM CLOTHING - RETAIL INTERNET SHOPPING Piece Goods, Notions, and Other Dry Goods Merchant Wholesalers (NAICS: 424310)
Products & Services
LogoWear Plus sells the following brand(s): Adidas, Augusta Sportswear, Clique, Cutter and Buck, Holloway, Nike, Pennant, Port Authority, StormTech
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
|S||:||12:00 PM - 3:00 PM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states their refund policy is as follows:
All none embellished garments can be returned with a proper Return Authorization number within 15 business days excluding custom made varsity jackets. Charges for a return include: $ 5 processing fee,15%
restocking fee and shipping charges back to the original warehouse. Please call or email us to receive your Return Authorization number.Without a proper return authorization number and shipping back to the original warehouse we can not guarantee a refund.
Decorated or altered garments are not returnable. Order details for customized orders must be written in a email, no phone orders. All decorated apparel is approved at the time of logo approval. Once a quote and logo have been approved we will start production. Once production is in process the goods can not be returned or edited without additional fees. We strive to make sure our clients are receiving the proper customized apparel and will follow a strict approval multi level approval process and quality check.
Any Cancelled order prior to production will incur the restocking fee schedule of blank goods
Once LogoWear Plus receives authorization to setup a custom logo the logo setup is not refundable. LogoWear Plus will make up to one logo edit at no cost to assure quality work.
Decorated or altered garments are not returnable.
ph: (888) 211-1622
Checks are accepted with a submitted purchase order. With completed purchase order LogoWear Plus will issue a 30 day payment term from the date of shipment. Late payments will incur a % 5 interest charge per every 15 days.
Alternate Business Nameslogowearplus.com
Industry TipsClothing Online Shopping
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
THIS LOCATION IS NOT BBB ACCREDITED
9 Grove Street
Billerica, MA 01821 (888) 211-1622 Directions
THIS LOCATION IS NOT BBB ACCREDITED
PO Box 127
Pinehurst, MA 01866
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Read Complaint Details
Complaint: I ordered 2 of : ****** ******** ******* Pullover[Color:Black/Orange/White][Size:XL] . My order was paid for in full via paypal. I only received 1 of the 2 that was ordered. The information I have says my order is complete. This cannot be as I have only received 1/2 of it. I have requested several times my tracking info - cannot get any response out of the company. I called the phone number listed on the website (888-211-1622) and left a message on June 24. Received NO return phone call. I also e-mailed on June 24. No response to my e-mail either.
Desired Settlement: I want the rest of my order that I have paid for.
Business Response: Not to sure what the customer needs but all goods were delivered ?tracking numbers ****************** Delivered On: Wednesday, 06/26/2013 at 12:53 P.M. Rear Doortracking number: ****************** Delivered On: Monday, 06/24/2013 at 12:27 P.M. Left At:Rear Door
At the time the complaint was filed, the order had not been completed and fully delivered.At this point, the order has been fulfilled and delivered in full. I am satisfied with the merchandise.Had the company returned e-mails and phone calls to clarify that the order was shipped in multiple packages, the complaint would not have been filed. Also note that the company did not provide any tracking on my account online.
Customer Reviews Summary