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BBB Accredited Business since
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Creative Touch Designs, LLC is a Professional Advertising Specialty company in Salisbury, MA offering an array of Promotional Products for all of your advertising needs. The company offers onsite embroidery and silk screening for apparel, promotional products and uniforms for Businesses, Individuals, Non Profits Organizations, Schools, Teams, Police Departments, Fire Departments and more. In addition the company has a retail storefront with Medical Scrubs and Accessories.
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A BBB Accredited Business since
BBB has determined that Creative Touch Designs, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Creative Touch Designs, LLC include:
- Length of time business has been operating.
- No complaints filed with BBB.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||0|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMs. Marianne Cyr, Managing Member
Number of Employees
EMBROIDERY PROMOTIONAL PRODUCTS SCREEN PRINTING UNIFORMS SILKSCREEN EMBROIDERIES-UNIFORM Other Clothing Stores (NAICS: 448190)
Products & Services
Creative Touch Designs, LLC sells the following brand(s): 511, American Apparel, Anvil, Arnold Palmer, Baby Phat, Badger, Champion, Charles River, Cherokee, Columbia, Dickies, Field and Stream, Fruit of the Loom , Game, Hanes, Holloway, Izod, Koi, Nautica , Nike, North Face, Ogio,, Outer Banks, Peaches, Ping, Port Authority, Scrubs HQ, Tooniforms
Creative Touch Designs, LLC offers the following product(s): Apparel, Bags, BDU's, Caps, Job Shirts, Medical Accessories, Medical Shoes, Mugs, Pens, Scrubs
Method(s) of PaymentVisa
Refund and Exchange PolicyThe business states their Internet & Phone Order Return Policy is as follows;
A full merchandise refund excluding shipping charges will be issued on items UNWORN and UNWASHED in original packaging and coming from smoke free home within 30 business days. No return on undergarments or Items with Embroidered/Embellished Custom Names or Barracks ID's. A 10% Restocking Fee will be charged on all returns.
**Any order returned after 30 days of shipment WILL NOT be refunded
**Any items return damaged or washed WILL NOT be refunded.
The business does not accept returns for soiled or washed merchandise
All returns will receive a refund credit issued back to the original form of payment minus the shipping and restocking fees.
It is your responsibility to pay for shipping of unwanted items back to us
No returns on special orders or group orders.
Mailing your Internet Return:
Please fill out return form and give explanation of return enclosed in returned package and mail to:
Creative Touch Designs, LLC
72 Elm Street
Salisbury, MA 01952
Exchanges will be granted on all unworn merchandise return within 30 business days.
It is your responsibility to pay for the shipping of exchanges. Please send a check for the shipping with your return or call us and we will charge your credit card or paypal account.
Service AreaCreative Touch Designs, LLC provides their services in MAINE , MASSACHUSETTS & NEW HAMPSHIRE.
Alternate Business NamesMSPPHQ The Scrub Hub
72 Elm Street Unit 2
Salisbury, MA 01952 (978) 499-4444 Directions
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Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
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BBB Complaint Process
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What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
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Additional Phone Numbers
- (978) 255-1018(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.