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Description

Lloyd’s Electrical Construction, Inc., Is a contracting company offering services to residential, commercial and light industrial clients. The company offers installation, repair, service, sales, maintenance and consultations in the following areas; Electrical, Heating, Air Conditioning, Communications, Refrigeration and Home Improvements from design service to engineering service. In the Electrical area the company provides lighting, parking lot and area lighting, electrical power interior and exterior, power for appliances, pumps, generator/emergency generator systems, motors, kitchen and bath ventilation and exhaust fans, cranes and hoists, service changes/upgrades, old and new wiring and intercoms. The company offers central air conditioning, window air conditioning, wall air conditioning, portable air conditioners, ductless systems, high velocity central, ductless system wall mount, air purification and HEPA systems. The company offers various types of heating systems including electric heat, oil and gas burners, warm air, forced hot air, hot water heaters, boilers and furnaces hot water controls, warm air controls, zone valves, thermostats, circulators, oil burner motors, blower motors, solar systems, radiant heat, driveways, walkways and floors. Communications services that are offered are as follows; telephone wiring, CAT5, CAT5AB, cable, voice, sound, controls, electro-mechanical, electrical fluid, proximity, analog, digital, remote and temperature and small telephone system installations. The company offers alarm systems including fire, burglar, data security, master TV, close circuit TV, water detection systems and security systems. The refrigeration services offered are ice-makers, dehumidifiers, walk-in coolers, deli chests, freezers and commercial equipment. The company also offers light remodeling services, doors, windows, decks, kitchens, bathrooms and interior and exterior remodeling.
 
The company was established in 1977 and incorporated in Massachusetts in 2001. The company employs 7 people.

Mr. Eric Powell, Jr. is the President and Owner of the company. Any questions or problems may be directed to the attention of Mr. Powell, Jr.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Lloyd's Electrical Construction Company, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Lloyd's Electrical Construction Company, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Lloyd's Electrical Construction Company, Inc.
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: May 16, 2003 Business started: 01/01/1977 in MA Business incorporated: 01/01/2001 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 9763.

Type of Entity

Corporation

Business Management
Mr. Eric Powell Jr., President
Contact Information
Principal: Mr. Eric Powell Jr., President
Number of Employees

7

Business Category

ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL AIR CONDITIONING CONTRACTORS REFRIGERATION EQUIPMENT COMMERCIAL-SERVICING OIL BURNERS-SERVICING HOME IMPROVEMENTS HEATING CONTRACTORS Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Method(s) of Payment
Visa
Mastercard
Service Area
Lloyd's Electrical Construction Company, Inc. provides their services in ACCORD, ACTON, ALLSTON, AMESBURY, ANDOVER, ASHLAND, ATTLEBORO, AVON, AYER, BEDFORD, BEVERLY, BOSTON, BOXBORO, BOXBOROUGH, BRADFORD, BRAINTREE, BRIDGEWATER, BRIGHTON, BROCKTON, BROOKLINE, BYFIELD, CAMBRIDGE, CARLISLE, CARVER, CHARLESTOWN, CHELMSFORD, CHELSEA, DEDHAM, DEVENS, DORCHESTER, DORCHESTER CENTER, DORCHESTR CTR, E CAMBRIDGE, EAST BOSTON, EAST CAMBRIDGE, EAST LYNN, ESSEX, FALL RIVER, FOXBORO, FOXBOROUGH, FRAMINGHAM, FRANKLIN, GEORGETOWN, GLOUCESTER, GROVE HALL, HANSCOM AFB, HARVARD SQ, HARVARD SQUARE, HAVERHILL, HINGHAM, HOLLISTON, HOPKINTON, HUDSON, HULL, HYDE PARK, IPSWICH, JAMAICA PLAIN, KATES CORNER, LAKEVILLE, LAWRENCE, LOWELL, LYNN, LYNNFIELD, MALDEN, MANCHESTER, MANCHESTER BY THE SEA, MATTAPAN, MELROSE, MIDDLEBORO, MIDDLEBOROUGH, MISSION HILL, N CAMBRIDGE, NEEDHAM, NEEDHAM HEIGHTS, NEEDHAM HGTS, NEWBURY, NEWBURYPORT, NEWTON, NEWTON CENTER, NEWTON CENTRE, NEWTON HIGHLANDS, NEWTON HLDS, NEWTON L F, NEWTON LOWER FALLS, NEWTON U F, NEWTON UPPER FALLS, NEWTONVILLE, NONANTUM, NORTH CAMBRIDGE, NORTH QUINCY, NORTH WALTHAM, PLAINVILLE, PLYMOUTH, PLYMPTON, QUINCY, READVILLE, ROCKPORT, ROSLINDALE, ROWLEY, ROXBURY, ROXBURY CROSSING, ROXBURY XING, S ATTLEBORO, S CHELMSFORD, SOMERVILLE, SOUTH ATTLEBORO, SOUTH BOSTON, SOUTH WALTHAM, SQUANTUM, TAUNTON, UPHAMS CORNER, VILLAGE OF NAGOG WOODS, VLG NAGOG WDS, W SOMERVILLE, WALTHAM, WARD HILL, WEST LYNN, WEST NEWTON, WEST ROXBURY, WEST SOMERVILLE, WINTER HILL, WOLLASTON & WRENTHAM, MA.
Alternate Business Names
Lloyd's Electrical, Inc.
Industry Tips
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Customer Review Rating plus BBB Rating Summary

Lloyd's Electrical Construction Company, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 50 White Street

    Belmont, MA 02478 (617) 484-1544

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Additional Phone Numbers

  • (800) 649-5569(Phone)
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Complaint Detail(s)

11/17/2011 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: We contacted Lloyd's electrical to install an electrical wall outlet. Full access to the job site was given to Lloyd's to see the nature of the job prior to developing an estimate. We received a verbal quote of $400 for the job prior to starting the job. On completion of the job, Mr. Lloyd demanded over $1600 for the work. At no time during the course of the job was any mention or indication given that the original quote would be exceeded by a factor of 4. We offered to compromise and settle the bill for $800. Mr. Lloyd was intractable, and threatened court action.

Business Response: 8/16/11







Complaint # *******





Lloyds Electrical Construction Inc  was contracted by customer based on a referral by plumbing contractor who Lloyds has done work for for 15 years.  This plumbing contractor was also involved in the plumbing aspect of this job. First telephone call from customer 6/24/11 to schedule looking at job , 06/27/11 visit to the job site for visual observation, *7/27/11 actual work performed .











06/24/11



Request for services were as follows: install and provide power for a plug (ground fault interrupter) for bidet in 2nd floor bathroom. Customer requested that plug be cut into the bathroom vanity in close proximity of the bidet.







06/27/11







Visit to the job site . Lloyds made a visual observation only of the 2nd floor bathroom walls and ceiling. The customer was informed at this time that if existing circuitry was available and could be used (Lloyds not able to determine this until the wall was physically opened) that the job would take approximately 2 hours at an estimated cost of between $450.00 - $500.00. Customer was never given an estimate of $400.00. This estimate of $450 - $500 was if power was readily available and all things went smoothly with no obstructions encountered within the wall space etc. At this time customer was also informed that if exsisting circuitry was not avaialable for use and /or if Lloyds encountered obstructions within the wall space that would require leaving the 4 walls of the bathroom , that this would result in much more extensive work. In order to provide power this would entail running a new electrical line from the electrical panel in the basement up to the attic and from the attic back down to the 2nd floor bathroom. This requires electrical lines being fished through walls , ceilings, and floors. There was no way  Lloyds could determine  that visually by looking at the surface of the wall. Customer was told :if i stay within the 4 walls of this bathroom we are looking at the lower end. If I have to leave this bathroom area all bets are off it is time and material". Customer then asked Lloyds what the hourly rate was and was informed accordingly. Customer raised no further questions then asked Lloyds what the hourly rate was and was informed accordingly. Customer raised no further questions , concerns or objections. Work was subsequently scheduled  for 7/27/11.







7/27/11







Lloyds arrived at  the job site to render services. Upon opening of wall it was determined that power was not readily available . Thereby Lloyds proceeded to run a new electrical line from the basement. In fishing this line Lloyds encountered within the wall : packed insulation , 3 layers of wall from years of remodeling and construction and debris packed around wet soil vent pipe.  







A 5x5 foot piece of the attic floor needed to be cut, lifted and reinstalled and the back of the bathroom vanity was tiled thus requiring cutting through tile. Due to the conditions within the construction of this house this became a very labor intensive job.



Lloyds was at this house working from 8:30 am to 6:00 pm which is 9 1/2 hours and was invoiced accordingly.



Invoice was left at job site upon completion of work.



Customer was present throughout most of the day while new power line was being installed.



All communication regarding this job took place with the complainant's wife who was present.



Lloyds never spoke directly to or was questioned directly by complainant.




Lloyds was never offered a compromise to setle the bill for $800.00



*CUSTOMER PAID INVOICE IN FULL * Check dated 7/27/11



Lloyds stood firm by the invoice total and stated that if payment was not forthcoming that legal means would need to be pursued. Lloyds takes pride in providing professional , quality work which it stands by and has done so for over 30 years, this is the first time we have encountered a situation such as this.



Consumer Response:

Dear Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

For your information:  "Complainant" and "Complainant's wife" have jointly edited the original complaint and also this response:







According to the  contractor's statement, we were given an "...estimated cost of between $450-$500."



Taking this statement at face value, without argument for sake of further review:







By the contractor's admission in his response, "Customer was present throughout most of the day...".







At no time was the "customer" informed that the original quote would be exceeded by the extraordinary



factor of nearly four times, a final invoice of $1650.  At no time was any discussion engaged that the



original estimate would be exceeeded.







In discussion following the receipt of the invoice, the "customer" informed Mr. Lloyd that a substantial



reduction in the final invoice would be necessary, given the shocking discrepancy between initial estimate



and final charge. Mr. Lloyd stated on a phone conversation that if we were looking for a reduction of the 



final invoice beyond an hour removed for cleaning, he would not go there and we might need to resolve



the matter in court.  







By the contractor's admission in his response, "Lloyds stood firm by the  invoice total and stated that



if payment was not forthcoming that legal action would need to be pursued."  This was in response



to our clear offer and request to compromise.  In an earlier conversation, we indicated that if the bill



had been as much as $800, we would have been unhappy, but probably would have paid it without



question.







As the contractor admits, "Customer paid invoice in full, check dated 7/27/11".  This is correct, payment



was made in the face of threats of legal action.







This payment does not excuse or condone the deplorable practice of exceeding an estimate by a factor



of nearly 4 times without prior comment, discussion, or  authorization.

Regards,

****** **** 

 

 

 

Business Response: To reiterate “estimated cost of between $450-$500” was NOT a



fixed price estimate. This



was based on visual observation, not leaving the bathroom and  encountering no obstruction in the walls which



would approximate 2 Hrs of work Labor & Material.







Lloyds always informs customers prior to initiation of work the different scenarios that may be



encountered -best case scenario and the worst case scenario. This customer was informed



prior to the start of work that the best case scenario would be no obstructions



in the wall   2 hours Labor and



Material.   Worst case scenario would be



if obstructions are encountered requiring fishing of lines through walls,



ceilings and floors this would exceed the 2 hours and would  be Labor & Material until the job was



safely completed .  Customer was informed



of Labor Rate.   To reiterate customer raised no concerns or



objections. Work was subsequently scheduled.







It is noteworthy that customer was  aware that we needed to leave the bathroom



and provided us access to the downstairs basement, gave permission to remove



temporary cloth ceiling in basement bathroom to facilitate cable pull and



permission to shut down 2nd floor AC unit that was running in master



bedroom.







There was NO



fixed price estimate to exceed.  Customer



knew the hourly labor rate and the amount of hours it took to complete this



job. 







There was no compromise of $800.00 made by customer at any



point.







Lloyds standing firm by the invoice total was based on



actual work performed.







There was no compromise made by customer at any time during



our conversations nor would a compromise be accepted.







We indicated that if payment in full was not received by the



5th of August that legal remedies would be pursued.







Again there was no FIXED estimate to exceed. Discussion



occurred at the initial meeting, comments regarding the work occurred with



customer throughout the course of the work day and authorization occurred prior



to the initiation of work. 







Lloyds does not render any services without authorization. 

Consumer Response:

Dear Better Business Bureau:







I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********





The essential facts of this matter are undisputed, ignoring quibbles.  Please see the contractor's



responses to verify:







-  An initial estimate was given for the work in the $400 range



-  The "customer" was present on site throughout the day/time of the work.



-  No mention was made by the contractor that the estimate would be exceeeded by essentially 400 percent.



-  Upon presenting a final invoice for over $1600, the contractor refused any compromise and threatened legal action



   if the bill was not paid.



-  Customer paid this appalling bill, on time, in the face of these threats.







The questions at this point are very clear, and have no fundamental issue with any matter of fact.



The remaining concerns are simple questions for the Better Business Bureau:







Does the Better Business Bureau condone the deplorable "business" practice of quoting an estimate and then



exceeding the estimate by 400% with no prior mention or discussion of options made by the contractor upon



"discovering" the alleged "difficulties"  during the work period?







Does the Better Business Bureau consider immediate threats of legal action an acceptable way for a responsible



business to interact with a reasonable customer?







The "back and forth" between the customer and contractor that BBB is facilitating is adding no further



information at this point.  These are direct questions regarding what BBB considers to be good business



practices.







Regards,

****** ****

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.