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BBB Accredited Business since
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J.P. McCurdy Electrical Services, Inc. provides electrical services for residential and commercial customers. The company also provides "smart home" integration and automation technology, standby generator systems of any size, fire alarm systems, intrusion alarm systems, video surveillance systems, and lighting control.
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A BBB Accredited Business since
BBB has determined that J.P. McCurdy Electrical Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for J.P. McCurdy Electrical Services, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||5|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Boston MA 02118-2130
Phone Number: (617) 727-3072 or (617) 727-1627
Fax Number: (617) 727-1944
The license number is 20172.
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 39801.
Type of Entity
Business ManagementMr. John P. McCurdy, President Mrs. Judy Goldman , Office Manager
Number of Employees
ELECTRIC CONTRACTORS-RESIDENTIAL ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL ELECTRIC EQUIPMENT-SERVICE & REPAIRING AUDIO-VISUAL CONSULTANTS ELECTRIC CONTRACTORS-COMMERCIAL ELECTRIC EQUIPMENT-BACKUP SYSTEMS ELECTRIC EQUIPMENT-TESTING & MAINTENANCE AUDIO-VISUAL EQUIPMENT-DEALERS ELECTRICAL POWER SYSTEMS MAINTENANCE ELECTRICAL POWER SYSTEMS (RESIDENTIAL & COMMERICAL) - BACKUP SYSTEMS ELECTRIC VEHICLES - HOME CHARGING STATION Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)
Products & Services
J.P. McCurdy Electrical Services, Inc. sells the following brand(s): Briggs and Stratton, Control4, GE, Honeywell, Lutron, Schneider Electric, Square D
Method(s) of PaymentCash
Industry Tips27 Questions For Home Owners Hiring an Electrician Hiring an Electrician - 5 Tips - Video Read Before You Sign
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
17 Walnut Rd
Swampscott, MA 01907 (781) 595-7074 Directions
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BBB Complaint Process
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Additional Phone Numbers
- (781) 935-2337(Phone)
Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
BBB Letter Grade Scale
Star Rating scale
BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.
Problems with Product/Service
Read Complaint Details
Complaint: Last October I met with **** ******* of J.P.******* Electrical Services (Swampscott, MA) to ask about backup generators. I wanted a backup generator for my heating system and sump pump; I specifically told him that I wanted the generator for those two items and nothing else. I did not need and did not want a whole house generator. My other criteria were that it is reasonably quiet and that I could locate it close to the house so that it could be hidden behind bushes like the condenser for the air conditioner. In our conversation Mr. ******* explained that GE had a 7KW generator but it had to be located at least five feet from the house. They also had an 11KW generator that could be placed only 18 inches from the house. I also told Mr. ******* in that first meeting that the Brookline building inspectors are pretty stringent regarding code and he should check with them to prevent any issues arising later. I decided on the 11KW specifically because it could be placed close to the house. After clarifying a number of questions I agreed to the estimate that Mr. ******* e-mailed to me. On November 14th I sent him a check to cover the cost of the generator. I was told that they order the generator once they receive the check and then it is usually delivered in “3 or 4 days”. On January 18th Mr. ******* e-mailed me that the generator “is in”. I was on vacation and e-mailed him on the January 24th that I had returned home and wanted to schedule the installation. I was trying to coordinate it with some other electrical work that I needed done. In the mean time I had a local plumber do some prep work for the generator. I went with a local plumber because I knew he was familiar with the town inspectors. Mr. ******* asked for the phone number of the plumber and I e-mailed it to him. I don’t recall when the generator was actually delivered but after they had taken it off the truck and moved it up the lawn to the concrete slab it was to be placed on, one of the men casually informed me that I was getting a better deal because it was a 13KW generator instead of the 11KW that I had ordered. I was not happy about that and now I wish I had told them to take it back. Partly because it had taken much longer to get the generator than I had been led to believe I let them go ahead with placing it on the slab. I then had my local plumber hook up the gas line. The plumbing inspector came out and he did not like the fact that the generator exhaust was very close to the intake for the heating system. After much back and forth the town agreed that if they rotated the generator 90 degrees they would allow it. So this generator is bigger than I wanted and bigger than I ordered. If it is installed by rotating it the 90 degrees it would be facing my neighbors house and I would not be able to hide it behind any bushes because, according to the manual, there has to be a five foot clearance from the exhaust. On top of that, when I read through the manual, which I did not get until after it had been installed, it states that the noise level is 75db at 23 feet (the approximate distance to my neighbors house) not the 65db I was told. It also had a weekly test cycle of 20 minutes, not the 10 minutes I had been told. Upon further reading the manual it states: “Exhaust outlet side of weatherproof enclosure must have at least 5 ft minimum clearance from any structure, shrubs, trees or any kind of vegetation.” So now I am fed up and have asked Mr. ******* to remove the generator and give me my money back. He would like to just turn the generator and have me keep it. I refuse. It violates all three of my criteria. I want it out and feel strongly that he did not do his homework before installing the generator. In the estimate that was agreed to it states in part: “Existing Conditions:?Any unforeseen electrical wiring faults that are existing and are in need of repair, incorrect wiring methods, code violations, electrical hazards or any changes as deemed by the Authority Having Jurisdiction with be communicated to the customer before commencing any work and may incur additional cost.” ******* should have checked with the town before placing the generator. If I had known that it would have to be placed differently I would not have accepted it. Also he did not notify me beforehand that it was a 13KW generator rather than an 11KW generator. I really feel that Mr. ******* was not interested at all in the problem I was trying to solve; i.e. getting backup power only to the heating system and the sump pump. He apparently was not interested in my criteria for the generator. I also get the impression that he did not closely read the installation manual. ******* Electric said they would remove the generator but not refund any money. I sent a counter offer but have gotten no response.
Desired Settlement: Refund
**** ******* met **** for an estimate for an automatic standby generator system, as **** was interested in supplying emergency power for his sump and heating system. In the process of our initial discussions with ****, **** asked him about other important essentials in his house such as lighting (for safety purposes), his refrigerator, a microwave, the garage door opener, and his roof cable de-icing system. In order to provide adequate power for these items, a larger generator would be necessary.
Business Response: It seems that Mr. ****** attempted to attach a MS Word file, which I cannot open - the file seems to be corrupted or encrypted in some way. I've tried multiple versions of MS Word and various other programs and I cannot seem to open it or convert it to a readable format. I am not sure if this letter that Mr. ****** attached has any bearing on a response that I would care to post at this point. If there is a way that his response could be posted otherwise that would seem to be best.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.