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J.P. McCurdy Electrical Services, Inc.

Phone: (781) 595-7074 View Additional Phone Numbers 17 Walnut Rd, Swampscott, MA 01907 View Additional Email Addresses http://www.mccurdyelectric.com

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Description

J.P. McCurdy Electrical Services, Inc. provides electrical services for residential and commercial customers. The company also provides "smart home" integration and automation technology, standby generator systems of any size, fire alarm systems, intrusion alarm systems, video surveillance systems, and lighting control.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that J.P. McCurdy Electrical Services, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for J.P. McCurdy Electrical Services, Inc. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

5 Customer Reviews on J.P. McCurdy Electrical Services, Inc.
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 0
Total Customer Reviews 5

Additional Information

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BBB file opened: December 31, 2003 Business started: 01/01/1999 in MA Business incorporated: 03/29/2009 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/el/
Phone Number: (617) 727-3072 or (617) 727-1627
Fax Number: (617) 727-1944
The license number is 20172.

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 39801.

Type of Entity

Corporation

Business Management
Mr. John P. McCurdy, President Mrs. Judy Goldman , Office Manager
Contact Information
Customer Contact: Mrs. Judy Goldman , Office Manager
Principal: Mr. John P. McCurdy, President
Number of Employees

7

Business Category

ELECTRIC CONTRACTORS-RESIDENTIAL ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL ELECTRIC EQUIPMENT-SERVICE & REPAIRING AUDIO-VISUAL CONSULTANTS ELECTRIC CONTRACTORS-COMMERCIAL ELECTRIC EQUIPMENT-BACKUP SYSTEMS ELECTRIC EQUIPMENT-TESTING & MAINTENANCE AUDIO-VISUAL EQUIPMENT-DEALERS ELECTRICAL POWER SYSTEMS MAINTENANCE ELECTRICAL POWER SYSTEMS (RESIDENTIAL & COMMERICAL) - BACKUP SYSTEMS ELECTRIC VEHICLES - HOME CHARGING STATION Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Products & Services

J.P. McCurdy Electrical Services, Inc. sells the following brand(s): Briggs and Stratton, Control4, GE, Honeywell, Lutron, Schneider Electric, Square D

Method(s) of Payment
Cash
Check
Visa
Master Card
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Industry Tips
27 Questions For Home Owners Hiring an Electrician Hiring an Electrician - 5 Tips - Video Read Before You Sign

Customer Review Rating plus BBB Rating Summary

J.P. McCurdy Electrical Services, Inc. has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 17 Walnut Rd

    Swampscott, MA 01907 (781) 595-7074

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  • Billing or Collection
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  • Guarantee or Warranty

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BBB Complaint Process

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Additional Phone Numbers

  • (781) 935-2337(Phone)
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Additional Email Addresses

  • - Communication/Mass Email
  • - eQuote
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Complaint Detail(s)

10/11/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: Last October I met with **** ******* of J.P.******* Electrical Services (Swampscott, MA) to ask about backup generators. I wanted a backup generator for my heating system and sump pump; I specifically told him that I wanted the generator for those two items and nothing else. I did not need and did not want a whole house generator. My other criteria were that it is reasonably quiet and that I could locate it close to the house so that it could be hidden behind bushes like the condenser for the air conditioner. In our conversation Mr. ******* explained that GE had a 7KW generator but it had to be located at least five feet from the house. They also had an 11KW generator that could be placed only 18 inches from the house. I also told Mr. ******* in that first meeting that the Brookline building inspectors are pretty stringent regarding code and he should check with them to prevent any issues arising later. I decided on the 11KW specifically because it could be placed close to the house. After clarifying a number of questions I agreed to the estimate that Mr. ******* e-mailed to me. On November 14th I sent him a check to cover the cost of the generator. I was told that they order the generator once they receive the check and then it is usually delivered in “3 or 4 days”. On January 18th Mr. ******* e-mailed me that the generator “is in”. I was on vacation and e-mailed him on the January 24th that I had returned home and wanted to schedule the installation. I was trying to coordinate it with some other electrical work that I needed done. In the mean time I had a local plumber do some prep work for the generator. I went with a local plumber because I knew he was familiar with the town inspectors. Mr. ******* asked for the phone number of the plumber and I e-mailed it to him. I don’t recall when the generator was actually delivered but after they had taken it off the truck and moved it up the lawn to the concrete slab it was to be placed on, one of the men casually informed me that I was getting a better deal because it was a 13KW generator instead of the 11KW that I had ordered. I was not happy about that and now I wish I had told them to take it back. Partly because it had taken much longer to get the generator than I had been led to believe I let them go ahead with placing it on the slab. I then had my local plumber hook up the gas line. The plumbing inspector came out and he did not like the fact that the generator exhaust was very close to the intake for the heating system. After much back and forth the town agreed that if they rotated the generator 90 degrees they would allow it. So this generator is bigger than I wanted and bigger than I ordered. If it is installed by rotating it the 90 degrees it would be facing my neighbors house and I would not be able to hide it behind any bushes because, according to the manual, there has to be a five foot clearance from the exhaust. On top of that, when I read through the manual, which I did not get until after it had been installed, it states that the noise level is 75db at 23 feet (the approximate distance to my neighbors house) not the 65db I was told. It also had a weekly test cycle of 20 minutes, not the 10 minutes I had been told. Upon further reading the manual it states: “Exhaust outlet side of weatherproof enclosure must have at least 5 ft minimum clearance from any structure, shrubs, trees or any kind of vegetation.” So now I am fed up and have asked Mr. ******* to remove the generator and give me my money back. He would like to just turn the generator and have me keep it. I refuse. It violates all three of my criteria. I want it out and feel strongly that he did not do his homework before installing the generator. In the estimate that was agreed to it states in part: “Existing Conditions:?Any unforeseen electrical wiring faults that are existing and are in need of repair, incorrect wiring methods, code violations, electrical hazards or any changes as deemed by the Authority Having Jurisdiction with be communicated to the customer before commencing any work and may incur additional cost.” ******* should have checked with the town before placing the generator. If I had known that it would have to be placed differently I would not have accepted it. Also he did not notify me beforehand that it was a 13KW generator rather than an 11KW generator. I really feel that Mr. ******* was not interested at all in the problem I was trying to solve; i.e. getting backup power only to the heating system and the sump pump. He apparently was not interested in my criteria for the generator. I also get the impression that he did not closely read the installation manual. ******* Electric said they would remove the generator but not refund any money. I sent a counter offer but have gotten no response.

Desired Settlement: Refund

Business Response: **** ******* met **** for an estimate for an automatic standby generator system, as **** was interested in supplying emergency power for his sump and heating system.  In the process of our initial discussions with ****, **** asked him about other important essentials in his house such as lighting (for safety purposes), his refrigerator, a microwave, the garage door opener, and his roof cable de-icing system.  In order to provide adequate power for these items, a larger generator would be necessary.

**** then asked what the difference is between the traditional style of automatic standby generator and the GE generator systems that we sell, install, and maintain.  We explained the great benefits of the “Symphony” technology that the GE line of generators offer, and he showed interest.  The unit that we proposed is of reasonable physical size compared to other similar units, and was electrically sized for the given loads that were discussed during the initial consultation.  The generator also features Sound Vault(tm) Technology for a quieter operation as compared to other similar units.

**** left **** with a package of generator information for the 11 kW generator system that was recommended, as well as supplementary information for him to review.  This packaged presentation of information is standard practice with all of our potential generator customers.

**** is a very particular customer, which is a good trait to have as a homeowner.  He asked many questions about the generator via email regarding the installation and we answered him gladly.  He was also given a link to the manufacturer’s public website to view all of their product with the manufacturer’s specifications and information regarding the generator that we proposed.  On the website, there is clear and easy access to the generators’ specifications, operator’s manuals, installation manuals, illustrated parts lists, and more.  (the website is www.homestandbygeneratorsystems.com)

**** agreed to our proposal for the generator system described above, and he sent a check as a downpayment (his cost of the generator) and a signed contract as acceptance to perform the job as we proposed.

He was also made aware of the physical size of the generator equipment that was to be installed, specifically where it was going to be located, and he was OK with it.  He even offered to trim and/or remove vegetation as necessary to accommodate the equipment.

Upon our ordering of his generator, it was found that the 11 kW unit was not readily available due to order demands and stock issues with GE that had to do with recent storms in several different parts of the country.  This issue was reported to ****, and he requested to be kept notified of the situation.  We kept in communication regarding the stock issues over a period of several weeks.

We took delivery of five 13 kW generators that were set aside for other customers.  One of those customers could not take delivery of their generator for at least another month, so we offered the 13 kW unit to ****, and he accepted it to avoid further delays.  A 13 kW unit has the exact same physical dimensions, noise rating, engine size, and other similar features as the 11 kW unit.  He received essentially a “free upgrade” at no additional cost to him, even though it was an additional cost to us.  The manufacturer began to stock the 11 kW units several months later, which would have delayed the installation significantly if it was decided to wait for their stock to be replenished for the 11 kW units.

Also, as a standard practice, we offered **** a “turnkey” installation for the generator system utilizing a plumber known to us in our network that we normally refer and work with and are familiar with generator installations.  **** actually asked for a turnkey installation and we told him that we would not put any markup on the plumber’s cost for the installation.  Our plumber came out to his site and performed an estimate, and **** thought that his price was too high.  **** decided to go with a different plumber that was not known to us in order to save him money.  Later, this proved to be difficult for our installation process as issues arose with the plumbing / gas inspector.  The plumber **** used seemed to lack experience with these types of installations, and did not communicate at all with us.

**** called to inform us that the gas inspection had failed and placed the blame on us.  It was found by us calling the gas inspector, that the existing air inlet duct for the homeowner’s furnace was too close to the generator by only 4 inches.  I believe that our plumber would have extended the PVC pipe duct the 4 inches required to pass the inspection (a very simple job that would have solved the problem immediately).  The generator would not have to be turned and pointed toward his neighbor’s house as he stated; this is a false statement.  The generator would either have to be repositioned only slightly to obtain obtain the 4 inch clearance, or the PVC pipe would be extended just over 4 inches, to comply with plumbing/gas Code.  **** did not accept either option from us and continued to be difficult.

Since **** hired his own plumber, we feel that **** should have helped us to obtain the information for the plumbing/gas inspector in order for us to get in touch with the person who was on-site and failed the plumbing / gas installation.  We had a very difficult time getting in touch with the inspector who happened to be a part-time inspector with limited hours; **** was being uncooperative during this process.

To this day we have not been paid one cent for the installation of this system, which is roughly 80% complete.  **** has only paid for the generator package itself as the downpayment and go-ahead for the installation; we have not been paid at all for any of our installation labor or electrical materials.  This has put a strain on our business as we have already paid our technicians to perform the work and purchased stock stock from our suppliers.

We have offered a compromise which includes removal of the generator and related equipment including the electrical stock from his premises as long as he pays for our return trip to do so.  We feel it is unreasonable to ask any less of that, and we are willing to absorb the cost of installation labor and stock (conductors, conduit, circuit breakers, and the like) purchased up to this point.

He has refused all compromises or offers that we have made to this point and is asking for a complete refund as well as to have us return to remove everything that we installed including the generator, leaving us at a complete loss costing us thousands of dollars.  He threatened that if we didn’t do this he would report us to the BBB (which he has obviously done).

Still, **** refused our reasonable offers and wants a complete and total refund.  We feel that a refund is extremely unfair and unjust for an installation and contract that he approved and agreed to.  **** seems to be coming up with excuses and exaggerated or false statements (some of which I did not mention) to get rid of a generator system that, again, he agreed to have installed.

**** P. *******

Business Response: It seems that Mr. ****** attempted to attach a MS Word file, which I cannot open - the file seems to be corrupted or encrypted in some way.  I've tried multiple versions of MS Word and various other programs and I cannot seem to open it or convert it to a readable format.  I am not sure if this letter that Mr. ****** attached has any bearing on a response that I would care to post at this point.  If there is a way that his response could be posted otherwise that would seem to be best.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.