BBB Logo

Better Business Bureau ®
Start With Trust®
In Eastern Massachusetts, Maine, Rhode Island and Vermont
Are you the Owner of this Business? ×
BBB® Accredited Business Seal

Are You the Business Owner of H.O. Electric?

If yes, click here to login.

Are you...?
Download Download

BBB Accredited Business since

H.O. Electric

Phone: (617) 489-6324 Fax: (617) 489-6324 24 Leicester Rd, Belmont, MA 02478 View Additional Email Addresses http://www.hoelectric.com View Additional Web Addresses

Print

BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

H.O. Electric provides electrical and telecommunication contractor services to residential, commercial, and industrial clients.  The company employs master and journeyman electricians.  Technicians are on call 24 hours a day.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that H.O. Electric meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for H.O. Electric include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 7 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

7 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 5
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 7

Customer Reviews Summary Read customer reviews

7 Customer Reviews on H.O. Electric
Customer Experience Total Customer Reviews
Positive Experience 7
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 7

Additional Information

top
BBB file opened: November 10, 2004 Business started: 01/01/1990 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/el/
Phone Number: (617) 727-3072 or (617) 727-1627
Fax Number: (617) 727-1944
The license number is 13852.

Massachusetts Board of State Examiners of Electricians
1000 Washington Street, Boston MA 02118-2130
http://www.mass.gov/ocabr/licensee/dpl-boards/el/
Phone Number: (617) 727-3072 or (617) 727-1627
Fax Number: (617) 727-1944
The license number is 34114.

Type of Entity

Sole Proprietorship

Business Management
Mr. Howard Oven, Owner Customer Service, Complaints
Contact Information
Principal: Mr. Howard Oven, Owner
Principal: Customer Service, Complaints
Number of Employees

5

Business Category

ELECTRIC CONTRACTORS-RESIDENTIAL & COMMERCIAL ELECTRIC CONTRACTORS-RESIDENTIAL COMPUTER NETWORKS TELEPHONE COMMUNICATIONS SERVICES TELEPHONE CABLING SECURITY SYSTEMS CONSULTANTS Electrical Contractors and Other Wiring Installation Contractors (NAICS: 238210)

Products & Services

H.O. Electric sells the following brand(s): Airscape Fans, Casablanca Fans, Fantech, Generac Generators, Insteon Home Automation, ITE Siemens, Nitescaping, Tamarack Fans

H.O. Electric offers the following product(s): Briggs Stratton, Eaton, GE, Kohler

Refund and Exchange Policy
The business states that all of our services are backed with a full two-year warranty with the option of a lifetime warranty.
Service Area
H.O. Electric provides their services in BELMONT, MA.
Alternate Business Names
HO Electric
Industry Tips
27 Questions For Home Owners Computer Software - 5 Tips - Video Computers - Software and Services Finding a Reliable Home Security System - 5 Tips - Video Hiring an Electrician Hiring an Electrician - 5 Tips - Video Read Before You Sign Telephone Communication Services

Additional Locations

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
  • Problems with Products or Services
  • Delivery
  • Guarantee or Warranty

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

Discount CouponsX

Discount Coupons for H.O. Electric

H.O. Electric
24 Leicester Road
Belmont, MA 02478

Get $30 off any service call with H.O. Electric! Cannot be combined with any other offer.

Expires 12/12/2015
H.O. Electric 
24 Leicester Rd.
Belmont, MA 02478

617-489-6324

$25 off Any Service Call! Get $25 off any service call with H.O. Electric. Cannot be used in combination with any other offer. Not applicable toward dispatch fees

Expires: 6/18/2015
X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

X

Additional Email Addresses

  • - Communication/Mass Email
  • - Customer Service
  • - Sales
Find a LocationX

  Change Location
Show Only Accredited Locations


Complaint Detail(s)

5/27/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contacted HO Electric because it was determined that I needed an installation of a common wire for our Nest thermostat, which Nest determined via troubleshooting with myself and Nest. The sole reason I contacted HO rather than another provider is because HO was listed on the Nest website as a Certified Nest Technician that was close by. When I booked the appointment I made it clear I needed a "common wire installation" as this was already diagnosed. I was told there would be $59 service fee for the visit that would be waived if I service was performed, which seemed reasonable, I guess. When I looked outside before the appointment I noticed they were stopped in front of the house in a bus loading area, apparently waiting. I opened the door and they then asked if they could park in the driveway. Once inside I again explained that I needed a common wire installation for the Nest thermostat because it was diagnosed as not having enough power. Much to my surprise I was told that prior to any "diagnostic" that there was a "diagnostic fee" of $465. $465 just to look at the wiring. I thought this number seemed very high, but I assented since they were "Certified Technicians" from the Nest website, and I believed that part of that amount would go towards the installation of the wiring. I have worked with other electricians who have never charged me such a fee. Person A claimed this was a Level 2 Diagnostic and it should even be a Level 3 Diagnostic. I started to feel this was a bait and switch situation, but since they were certified and here, I felt pressure to give them a credit card and get the work done. Because they made it clear that they weren't going to even look at what needed to be done without upfront payment. A lot of time was spent by Person A explaining what needed to be looked at and done to Person B, who was clearly a trainee. When Person A was finished loo**** at the wiring, he said he was going to the truck to write up "my options." I thought this strange since there really were no options, just install the common wire. After a few minutes both A and B come back with a plain yellow lined sheet of paper with a written list of 4-5 "options." The first option was for over $2300, for services, contracts, warranties, yearly tune-ups, preferred hours of service, 24 hour service, for a package for heating, cooling and what else I'm not sure. This was clearly a bait and switch and a pressurized upsell (I simply wanted the wire installed, which was what I made the call for. I didn't call them and ask to be upsold.). There were a few other options all the way down to the last one, which I thought was listed as $375 to install the wire. He corrected that number to $575. So, in total, the charge to install the wire, on a thermostat that was already installed and wor**** fine throughout the winter, but needed the common wire for the cooling, was $1,045. Nest said they would reimburse me for the install of the common wire, and that amount should have been $200-400 roughly. When I got the total for $1045, I explained to Person A that I would need to contact Nest because this number was now 5 times what it should be. I contacted Nest and spoke with someone there who indicated they would not be able to pay for this amount. They said that in this case, they could reimburse me the "diagnostic fee", which I though was most considerate, though I would still not have a wor**** thermostat, and no common wire installation. The person at Nest even spoke with Person A who painsta****ly explained the obvious and there was no change in the numbers. It would still cost $1045, no change in any cost. I thought that was strange also, as Nest provides them a referral for work that HO might be more accommodating. I asked Person A and B to please put the wiring back on the thermostat and leave. The thermostat is not fixed. This company engages in unethical, pressured upselling and bait and switch when a simple job needs to be done, egregious pricing for a diagnostic that was already troubleshooted. Egregious pricing for work that wasn't done. And a pressured sell to pay for the "diagnostic fee" upfront before even loo**** at the problem. And this diagnosis? No surprises. I even told them there were other wires in the box that belonged to a no-longer-in-use thermostat in another area of the house. It wasn't diagnosed by them, I told them. To add insult to injury, I received an email from HO Electric, while Person A and B were still here, a newsletter about the benefits of fans (what a joke, we don't have any). So they also signed me up for their newsletter without my consent. And the yellow lined paper with the many "options"? It disappeared with them.

Desired Settlement: Refund of $465 for no installation rendered. This money will be put to an ethical electrician doing the install of the common wire. Apology. BBB and public awareness of HO's questionable business practices.

Business Response: -*** **** (the homeowner) was performing her own electrical work. She unsuccessfully tried to connect her Nest thermostat to 2 separate systems; heat and AC. As a result, she caused the AC to malfunction. -Her system is a complicated heat / ac system; a boiler in the basement with an AC air handler in the attic. This is some what uncommon in our area and more complicated than a simple consolidated system. -The Nest technician that the **** is referring to was not on the job site, but in California on the phone. As a result, Nest could not possibly diagnose the problem accurately with out being on the job site. This is not a "one size fits all" scenario. -Also, H.O. Electric does not rely on other peoples diagnostic whether they are in person or on the phone. As a result, options were offered to the homeowner. **** agreed to a $59 dispatch fee to come out to the home. Upon arrival, HO gave in writing an upfront price to diagnose her system. Homeowner agreed and the dispatch fee was waived. This is all explained on the phone prior to scheduling. It is also recorded per FCC rules and regulations for accuracy. -**** agreed in writing to a Level 2 diagnostic of $486. -The terms and conditions are clearly included in the Contract A 0833 (see attached). -She signed her name 4 times; Signing to authorize us to perform the diagnostic of $468, signing he credit card slip for payment, signing she was complete and satisfied upon completion. -Furthermore the technicians who were out on the job site were praised by the customer for being prompt and professional.  -How is this bait and switch if we gave you the exact price for 6 different options before going ahead with any work. We gave you the exact price of $59 to get the truck out the job site, we gave the exact price of $486 to diagnose what the issue at hand was, and we gave a exact prices for options to rectify the customers issue after tracing out their handy electrical work. Between each exact price for and exact task the customer was well aware that she could say "no" as we do not use pressure tactics when we present options.   -Please have *** call us direct to give her a credit toward any additional work as we were under the impression that she was completely satisfied from her signing in the contract and her positive attitude towards our staff.   

Consumer Response: Let me clarify what I mean by bait and switch. When I placed the call to schedule the appointment, the scheduler told me that, should I not accept service, I would be charged a service fee of $59. Understood. However, there was NO mention on this call that, once here inside my home, I would be asked to pay an upfront fee just to look at the job. Had that been mentioned, I would have asked how much and then politely declined. The bait is H.O. Electric will come out and do the job and if you don’t want them to, you’ll be charged $59. The switch is once inside my home there is an heretofore unmentioned upfront fee just to take a look at what needed to be done. This is a deceptive pricing practice.  Legitimate, honorable servicepersons usually show up, quickly examine the problem, provide a total of what the job will be and, if approved, get to work and complete the job. I have renovated homes and worked as a GC in this process, and never, I repeat, NEVER have I had a serviceperson demand a “diagnostic fee”, PAID UP FRONT, once inside my door just to tell me what needed to be done. Nest and myself already knew what needed to be done. This is a clear form of bait and switch and possible coercive extortion. It is an unfair and deceptive business practice at best. On what was being billed as “the hottest day of the year” (it was a high of 87 degrees), demanding upfront payment that, if not paid, work will not get done and the house will cook, this is a borderline shakedown. Further, legitimate companies do not leave the premises to write up “options” on a plain piece of yellow-lined paper with a pencil that start at over $2300. Now we are really in bait and switch territory. Of course the lowest cost was $375 to install the wire, in addition to the $465 they were already paid. Then Person A suddenly changed $375 to $575. Why? I remember saying to Person A when he said he was going to go and write up my “options” that there aren’t options, there is one option: install the common wire, the request of the service call. Period. No upsells, future services, just that job that they were asked here to my home to complete. More wasting of my time being sold something I did not ask for and the job is not getting done as the temperature rises. The bait is H.O. Electric will install the common wire for a reasonable, standard price. The switch is a surprise upfront diagnostic fee once inside my home to just look at the job without doing it, and unwelcome upsell options starting at over $2300. If you are so good about providing options and being so ethical, why did you not leave this paper with me? Some background: I had contacted Nest about our thermostat over the weekend and together we troubleshot that it wasn’t receiving enough power and that a common wire installation was needed. Nest kindly said they would take care of the cost of the common wire install. H.O. Electric was listed on Nest’s website as a Certified Nest Technician and was the closest to my home. That’s the only reason they were chosen. We have a house electrician in whose service we are most pleased. But since Nest was paying, I thought using one of their certified techs from their site would make it easier and the transaction more fluid.  So when I was then told that it would be $465, up front, just to look at the job, I was very skeptical. But since Nest said they would pay for the service, and this company was listed on their website as a Certified Nest Technician, I reluctantly went forward. I imagined that Nest had probably dealt with H.O. Electric before and I, as the temperature increased, was still trying to give the company the benefit of the doubt.   As Person A left to write up “options”, I started to become very worried about who I let into my home, but I tried not to show it. My plan was to see what the total would be when they returned with “options” to install the wire and if part of the diagnostic fee would cover that. As the diagnostic fee of $465 was even more than the approximate cost to install the wire, I felt it only right to contact Nest immediately with whatever the total was going to be, since it was clearly going to be much higher than assumed and make sure they would cover the cost as promised. Plus I also wanted Nest to know what kind of contractor we were dealing with, and at least have them on the phone while HO Electric was in my home. I wasn’t the only one getting the shakedown. As I told H.O. Electric that Nest was paying for the wire install, Nest was getting a shakedown, too. Of course, Nest wasn’t going to be extorted either and said they would not pay for the common wire installation. This was helpful to me, because I could tell Person A and B that since Nest would not pay this exorbitant amount, to please put everything back as it was, and that the job couldn’t go forward. If Person A and B believed I was fine and happy with their “service” (again, what service?), they were seeing me do everything I could to get them out of my house without incident. I spent many hours into the night trying to calm down after they left. The house was hot and I felt violated by their deceptive practices in my home.  Let me be clear: When the thermostat company, from whose website H.O. Electric was referred, declines paying their “certified technician” H.O. Electric because of egregious price gouging ($1,045 for a common wire installation), I am not alone in believing H.O. Electric is engaging in highly unscrupulous practices. Additionally, while the technicians were still here, not fixing my thermostat, I received an email from H.O. Electric about the benefits of fan placement and cooling. H.O. Electric, without my consent, put my name on their email list and started sending me their newsletter. This is a violation of the CAN-SPAM Act, as there was no affirmative consent (my email was harvested by the schedulers without my consent a few hours earlier) and there was no prior relation and no work was done or completed. And today, I received another email from them, as**** to rate their service. What service? The job wasn’t done. As I immediately unsubscribed through a link in the first email, this second email is problematic. Just further insult to injury. Finally, regarding the diagnostic. Our system works perfectly and was fine for many seasons with another thermostat. Our Nest thermostat was fine all through the colder months. It simply needed a common wire to provide adequate power to handle the cooling. The system is not complicated. A good electrician could look at the wiring at the boiler and the air intake and tell us in 10-15 minutes what was needed. Person A spent an inordinate amount of time, slowly tal**** to Person B about what to look for, what was needed. In short, Person A was training Person B, and I was paying for it. I refuse to accept H.O. Electric’s offer to contact them. H.O. Electric has proven itself to not be the caliber and quality of company I usually work with, and do not feel comfortable having them in my home ever again. I am see****: 1. The return of $468. This will go toward a legitimate electrician doing the job. 2. An apology, in writing. 3. The removal of all my information, including email and phone number, from any and all email lists, call lists, third party reseller lists, sales lists, customer lists immediately. 4. To list on Nest’s website referral page the $59 service fee and the upfront diagnostic fee, so other consumers will be aware of this most unusual practice and can make an informed decision before servicepersons are inside their dwelling. 5. H.O. Electric’s schedulers to tell consumers on the boo**** call that in addition to a $59 service fee if service is declined, there will also be a non-negotiable up-front “diagnostic fee” with stated low and high level dollar amounts based on H.O. Electric’s Level 1 through Level 3 (and possibly higher - I was asked to pay for a Level 2 Diagnostic Fee of $465) as this is a highly uncommon practice that most consumers, and their wallets, are not anticipating.  6. I am see**** $150 for my time and duress in having to speak with the thermostat company (one call alone was 43 minutes), to provide paperwork to them, to apprise them of this situation, and respond in detail to over eight emails and counting. All of this I wouldn’t have to do if H.O. Electric came out and quoted a fair rate for this installation and did the job ($1,045 is at least 3-5 times the going rate, and Nest was not going to pay that amount). Instead I am facing a week without cooling and it is requiring more of my time and money to schedule a conscientious professional to do the work.

Business Response: H.O. Electric has a consistent business policy; We do not perform free estimates or free diagnostic work. No services are free.   When a customer calls our call center at any time or date, our representatives who are available 24 hours a day, 7 days a week, indicate that we charge a $59 dispatch fee to drive a technician(s) out to a customers property at a scheduled time and date or same day service. This dispatch includes gasoline, trained technicians, and a truck stocked with parts to do almost any job without going to a supply warehouse. We also allow customers the ability to pay by credit card or financing. We inherit these fees as a company. We are up front about our policies in order to be transparent to our callers. We also record our calls per FCC rules for training purposes. As a result, our service is superior to our competition.   If a customer asks us to estimate a job like installing a light switch or a light, we give an up front price as we work by the job - not the hour. If a customer hires to install a switch or a light, we waive the dispatch fee. If a customer does not hire us to install a switch or a light, we charge the $59 dispatch fee and we are on our way to the next job. It is just that simple. All this is explained by our customer service representatives prior to scheduling. We do not schedule unless this is approved by the customer. It is also reiterated upon arrival to the customer's house if the customer schedules the appointment. Many of our competitive business associates run this way with the high cost of gas in our trucks and the expense of trained employees including 24 hour service.   ***, If a customer has a malfunction or a fault like in a heating or AC system like in your case, we offer the customer a diagnostic fee of different levels depending on how much diagnosis is needed. In the diagnosis, we take out tools in order to take your heating / AC system apart, diagnostic equipment like meters etc… and troubleshoot what is wrong in order to resolve a problem. This is unlike an estimate where tools or diagnostic equipment are not needed. If a problem can be repaired by connecting wiring or manipulating existing wiring, we include that service at no extra charge in order to rectify the situation. If faulty parts or additional wires are in need of replacement or installation, we come back to the table and present options to do that task. If a customer accepts a diagnosis fee as a task option, our dispatch fee is waived similar to any requested task. If a customer does not accept a diagnostic task fee, we charge the dispatch fee and we are once again on our way to the next job. Again, it is just that simple.   The Nest Company should not diagnose a heating / AC problem over the phone as in your case. They are in California and can only make assumptions what is happening in Massachusetts. They are clearly not diagnosing a situation. ***, when you go to the doctor, he or she always diagnoses for themselves before treating the patient. This is common place. Also, the doctor never takes another doctors assumptions with out diagnosing for themselves. They certainly never diagnose over the phone. If The Nest Co. mislead you, that is not OK. In regards to how long it took us to diagnose the issue at hand or how many technicians were dispatched out to your house, we find that irrelevant. If anything, us taking the time to meticulously go through your system to make sure that everything was functioning properly is to your benefit. You had already agreed to a Level 2 diagnoses, the beauty of this being the price never changes whether it takes us 1 hour or 4 hours to make sure we know what is making your system not functioning at an optimal level. Upon our diagnoses we not only discovered that the Nest was improperly wired but that your air handler need cleaning, and the boiler needed a cleaning and tune up as well. We wrote these options down because it is important for the home owner to know what needs to be done for safety purposes; whether that day or shortly in the future. We give the customer the choice of how much or little work they would like us to do that day and never pressure them into an option.    We do not always have internet service or computers at customers houses. As a result, our technicians write down options on paper in order to present them orally to a customer. We try to include at least 6 options in order to give a customer freedom of choice as to what they want us to do. As a result, we never force ourselves or our opinions on any customer. ***, In regards to any e-mails received by you, just unsubscribe on the e mail below. You won't get another one. Pretty simple. In regards to your bullet #6, you are seeking money for your time. Yet, you think H.O. Electric should donate our time for free. This is clearly unrealistic and hypocritical. ***, in short, we do not have deceptive business tactics and do not try to up sell as you insinuate.

Consumer Response: On the contrary, I have great respect for my time and yours. I had a most reasonable expectation that, upon scheduling service with you it would be completed when you were here. That was not the case. It is now requiring more of my time to get the work scheduled and complete and be on-site for this work. While you were here, with Nest on the phone, you could have made a price adjustment to complete the work, or used the diagnostic fee payment toward actually working and doing the job. You chose not to do that. Unfortunately it took a BBB complaint for you to even offer that. And that took time for me to do. So you have proven to have no respect for my time. When someone comes to my house to provide a service, there is no charge to simply look at the problem. If this is your modus, you should tell people this when they are booking the call. I wonder why you don't? I'm glad you record your appointment calls; listen to them and see what you choose to leave out. By not being forthright the consumer is stuck with paying an exorbitant fee to just look at the job, or $59 to get rid of you.  The job was completed by a reputable company. I was not charged a "diagnostic fee" before this work was done. It took 45 mins to an hour to complete. And the cost? It was $175.  Let me remind you you were charging me $575 for this job. That's four hundred dollars more! Eight hundred and seventy dollars more in total! After your "diagnostic", how could you be so incredibly off in pricing? You engage in deceptive business practices and price gouging. I am still seeking: 1. The return of $468. This will go toward paying the legitimate electrician who did the job. 2. An apology, in writing. 3. The removal of all my information, including email and phone number, from any and all email lists, call lists, third party reseller lists, sales lists, customer lists immediately. 4. To list on Nest’s website referral page the $59 service fee and the upfront diagnostic fee, so other consumers will be aware of this most unusual practice and can make an informed decision before servicepersons are inside their dwelling. 5. H.O. Electric’s schedulers to tell consumers on the booking call that in addition to a $59 service fee if service is declined, there will also be a non-negotiable up-front “diagnostic fee” with stated low and high level dollar amounts based on H.O. Electric’s Level 1 through Level 3 (and possibly higher - I was asked to pay for a Level 2 Diagnostic Fee of $465) as this is a highly uncommon practice that most consumers, and their wallets, are not anticipating.  6. I am seeking $150 for my time and duress in having to speak with the thermostat company (one call alone was 43 minutes), to provide paperwork to them, to apprise them of this situation, and respond in detail to over ten emails and counting. All of this I wouldn’t have to do if H.O. Electric came out and quoted a fair rate for this installation and did the job ($1,045 is SIX times the going rate, and Nest was not going to pay that amount). Instead I went a week without cooling and it required more of my time to schedule a conscientious professional to do the work, who completed this for a total of $175.

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

4/29/2014 Problems with Product/Service | Read Complaint Details
X

Additional Notes

Complaint: I contacted H.O. Electric to install a resistor I received from **** as resolution for the above referenced Case Number. The reason I contacted HO rather than some other service provider is because they were listed on the **** website as the closest certified technician. When I arranged the appointment, I made it very clear that I needed someone to install a resistor that **** sent me for my furnace. When HO's two technicians arrived at my house and met with my wife, they tried to upsell her on a $465 furnace tune-up. My wife explained that the heating system worked perfectly well, and the only reason we had contacted HO was to install the part sent by **** (this service call was pursuant to the instructions of the **** specialist who assisted me). My wife declined the tune-up and asked that the technicians simply perform the installation that had been requested and agreed to by HO when the service call was scheduled. The technicians refused to perform the installation and were rude to my wife (basically suggesting that, as woman, she had no idea what she was talking about and was not in a position to make decisions). The HO technicians’ lack of professionalism was sufficiently reprehensible, but to send me a bill for refusing to perform the simple service they were called for (installing the **** supplied part) because we declined to engage them to perform an unnecessary $465 tune-up is at best a an unethical and deceptive business practice. Now they have sent my "account" to collections for the $59 bill. This company is ridiculous.

Desired Settlement: Apology. Recession of $59 bill for no services rendered. Public awareness of HO's questionable business practices.

Business Response: Dear Attorney ******; You are correct in that you arranged an appointment with us. However, you failed to be there for your appointment. Instead, your wife sat in for you. She clearly did not want to be in the position you gave her. She indicated that she was not the decision maker for your house. In fact, she complained about all the other people that have worked on your property and acted annoyed with us as well. She also complained about the heating in your sun room which had nothing to do with your **** or us. Councilor *****, You have an unusual heating system; one that is not typically found in a normal house. From my perspective, you have a potentially illegal house located on the same property of your main house. The workmanship including the heating system appears to be shoddy at best. The furnace is stuffed into a small closet that does not have make up air per law. To inspect your system, tools are required as the heating system is stuffed into a closet and is not readily accessible. We cannot ethically charge you to install a resistor that **** sent to you for your furnace if we don't think it will fix your particular problem. Also, H.O. is required by law to file a permit for even the smallest job. H.O. Electric never tried to up sell a furnace "tune-up" either. First of all, we contacted you at work by phone upon arrival. We indicated that we would call you back once we had been situated with your system. You agreed to that. Then, your wife called you back approx. 15 times but you would not answer your phone despite the fact that you agreed to accept the calls for decision making purposes shortly before. We suggested to your wife a level 2 diagnosis to open up your furnace from the closet area and figure out why your having a **** thermostat compatibility issue. This price would have also included getting the system running with the **** even if we had to install additional relays and power supply. She said; "my husband wants it done and he won't answer, go ahead and do it". We said that we felt uncomfortable doing anything that someone did not want us to do and helped her to reason, maybe hold off on the work. She demanded us to just put in the resistor given by ****. She said: "If it doesn't work, my husband is a lawyer. He will sue ****". We said that we did not want to get involved with any potential law suit. She then got frustrated with the fact that she still could not reach her husband even though he told her to, that she became rude, kicked us out of her home and said she would not pay us the agreed dispatch fee. Councilor ******, H.O. Electric dispatched 2 technicians (next day service) to your house who gave premium service. They were at your house for over an hour, half of which was trying to call you on the phone. I don't think $59 is unreasonable for this level of service especially when you agreed to it prior to scheduling. Further, H.O. Electric does not "engage in unethical and deceptive business practice". We take your threats very seriously and ask you to reconsider now that you have all the facts. Sincerely, ****** **** H.O. Electric IN: 2014-01-23 08:54 am LIS Do you have an electrical, plumbing, heating, or cooling issue?: HEATING Calls re: **** THERMOSTATS should be scheduled with HVAC (NOT electrical). If scheduling MULTIPLE SERVICE TYPES, reference *** * for instruction! What kind of problem are you having or what type of service do you need?: HE NEEDS A RESISTOR INSTALLED FOR A **** THERMOSTAT. Are you a previous customer?: NO Are you a Value Plan Member?: How did you hear about H.O. Services: **** WEBSITE If Yellow Pages, What Page?: If Internet, which search engine did you use?: What is your Name: ***** ****** Address: ** ******** AVENUE City: ****** State: MA Zip Code: ***** In case something comes up, what is the best email address for you?: ******@GMAIL.COM Phone #: (***)******** Alternate #: (***)******** Caller ID: (***) ******** Thank you Mr/Mrs___. Let me share with you what to expect during your service visit. I'll be sending out a fully trained professional in a truck stocked with thousands of parts. We call it our Warehouse on Wheels, which means that most repairs can be done right then while we're there. When our technician arrives he'll do a thorough evaluation of the issue, as well as your system. He'll determine what caused the problem & what is needed to make a safe repair. Then he'll give you, in writing, a Straight Forward Price before the work is started, as we work by the job not by the hour. At that time, you can decide if you would like to proceed with the repair. In order to get our technician out to you we do have a dispatch fee of only $59 (M-F 8a-4p), but we will waive the fee if you agree to have the work done when we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150; M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hour service). We schedule in 2 hour windows. What day would be best for you? Is caller questioning or not wanting to book due to the fee?: NO IF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure your ER service. You may pay by another method, but we will charge the dispatch fee to the card if you cancel the service after we have dispatched our technician. Card #: Exp date: 3 digit CSV (security code on back of card)?: ALT S to Open Schedule If caller requests a tech there at 730a, we can accommodate that. Just book the 8a appt & note in Comments that tech should be there at 730a. In Scheduler: use the appropriate Provider for the type of service requested (ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). Appt day?: THURSDAY Appt Date?: 1/23/2014 Appt Time?: 2PM-4PM I'll need to indicate to your service technician how you will be paying for the service call. How will you be paying?: VISA Thank you for calling H.O. Services. Your appt time is ___ (use callers name). Comments/Notes: DONE/GUY HIT RETURN TO GO BACK TO FORM >>>>>>>>>> END OF FORM <<<<<<<<<<

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

Since H.O.'s comments were directed primarily toward me, I will respond in place of my husband.   To start, it's unfair to make a judgment that I sat in for my husband and didn't want to be in the position he gave me.  We are partners and make decisions together.  I never said I wasn't a decision maker.  I needed input from my husband since the scope of what you were pressuring me to commit to was not in the scope of what my husband contacted you to preform. I take offense that you say I complained about all the other people that have worked at our property.  I indicated that my husband likes to do things himself and that some work done in the house by the prior owner wasn't the best.  As far as acting annoyed with you, that wasn't until you declared not once, but twice that "we're out of here". But I'll get to that later.   I mentioned our family room was not heating up sufficiently and while you were here maybe you could look and get back to me with a recommendation and quote to fix it. You didn't spend more than 5 minutes looking at our furnace.  Regarding our poolhouse, it isn't illegal. Per our assessment, we have a multi-house property. Not sure what your motives were for stating that. Regarding the poolhouse thermastat, your recommendation was to complete a full diagnostic on our furnace for $465.  We were told by **** that all we needed was to have a resistor installed on our furnace to make the **** thermastat function properly.  You gave me a song and dance about how we wouldn't be happy with your work if in the end it didn't solve our problem.  I indicated that **** said this was what we needed and that H.O. was at the top of their list of vendors to use.  Again, you talked about **** being a young company and the reps we talk to are young and don't fully understand how these heating systems work in this area.    So, yes I did try to contact my husband several times.  Why? because this recommendation was completely out of the scope of what was expected.  Ultimately, I did tell you to just install the part that **** sent and said we needed, as that was my husbands expectation of what service you would preform.  I never demanded you to do so.  You inquired what if it doesn't work. You didn't want us to be unhappy with your work.  I explained that if H.O. installs the part supplied by **** and it doesn't resolve the issue, we would deal directly with ****, since that's the part they said we needed to make the thermastat work. Not happy with that answer, you asked how we were going to do that. I said that my husband is an attorney and would deal directly with ****.   I didn't realize saying the word attorney would cause such a problem.  The older gentleman, I believe the owner of H.O., immediately said "We're out of here". I took offense saying because I said my husband is an attorney and would deal with **** (not H.O.) you want to leave and not preform the service you were called to preform. The younger gentelman tried to talk and work with me, however, the older man again said "We're out of here".  I said if you're out of here and refuse to install the part, don't charge me for a service visit and I told them to leave.  I was extremely offended and found their behavior to be unprofessional and simply unacceptable.   Lastly, you were never at my house for over an hour.  You arrived at approximatley 11:25 am and left at 11:57. That's 32 minutes. Not that it matters. Even if you were here for more than an hour your behavior would still be unacceptable.

Business Response: Please send us a copy of a paid Invoice on a proper letter head from another licensed electrical contractor company stating that by installing the "mere" resistor your heating system **** thermostat problem was rectified. Please also send a copy of the electrical permit filed by this contractor as mandated by the Comm. of Mass. for even the smallest amount of electrical work.  Upon receiving, we can fairly examine your situation further.

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

When I arranged to have the resistor installed, we were not advised at that time or at the time you visited the site that an electrical permit would be required for any of the work.  It seems a bit disingenuous to start introducing new concepts/excuses at that this stage of the dispute.  Upon receipt of the following, we can hopefully resolve this matter: 1) Formal apology for the inconvenience and undue aggravation your business practices have caused my family; 2) Rescission of the unfounded $59 invoice that you have irrationally pursued and sent to a third-party collection agency in an effort to tarnish my credit; and 3) Restitution for all costs and out-of-pocket expenses incurred to resolve this matter including correcting any false information logged with the credit reporting agencies.  

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

2/5/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: On Saturday morning, Jan 4, 2014 my heating system was down. I called H.O. Services for emergency heating service call. Lady who picked up the phone did not have the schedule of emergency calls. She told me the emergency call will cost me $300 in addition to the cost of a repair. She told me that if I want to get on emergency service schedule, I have to give her my credit card number. My response was that I am not comfortable giving my credit card number before I know when service technician will come to my house. She said that an emergency plumber technician will call me to schedule my service call, as soon as she contacts him. I gave my credit card number with understanding that I will be charged an extra $300 once the service is rendered. Over one hour passed by and plumber did not call. Our house was cold (40-47 deg in most rooms) and we had a 93 year old woman and two children staying in our house. While waiting a call, I turned electric master switch on the furnace few times on and off to initiate control board power-on reset. That action started the furnace to operate. As soon as I was assured that my heating system was working again, I went upstairs to call the plumber to cancel emergency call. Before I was able to make a call plumber called me to schedule his visit. I told him that I am cancelling the service. His response was that, my credit card will be charged regardless. I tried to refer to my earlier conversation with the lady who answered my call, the emergency technician said that he will have the H.O. Services’ owner call me. A few minutes later, H.O. Services’ owner called. I tried to resolve the issue with him. In his angry voice he offered me only one out of two choices: to cancel the call and pay $300 or proceed with emergency call. When I questioned his cancellation policy, he yelled at me and become rude. I canceled my credit card to prevent the unjustified charge. Angry owner called me again and threatened me with a court process and told me that he will put a lien on my house. He insisted that their policy was communicated to me over the phone and that he has a recording of my conversations, even though I was never informed that my conversation was being recorded. I received invoice from H.O. Electric on $300 with “10% will be assessed on all unpaid balances after 90 days”.

Desired Settlement: I would like H.O. Electric to cancel their invoice ****** from 1/4/2014 on $300

Business Response: Emergency Dispatch Fee No Heat (Customer Cancelled
Appointment After Dispatch)

Blizzard conditions. Public asked to stay indoors (see attached). *****************************************************************************

Customer informed of cancellation policy upon scheduling.

 

Customer was notified of our policy; see below: "IF
CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure your

ER service. You may pay by another method, but we will charge the dispatch fee

to the card if you cancel the service after we have dispatched our technician.









IN:  ********** ***** ** ***

Do you have an electrical, plumbing, heating, or cooling issue?: HEATING

  If scheduling MULTIPLE SERVICE TYPES, reference M/C 7 for instruction!

What kind of problem are you having or what type of service do you need?:

HE DOES NOT HAVE HEAT. IT STARTS RUNNING AND
THEN SHUTS OFF AGAIN.





                  
Are you a previous customer?: NO

                  
Are you a Value Plan Member?:

           How did you hear
about H.O. Services: INTERNET SEARCH

                   
If Yellow Pages, What Page?: N/A

  If Internet, which search engine did you use?: UNKNOWN



 What is your Name: ***** *******

           Address: *** ************* ***               ***** *********                      ****** ** *** ***** *****

 In case something comes up, what is the best email address for you?:

 ***************

 Phone #: (************   ********* ** ****           ****** *** ***** ********

Thank you Mr/Mrs___. Let me share with you what to expect during your service

visit. I'll be sending out a fully trained professional in a truck stocked

with thousands of parts. We call it our Warehouse on Wheels, which means that

most repairs can be done right then while we're there.

When our technician arrives he'll do a thorough evaluation of the issue, as

well as your system. He'll determine what caused the problem & what is
needed

to make a safe repair. Then he'll give you, in writing, a Straight Forward

Price before the work is started, as we work by the job not by the hour. At

that time, you can decide if you would like to proceed with the repair.

In order to get our technician out to you we do have a dispatch fee of only $59

(M-F 8a-4p), but we will waive the fee if you agree to have the work done when

we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150;

M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hour

service). We schedule in 2 hour windows. What day would be best for you?



Is caller questioning or not wanting to book due to the fee?: NO



IF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure your

ER service. You may pay by another method, but we will charge the dispatch fee

to the card if you cancel the service after we have dispatched our technician.

    Card #:
***************                *** ***** *******

       * ***** *** ********* **** ** **** ** ******* ***



                            
ALT S to Open Schedule

If caller requests a tech there at 730a, we can accommodate that. Just book the

         8a appt & note in Comments
that tech should be there at 730a.



  In Scheduler: use the appropriate Provider for the type of service
requested

               
(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE).

  Appt day?: SATURDAY       Appt Date?: 1/04/2013     Appt
Time?: SEE COMMENTS



I'll need to indicate to your service technician how you will

be paying for the service call. How will you be
paying?:      CHECK



Thank you for calling H.O. Services. Your appt time is ___ (use callers name).

Comments/Notes:

LCM/GUY CELL



                   
HIT RETURN TO GO BACK TO FORM

Consumer Response:

 

I was never told for dispatch fee. Lady told me for additional $300 charge for emergency call - it was Saturday.

Emergency call was cancelled before it was scheduled. Any dispatch did not happened. Service was cancelled at the time when technician called to schedule his coming. Nobody from H.O. Services showed up at my house, simply because service was never scheduled.

 

 

 

Business Response: H.O. Electric calls are handled by an unbiased third party. They are recorded per FCC rules. Previously attached is the actual phone call. Saturday calls are considered emergency calls for us. Our technician was dispatched that day from his house before the cancellation took place. As a result, the fee applies as agreed to prior to submitting credit card info.

Consumer Response:

A service was cancelled before it was scheduled. I did agree to pay an emergency fee, not a "dispatch" fee. I could not accept the charge for a “dispatch" to not scheduled job.

 

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

8/20/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Invoice #****** I called HO Electric to install my dryer. They told me they will charge a $59 fee for a pricing visit and if I hire them the $59 will be deducted from my working bill. Although this sounds weird, I was eager to get my dryer setup and agreed. Two HO guys arrive. After 5 minutes of looking around, one guy told me there are four options, ranging from about $500 to about $2000. He wrote the "options" using a pen on a piece of paper. I asked for an explanation for itemized pricing and a formal pricing for record. They said they forgot to bring the pricing book but there was a book they could bring to me in the next visit. I said I need to think about the options and will call them, gave them the $59, and sent them away. I thought about the options and decided with the cheapest option (about $500). Then I scheduled another appointment with the company on 08/06. I told the lady who scheduled for me over the phone that I would like to take the option of about $500 but she said she had no idea who went to my house for the initial visit and there was no record for the "options." On the day of my appointment, two different guys arrived. I told them I wanted to have the $500 option form the first visit but they went to do another "pricing." After 5 minutes, one guy told me about several options, ranging form $770 to about $1450. This time, it is not even on paper, but the guy told me the numbers. I was surprised that the pricing was so much higher than from the first visit. They replied that they had no idea about the first pricing. Then I confirmed with the guy the price of the cheapest option, and this time he said it was $870. I was stunned and asked why the price increased in one minute. I was young and healthy and I was very sure I heard right. The guy insisted that he had always said it was $870 and showed me the number from his cell phone. The price was already beyond what I can imagine for installing a dryer (which costs about $600), but I wanted to get the work done. And the other guy insisted that it is a fair price for a licensed electrician. But before I signed the contract I was so upset about the ever-increasing price. I kept asking about why the pricing changed so much between the two visits and asked whether he has a pricing book. The guy then said "we didn't need to do this" and I agreed. The he said: "I have a pricing book but I will not show you." I sent them away. Later that day, I received a collect call and the next day I received a bill of $59 for declining the work (the bill was sent to my husband at my home address). I talked to several other licensed electrician and one installed for me for $275. After that I went Yelp and there are whole bunch of complains about HO Electric overcharging customers. I hope I had checked Yelp before I called HO. I think HO Electric is doing their business in an unethical way. 1. They have never shown me a formal pricing book and I have never received formally pricing for the project. They didn't keep pricing records. And the pricing changed considerably from the first visit to the second visit, and in the second visit from before and after one minute. These practices make me feel the prices are set quite randomly and they have no integrity in running business. 2. The pricing is obviously not a fair price, because another licensed electrician did a job at a much lower price. 3. The $59 that I paid them in their first visit is a cheat. I was counting on the $59 fee to be deducted from the working bill, but nobody mentioned it at all over my conversation with the scheduling lady or during the second visit. On my receipt, it says the $59 is the "service club membership" fee. But I received no document about the club membership and nobody talked about it after I have paid it. My perception is that the charge is just fraudulent. And no other electrician I talked to charged for it. And HO did nothing in the visit, except telling me the "pricing options." 3. The second bill of $59 is also not justified. I was hesitant while signing the contract and kept asking about the pricing because they pricing made me concern a lot. And it was the HO electrician who was unhappy about me asking and said "we do not need to do this." So, technically, I didn't decline service, but HO declined to serve me. Moreover, I was calling them to do the $500 work but not the $900 work. If they gave the same price as from the first visit, I would have agreed the work. I have serious concerns about the way that HO electric conducts its business and cheat its customers. On Yelp, I found many consumers had very similar experiences as mine, and I hope something can be done with HO's business fradulence.

Desired Settlement: I would like HO electric to cancel the $59 bill (Invoice #** ****). I would also like HO to refund me on my first payment of $59 during their first visit.

Business Response: As the technician that was out BOTH times to Mrs. ***'s home I can see just how false the accusations and facts are in this review. Upon our first visit we went out to: hook up a brand new circuit to a dryer, and install GFCI outlets near the panel. We gave her options ranging from $540-$1480. The top option included a whole house surge protector and lightning arrestor to protect all electronics in the home(including the new laundry dryer) and the bottom option to do a Level 1 diagnostic ($286) to see if an existing 1920's BX 10 wire was in any sort of condition to continue to use and to install a 30 amp breaker and new laundry outlet ($254). There was every option in between (we do as little or as much work as the customer wants). Mrs. *** was clearly explained over the phone (see IntelliForms attached) and in person that we are a company that give a price that included all material, time and permits in order to complete, however she declined all work because she questioned how we came up with pricing. Despite our many attempts to be transparent and upfront with Mrs. ***, I'm sure Mrs.*** was expecting a Time and Material company upon scheduling. These type of companies show you there stock list and then charges buy the hour while they sit down in your basement playing Words With Friends and counting the time turn to dollars. Mrs. *** was informed many times that we are an upfront pricing company (see IntelliForms attached). We as a company give an upfront price and whether the job take 1 hour or 1 day the price does not change. We she argued her point and said she did not want the work done. We said that is fine and took the $59 dispatch fee that she agreed to over the phone (company policy to have a licensed tech out) and left. Two months later we received another call from Mrs. *** stating she wanted to have the work done. I personally went out with another technician and went over the options again stating that if she wanted anew line run with a dedicated 30 amp breaker and new dryer outlet it would be$870. She first tried to accuse us of saying it was $770 which was false and then told us she wanted to do the $540 option. I asked Mrs. *** to show us a copy of her estimate sheet that we gave her previously so that we could compare it with the previous estimate sheet that we had but she could not produce it. I explained that the first step of this option was a $286 diagnostic to figure out if the random wire dangling from her ceiling was fit and legal to use. If we did our tests and found it wasn't we would be back at square one. I explained it was best to run a new line, but we would do as much or as little as she wanted. She then argued that the $540 was the price to run a whole brand new line eventually agreeing to the $870. I wrote up the contract and when I asked for a signature to work in her home she said "its just too expensive, is there anything you can do to lower the price?". I asked her if she was in the military or a teacher whereas we have a 10% educational discount, and she said she is a teacher. I asked for identification or some proof to take a picture and send to the office to approve the discount and she said "I don't know where it is". It was clear she was not telling the truth (again). She continued to complain to the extent where I told her that if she did not want to have the work done we would leave and just collect the dispatch. I explained that she was probably looking for a handyman price,someone who does not pull a permit and does the job illegally. Mrs. ***'s review clearly states that she had the work performed by a"licensed" electrician. Please submit a copy of the other electricians Invoice so that we can compare apples to apples. If we were able to utilize the existing antiquated wiring, we would be happy to pass those savings on to the customer, but we are fully licensed and insured and value our dedication to quality. -- ******  BuildingPros.com Hi Mr. ****** ****, Master, Lic, A, The phone call you received at 14:04 PM EDT was from a person who found you on BuildingPros.com Caller: ###-###-#### **** *** Called you on ###-###-#### Date: June 3, 2013 at 14:04 PM EDT Length of call: 00:04:25 Log in to view my call history. Get months free and more clients - invite other professionals to join us. Host: ************ ID: ******* © 2013 BuildingPros.com | Email Preferences IN:  2013-06-03 01:59 pm CHAI'll be happy to answer any questions you might have. Would you bear with me while I gather some information so I can give you the proper price as well as the current availability of a technician in your area?Do you have an electrical, plumbing, heating, or cooling issue?: ELECTRICAL What kind of problem are you having or what type of service do you need?:NEEDS TO HAVE HAVE A LINE HOOKED UP FOR A DRYER, INSTALL OUTLETS AND REMOVE WIRING IN THE BASEMENT.                  Are you a previous customer?: NO           How did you hear about H.O. Services: INTERNET                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: GOOGLE What is your Name: **** ***           Address: ** ******* RD             City: *******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?: *********************** Phone #: ###-###-####   Alt Phone #:NONE            CallerID: ###-###-#### Thank you for that information Mr/Mrs___. Let me share with you what to expect during your service visit. Because your time is valuable, I'll be sending out a fully trained professional to your home in a truck stocked with thousands of parts. I like to call it our "Warehouse on Wheels", which means that most repairs can be done right then while we're at your home/business. This saves you a lot of time, money and frustration.When our technician arrives he will do a thorough evaluation of your installation/problem, as well as your system. He will also determine exactly what caused your problem or what is needed to make a safe installation. Then he'll give you, in writing, a "Straight Forward Price" before the work is started, as we work by the job not by the hour. At that time, you can decideif you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work donewhen we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-10 pis $100; M-F 10p-8a, W/Ends, & Holidays is $200 - fee never waived for after-hour service). We schedule in 2 hour windows. What day would be best forIs caller questioning or not wanting to book due to the fee?: YES                            ALT S to Open Schedule If caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Comments that tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of service requested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Appt day?:               Appt Date?:              Appt Time?:I'll need to indicate to your service technician how you will be paying for the service call. How will you be paying?:      NOT SURE Are you a Value Plan Member?:VALUE PLAN is a home warranty that can save you 5-15% on FUTURE svc calls. Be sure and ask our technician how you can save money by being a Value PlanMember.Thank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:PLEASE CALL TO DISCUSS FITTING HIM IN FOR SERVICE TODAY, MON 6/3    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-10p is $100; M-F 10p-8a, W/Ends, & Holidaysis $200 -    fee never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message.Checked by AVG - www.avg.comVersion: 2012.0.2242 / Virus Database: 3184/5883 - Release Date:06/04/13IN:  2013-07-27 09:49 am LIH  Do you have an electrical, plumbing, heating, or cooling issue?: ELECTRICALWhat kind of problem are you having or what type of service do you need?:SHE HAD AN INSPECTION RECENTLY BY YOUR COMPANY ANDWOULD LIKE TO HAVE THE WORKDONE. SHE WOULD ALSO LIKE TO KNOW IF THE SAME TECHNICIANS WILL BE COMING OUT TODO THE WORK, SHE DOES NOT REMEMBER THEIRNAMES.                  Are you a previous customer?: YES                  Are you a Value Plan Member?: NO           How did you hearabout H.O. Services: PREVIOUS CUSTOMER                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: What is your Name: **** ***           Address: ** ******* RD             City: *******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?: ***********************Phone #: ###-###-####   Alt Phone #: ###-###-####  Caller ID: ###-###-####Thank you Mr/Mrs___. Let me share with you what to expect during your servicevisit. I'll be sending out a fully trained professional in a truck stockedwith thousands of parts. We call it our Warehouse on Wheels, which means thatmost repairs can be done right then while we're there.When our technician arrives he'll do a thorough evaluation of the issue, aswell as your system. He'll determine what caused the problem & what isneededto make a safe repair. Then he'll give you, in writing, a Straight ForwardPrice before the work is started, as we work by the job not by the hour. Atthat time, you can decide if you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only $59(M-F 8a-4p), but we will waive the fee if you agree to have the work done whenwe come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150;M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hourservice). We schedule in 2 hour windows. What day would be best for you?Is caller questioning or not wanting to book due to the fee?: NOIF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure yourER service. You may pay by another method, but we will charge the dispatch feeto the card if you cancel the service after we have dispatched our technician.Card#:                               Exp Date:                            ALT S to Open ScheduleIf caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Commentsthat tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of servicerequested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Appt day?: TUESDAY        Appt Date?:8/6           Appt Time?: 10AM-12PMI'll need to indicate to your service technician how you willbe paying for the service call. How will you bepaying?:      CHECKThank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-8p is $150; M-F 8p-8a, W/Ends, & Holidaysis $300 - fee    never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message.Checked by AVG - www.avg.comVersion: 2012.0.2242 / Virus Database: 3209/6028 - Release Date:07/28/13IN:  2013-08-06 11:15 am DAWDo you have an electrical, plumbing, heating, or cooling issue?: ELECTRICALWhat kind of problem are you having or what type of service do you need?:CALLED TO CONFIRM THAT YOU WILL BE THERE THIS MORNING, 8/6. SHE THOUGHT HER APPT WAS AT 10A. PLEASE CALL.                  Are you a previous customer?:                  Are you a Value Plan Member?:           How did you hear about H.O. Services:                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: What is your Name: **** **           Address: ** ****** RD             City:*******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?:Phone #: ###-###-####   Alt Phone#:                Caller ID: ###-###-#### Thank you Mr/Mrs___. Let me share with you what to expect during your service visit. I'll be sending out a fully trained professional in a truck stocked with thousands of parts. We call it our Warehouse on Wheels, which means that most repairs can be done right then while we're there.When our technician arrives he'll do a thorough evaluation of the issue, as well as your system. He'll determine what caused the problem & what is needed to make a safe repair. Then he'll give you, in writing, a Straight Forward Price before the work is started, as we work by the job not by the hour. Atthat time, you can decide if you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only $59(M-F 8a-4p), but we will waive the fee if you agree to have the work done whenwe come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150;M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hour service). We schedule in 2 hour windows. What day would be best for you?Is caller questioning or not wanting to book due to the fee?:IF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure your ER service. You may pay by another method, but we will charge the dispatch fee to the card if you cancel the service after we have dispatched our technician.Card#:                               Exp Date:                            ALT S to Open Schedule If caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Comments that tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of service requested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Appt day?:               Appt Date?:              Appt Time?:I'll need to indicate to your service technician how you will be paying for the service call. How will you be paying?:Thank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:DONE/**Y    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-8p is $150; M-F 8p-8a, W/Ends, & Holidaysis $300 - fee    never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message.Checked by AVG - www.avg.comVersion: 2012.0.2242 / Virus Database: 3209/6056 - Release Date: 08/06/13??^? BuildingPros.com Hi Mr. ****** ****, Master, Lic, A, The phone call you received at 14:04 PM EDT was from a person who found you on BuildingPros.com Caller: ###-###-#### **** *** Called you on ###-###-#### Date: June 3, 2013 at 14:04 PM EDT Length of call: 00:04:25 Log in to view my call history. Get months free and more clients - invite other professionals to join us. Host: ************ ID: ******* © 2013 BuildingPros.com | Email Preferences IN:  2013-06-03 01:59 pm CHAI'll be happy to answer any questions you might have. Would you bear with mewhile I gather some information so I can give you the proper price as well asthe current availability of a technician in your area?Do you have an electrical, plumbing, heating, or cooling issue?: ELECTRICALWhat kind of problem are you having or what type of service do you need?:NEEDS TO HAVE HAVE A LINE HOOKED UP FOR ADRYER, INSTALL OUTLETS AND REMOVEWIRING IN THE BASEMENT.                  Are you a previous customer?: NO           How did you hearabout H.O. Services: INTERNET                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: GOOGLE What is your Name: **** ***           Address: ** ******* RD             City:*******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?: ***********************Phone #: ###-###-####   Alt Phone #:NONE            CallerID: ###-###-####Thank you for that information Mr/Mrs___. Let me share with you what to expectduring your service visit. Because your time is valuable, I'll be sending outa fully trained professional to your home in a truck stocked with thousands ofparts. I like to call it our "Warehouse on Wheels", which means thatmostrepairs can be done right then while we're at your home/business. This savesyou a lot of time, money and frustration.When our technician arrives he will do a thorough evaluation of yourinstallation/problem, as well as your system. He will also determine exactlywhat caused your problem or what is needed to make a safe installation. Thenhe'll give you, in writing, a "Straight Forward Price" before thework isstarted, as we work by the job not by the hour. At that time, you can decideif you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work donewhen we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-10pis $100; M-F 10p-8a, W/Ends, & Holidays is $200 - fee never waived forafter-hour service). We schedule in 2 hour windows. What day would be best forIs caller questioning or not wanting to book due to the fee?: YES                            ALT S to Open ScheduleIf caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Commentsthat tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of service requested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Apptday?:               ApptDate?:              Appt Time?:I'll need to indicate to your service technician how you willbe paying for the service call. How will you bepaying?:      NOT SUREAre you a Value Plan Member?:VALUE PLAN is a home warranty that can saveyou 5-15% on FUTURE svc calls. Besure and ask our technician how you can save money by being a Value PlanMember.Thank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:PLEASE CALL TO DISCUSS FITTING HIM IN FOR SERVICE TODAY, MON 6/3    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-10p is $100; M-F 10p-8a, W/Ends, & Holidaysis $200 -    fee never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message. Checked by AVG - www.avg.com Version: 2012.0.2242 / Virus Database: 3184/5883 - Release Date:06/04/13IN:  2013-07-27 09:49 am LIH  Do you have an electrical, plumbing, heating, or cooling issue?: ELECTRICAL What kind of problem are you having or what type of service do you need?:SHE HAD AN INSPECTION RECENTLY BY YOUR COMPANY ANDWOULD LIKE TO HAVE THE WORKDONE. SHE WOULD ALSO LIKE TO KNOW IF THE SAME TECHNICIANS WILL BE COMING OUT TO DO THE WORK, SHE DOES NOT REMEMBER THEIR NAMES.                  Are you a previous customer?: YES                  Are you a Value Plan Member?: NO           How did you hear about H.O. Services: PREVIOUS CUSTOMER                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: What is your Name: **** ***           Address: ** ******* RD             City: *******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?: *********************** Phone #: ###-###-####   Alt Phone #: ###-###-####  Caller ID: ###-###-#### Thank you Mr/Mrs___. Let me share with you what to expect during your service visit. I'll be sending out a fully trained professional in a truck stocked with thousands of parts. We call it our Warehouse on Wheels, which means that most repairs can be done right then while we're there.When our technician arrives he'll do a thorough evaluation of the issue, as well as your system. He'll determine what caused the problem & what is needed to make a safe repair. Then he'll give you, in writing, a Straight Forward Price before the work is started, as we work by the job not by the hour. Atthat time, you can decide if you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only $59(M-F 8a-4p), but we will waive the fee if you agree to have the work done whenwe come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150;M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hour service). We schedule in 2 hour windows. What day would be best for you?Is caller questioning or not wanting to book due to the fee?: NOIF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure your ER service. You may pay by another method, but we will charge the dispatch feeto the card if you cancel the service after we have dispatched our technician.Card#:                               Exp Date:                            ALT S to Open Schedule If caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Comments that tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of service requested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Appt day?: TUESDAY        Appt Date?:8/6           Appt Time?: 10AM-12PM I'll need to indicate to your service technician how you will be paying for the service call. How will you be paying?:      CHECK Thank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-8p is $150; M-F 8p-8a, W/Ends, & Holidaysis $300 - fee    never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message.Checked by AVG - www.avg.comVersion: 2012.0.2242 / Virus Database: 3209/6028 - Release Date:07/28/13IN:  2013-08-06 11:15 am DAWDo you have an electrical, plumbing, heating, or cooling issue?: ELECTRICALWhat kind of problem are you having or what type of service do you need?:CALLED TO CONFIRM THAT YOU WILL BE THERE THIS MORNING, 8/6. SHE THOUGHT HERAPPTWAS AT 10A. PLEASE CALL.                  Are you a previous customer?:                  Are you a Value Plan Member?:           How did you hearabout H.O. Services:                   If Yellow Pages, What Page?:  If Internet, which search engine did you use?: What is your Name: **** **           Address: ** ******RD             City:*******                       State: MA Zip Code: ***** In case something comes up, what is the best email address for you?:Phone #: ###-###-####   Alt Phone#:                Caller ID: ###-###-####Thank you Mr/Mrs___. Let me share with you what to expect during your servicevisit. I'll be sending out a fully trained professional in a truck stockedwith thousands of parts. We call it our Warehouse on Wheels, which means thatmost repairs can be done right then while we're there.When our technician arrives he'll do a thorough evaluation of the issue, aswell as your system. He'll determine what caused the problem & what isneededto make a safe repair. Then he'll give you, in writing, a Straight ForwardPrice before the work is started, as we work by the job not by the hour. Atthat time, you can decide if you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only $59(M-F 8a-4p), but we will waive the fee if you agree to have the work done whenwe come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-8p is $150;M-F 8p-8a, W/Ends, & Holidays is $300 - fee never waived for after-hourservice). We schedule in 2 hour windows. What day would be best for you?Is caller questioning or not wanting to book due to the fee?:IF CALLER WANTS AFTER-HOUR ER SERVICE: I do need a credit card # to secure yourER service. You may pay by another method, but we will charge the dispatch feeto the card if you cancel the service after we have dispatched our technician.Card#:                               Exp Date:                            ALT S to Open ScheduleIf caller requests a tech there at 730a, we can accommodate that. Just book the         8a appt & note in Commentsthat tech should be there at 730a.  In Scheduler: use the appropriate Provider for the type of servicerequested(ELECTRICAL, SERVICE or PLUMBING/HVAC, SERVICE). The Appt Type will be selected                                automatically.  Appt day?:               ApptDate?:              Appt Time?:I'll need to indicate to your service technician how you willbe paying for the service call. How will you be paying?:Thank you for calling H.O. Services. Your appt time is ___ (use callers name).Comments/Notes:DONE/**Y    If they question the dispatch fee, say the following:    "In order to send our trained professional to your homewith our truck    stocked with thousands of parts where we can fix nearlyevery problem    in your home on the spot, there is a nominal $59 dispatchfee (AFTER    HOURS: M-F 4p-8p is $150; M-F 8p-8a, W/Ends, & Holidaysis $300 - fee    never waived for after-hour service).    We are upfront about our dispatch fee because we feel it isa small    amount to insure you are getting a qualified technician inyour    home/business.                   HIT RETURN TO GO BACK TO FORM>>>>>>>>>> END OF FORM<<<<<<<<<<>>>>>>>>>> END OF ALLFORMS <<<<<<<<<<-----No virus found in this message.Checked by AVG - www.avg.comVersion: 2012.0.2242 / Virus Database: 3209/6056 - Release Date: 08/06/13??^?

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

2/10/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: This complaint goes much further than just unethical collection practices, it includes advertising issues as well as customer service issues. I called and talked to there phone service to potentially set up an appointment and ask what there cancelation policy was before I made the appointment because it was suppose to snow the next day and if it did my tenant was not going to be able to get out if work early enough to make the set time. The lady said you can callback and cancel anytime we are open 24 hrs. It snows the next day and I call 2 hours before the appointment range (2-4) to cancel and told them when I speak to my tenant I will call back to make an appointment later in the week. I get called back 30 min later by the owner demanding my credit card screaming and yelling at me saying I owe them money I told him the only reason I made the appointment was because the lady who made the appointment said I would be able to cancle if my tenant was unable to make it. He told me he didn't care and that he was going to get his money one way or the other and hung up. I was planing on rescheduling once I spoke to my tenant until the owner called screaming and yelling about wanting my credit card number. They never showed up to the apartment, never looked at the problem and never gave me an estimate. A week later I get and email from HO with an invoice for $59. Call and leave multiple messages trying to find out why they emailed me an invoice. Finally get a voicemail from Howard threatening to send the bill to collections and how that will mess up my credit and how I should pay them now or he will send it to collections the following day. I call back a couple times finally getting him in the phone he yells and screams for about five minutes and he refuses to listen to anything I was saying and tells me to go " ***** myself" multiple times and says this is going to collections and hangs up. Also when I spoke to him he said that they record every phone call, don't know if they do but it is not stated when you make a call to schedual an appointment. I told him if that is the case then to go back and listen to the call when I made the appointment, he rufused and that is when he told me to go " ***** myself" again.

Desired Settlement: To discard this fraudgulent bill they have sent me and to make sure he doesnt send it to collections.

Business Response: H.O. Electric was contacted by **** ******** on 1/15/2013 to repair his doorbells. Allof our calls are handled by a third party under FCC rules and sent to us. Hescheduled for 1/16/2013between 2:00-4:00 PM agreeing to a$59 dispatch fee (see attached). Our policy stated in advance over the phoneupon scheduling is that a customer agrees to a $59 dispatch fee for a qualifiedtechnician to come out to their house. If the customer accepts any service fromus, H.O. Electric will waive the fee. If the customer refuses any work or doesnot show up for the appointment, we collect the $59 fee.

On 1/15/2013,it snowed. As a result H.O. Electric dispatched 2 technicians at 12:20 PM to compensate for time and honor the 2:00 PM appointment to ********, MA.  This would allow for wet roads and trafficduring bad weather. ******** callously contacted us at 12:25 PM after we had dispatched out to cancel hisappointment.  He said: "HE WON'TBE ABLE TO MAKE ITOVER THERE TO MEET YOU DUE TO THE SNOW. HEWILL CALL BACK TO RESCHEDULE ONCE HEHAS SPOKEN TO HIS TENANTS TO FIND OUT WHATWORKS FOR THEM." (see attached).We immediately contacted ******** back indicating that thecrew had already dispatched out, would he reconsider  and meet the crew. He said no and agreed toreschedule a future date. H.O. Electric indicated that we could absorb the $59dispatch fee upon rescheduling. However, we also stated that ******** would beresponsible for the fee if he did not reschedule. ******** never called us backto reschedule and got another electrician to correct the matter.

As a result,H.O. Electric never was contracted to perform any work for ********s. All of********s other accusations are just rant and rave.  IN: 2013-01-15 03:13 pmVIMI'll be happy to answer any questions you might have. Would you bear with mewhile I gather some information so I can give you the proper price as well asthe current availability of a technician in your area?What kind of problem are you having or What type of service do you need?:HE HAS A COUPLE OF OUTLETS ANDDOORBELLS THAT ARE NOT WORKINGAre you a previous customer?: NOHow did you hear about H.O Electric?: THE WEBSITEIf Yellow Pages, What Page?:If Internet, which search engine did you use?: GOOGLEWhat is your Name: **** ********Address: * ****** STREETCity: ******** State: MA Zip Code:E-Mail Address: **********@GMAIL.COMPhone #: (***)******** Alt Phone #: NONECaller ID: NONEThank you for that information Mr/Mrs___. Let me share with you what to expectduring your service visit. Because your time is valuable, I'll be sending outa fully trained professional to your home in a truck stocked with thousands ofparts. I like to call it our "Warehouse on Wheels", which means thatmostrepairs can be done right then while we're at your home/business. This savesyou a lot of time, money and frustration.When our technician arrives he will do a thorough evaluation of yourinstallation/problem, as well as your system. He will also determine exactlywhat caused your problem or what is needed to make a safe installation. Thenhe'll give you, in writing, a "Straight Forward Price" before thework isstarted, as we work by the job not by the hour. At that time, you can decideif you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work donewhen we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-10pis $100; M-F 10p-8a, W/Ends, & Holidays is $200 - fee never waived forafter-hour service). We schedule in 2 hour windows. What day would be best forIs caller questioning or not wanting to book due to the fee?: NOALT S to Pull up the ScheduleIf caller requests a tech there at 730a, we can accommodate that. Just book the8a appt and note in Comments that they need the tech there at 730a.In Scheduler: Provider & Appt Type will be selected automatically.Appt day?: WEDNESDAY Appt Date?: 01/16/13Appt Time?: 2PM-4PMI'll need to indicate to your service technician how you will be paying for theservice call.How will you be paying?: NOT SUREAre you a Value Plan Member?: NOVALUE PLAN is a home warranty that can saveyou 5-15% on FUTURE svc calls. Besure and ask our technician how you can save money by being a Value PlanMember.Thank you for calling H.O. Electric. Your appt time is ____ (use callers name).Comments/Notes:IN: 2013-01-16 12:25 pm LAMI'll be happy to answer any questions you might have. Would you bear with mewhile I gather some information so I can give you the proper price as well asthe current availability of a technician in your area?What kind of problem are you having or What type of service do you need?:HE IS CANCELLING HIS APPOINTMENT FOR 2-4P TODAY. HE WON'TBE ABLE TO MAKE ITOVER THERE TO MEET YOU DUE TO THE SNOW. HEWILL CALL BACK TO RESCHEDULE ONCE HEHAS SPOKEN TO HIS TENANTS TO FIND OUT WHATWORKS FOR THEM. DONE/******Are you a previous customer?:How did you hear about H.O Electric?:If Yellow Pages, What Page?:If Internet, which search engine did you use?:What is your Name: **** ********Address: * ****** STREETCity: ******** State: MA Zip Code: *****E-Mail Address:Phone #: (***)******** Alt Phone #:Caller ID: (***) ********Thank you for that information Mr/Mrs___. Let me share with you what to expectduring your service visit. Because your time is valuable, I'll be sending outa fully trained professional to your home in a truck stocked with thousands ofparts. I like to call it our "Warehouse on Wheels", which means thatmostrepairs can be done right then while we're at your home/business. This savesyou a lot of time, money and frustration.When our technician arrives he will do a thorough evaluation of yourinstallation/problem, as well as your system. He will also determine exactlywhat caused your problem or what is needed to make a safe installation. Thenhe'll give you, in writing, a "Straight Forward Price" before thework isstarted, as we work by the job not by the hour. At that time, you can decideif you would like to proceed with the repair.In order to get our technician out to you we do have a dispatch fee of only$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work donewhen we come out or if you are a Value Plan Member. (AFTER HOURS: M-F 4p-10pis $100; M-F 10p-8a, W/Ends, & Holidays is $200 - fee never waived forafter-hour service). We schedule in 2 hour windows. What day would be best forIs caller questioning or not wanting to book due to the fee?:ALT S to Pull up the ScheduleIf caller requests a tech there at 730a, we can accommodate that. Just book the8a appt and note in Comments that they need the tech there at 730a.In Scheduler: Provider & Appt Type will be selected automatically.Appt day?: Appt Date?: Appt Time?:I'll need to indicate to your service technician how you will be paying for theservice call.How will you be paying?:Are you a Value Plan Member?:VALUE PLAN is a home warranty that can saveyou 5-15% on FUTURE svc calls. Besure and ask our technician how you can save money by being a Value PlanMember.Thank you for calling H.O. Electric. Your appt time is ____ (use callers name).Comments/Notes:

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

When I called to make the appointment I asked what the cancelization policy was to make sure I would not be charged$59 if I had to cancle, ptherwise I would have never made the appointment. I don't live at the address it is a rental property and I know my tenants schedual is always changing. I cancled not because I didn't want to go but because my tenant called and said she was not going to be able to make the appoinmenthat It is funny when he says they dispatched the truck 5 minutes before even though it was over an hour and half before the appointment  before the appointmet. Take a look at Yelp.com this is not the first time he has tried to get money from people for work never done or threat to send bills to collections

 

 

Business Response: As previously mentioned, all of our calls are handled by athird party according to FCC rules and are sent to us verbatim. As you canread, no mention about a cancellation policy by either party was mentioned forboth calls. Per H.O. Electric policy, we do find it reasonable for a customerto cancel the day before an appointment or even the morning of with out chargeor penalty. However, we find it unreasonable for a customer to cancel while weare in route to their job unless they want to reschedule the appointment for alater date and time. If they reschedule the appointment, we respect that andapply the fee to the next job. We contacted **** ******* and conveyed thismessage to him. However, ******* never called us back to reschedule anappointment. As a result, he just wanted to exploit our services from thebeginning because he finally got his friend to do the job. H.O. Electric isupfront about our pricing and policies as documented by a third party above. Wefind it reasonable for a customer to pay $59 to get skilled technicians to anext day service appointment especially when we do not charge the fee when thecustomer accepts any service from us. If the customer disagrees with our policies,it is their choice not to do business with us in advance. By the way, it isfunny when ******** says he cancelled over 2 hours before the call and ourthird party who documented the call clearly illustrates that he called justover 1 hour. It is sad to see when people get caught lying. Also, take a lookat Yelp as suggested by ********, you will see that ******** is the one whoslandered us publicly on line. Our lawyers are looking into this now and willact accordingly as ********'s slander remarks are clearly untrue. Being alandlord like ******** must be tough. In return for rental income, a landlordalso must upkeep the property. However, commitment is a two way street. H.O. Electric commits to customers upon scheduling and isseldom late. We expect customers to commit to us as well and pay their billswhen they break their commitment, maybe even a tip for dispatching out in asnow storm. Again, H.O. Electric did no work for ********. All of this is purerant and rave on his part.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/22/2012 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: The owner charged me illegally. I told him I have the invoice which in writing says they're waiving the fee since it was their fault, and owner replied, "I can override receipts." I called H.O. Electric to have a light hung today, and on the phone said I needed this done today, and rep said they could help since they have a van 'warehouse' of all the tools necessary. Upon arriving, the workers said they'd have no problem doing this today (I emphasized to worker that I called electric company one after another until someone said they could do it today), and he asked for my credit card. And right after charging my visa, the worker said he actually cannot complete it today because he doesn't have one of the materials necessary. He then told me that he felt responsible and it was his fault since he thought they could do it today, and thus wrote me a receipt for $0 total cost. In the reason, he says "unable to meet the job, $59 dispatch fee waived." Then the owner calls me two hours later and says unless I want them to do the job in coming days, he is going to charge me the $59, and doesn't care what my receipt says. I felt threatened, tricked and cheated. I don't know how an employee can tell me one thing, and write me a receipt for one cost, and then have the owner tell me he can override those charges. Please help me resolve. Owner said he's sending me the bill and if I don't pay, he'll send my name off to collections.

Desired Settlement: The receipt was written by employee who arrived at my house to perform task who explicitly writes: he could not complete the job and thus to keep customer satisfaction he was waiving the $59 fee. Employee continually apologized saying it's his fault and feels completely responsible. All three workers were there.I think he may have gotten in trouble with the boss because the boss immediately called me and said I owe him $59, and emailed me a receipt saying it was I who denied completion of job.

Business Response: ******** **** called us and scheduled a same day appointment which we full filled by arriving on time to her apartment (see attached). We sent 3 technicians to her house. However, we never did any work for this customer because she provided us with a used, incomplete, antique fixture kit. The exact parts not supplied by ******** are not readily available. We indicated that we would try to find these custom made parts but could not guarantee. ******** was not patient enough to wait a couple of hours needed to find the parts. As a simple matter of quality, we avoid installing mismatched parts with antique fixtures. We informed ******** that the worst case scenario would be that the job would be complete, with the abstract possibility of returning late afternoon or next morning with the correct parts, depending on availablilty. It is an antique fixture that was incomplete. If we had been told that on the initial phone call, we would have been able to explain that to her. She did not tell our office workers that the job had to be done that day. This created a level of confusion. Unfortunately, when we schedule our clients, we can only use the information given to us. As our techs indicted, it was only a possiblity that they would need to return, as we were trying to locate parts for the fixture in the hopes of getting them within a short period. Because we do carry many parts on our trucks, we are able to handle most situations. Unfortunately, antique custom parts are something that should come with the fixture, or only specialized antique stores will carry.

Our technicians do not handle billing. The office, as with any company, has final say on any and all billing matters. ******** and her boyfriend became irate when informed of the possibility of returning to complete a small portion of the job, so the technicians may have felt pressured to make unapproved amends. We understand that as college students, dealing with contractors may be a new experience for ********, but that does not allow her the privilege of making  unreasonable  demands with out understanding the potential for issues when dealing with a fixture style that hasn't been produced for many years. If we were made aware on initial contact that it was an incomplete, antique fixture, and that there was an absolute time frame, this situation would have been avoided. The fact the other contractors had been unable to even show up that day, we feel that we had done the best we could in an unrealistic situation. Ms. **** has continued to slander us on-line describing "illegal" conduct, which has resulted in us contacting our attorney. H.O. Electric has not conducted any "illegal" activity.

Consumer Response:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint.

The bill was settled when the employee of H.O. Electric left my residence and now the employer is claiming that the bill was not settled. The main issue here is whether the employee had the authority to act on behalf of H.O. Electric.  When the employee who came out to my residence was unable to complete the job, he wrote me a receipt for $0. Under “Reason for the Call” on the receipt, the employee dispatched to my residence stated that he had come out to install a light fixture over the dining room table and that he was “unable to meet the quoted job; $59 dispatch fee waived.” (Please see attached photo of carbon copy receipt.)

This issue of agency is one that should be disputed between the employer and employee and should not involve the customer. This employee had apparent authority that he was acting within his scope of employment when he wrote a receipt for $0.  Regardless of what H.O. Electric believes they know about billing, if this employee was an agent working for his employer then the issue is about what authority this employee had to act.  And now since H.O. Electric is acting greedy and aiming to take advantage of a single woman who they accuse of being unaware of contractor dealings they are claiming that this employee had no authority to act.  However, this employee had implied an apparent authority to act on behalf of H.O. Electric and write up a $0 bill which we both signed. This dispute is between the employee and employer and it is bad business practices to treat customers this way. H.O. Electric is bound by the actions of their employee.

Additionally, there has been no act of slander against H.O. Electric since the online review was an accurate and truthful depiction of what occurred.


 

 

Business Response: Ourtechnicians DO NOT handle billing. The office, as with any company, has finalsay on any and all billing matters. ******** and her boyfriend became iratewhen informed of the possibility of returning to complete a small portion ofthe job, so the technicians may have felt pressured to make unapproved amends.We understand that as college students, dealing with contractors may be anew experience for ********, but that does notallow her the privilege of making unreasonable demands without understanding the potential for issues when dealing with a fixture stylethat hasn't been produced for many years.

If we were made aware on initial contactthat it was an incomplete, antique fixture, and that there was an absolutetime frame, this situation would have been avoided. The fact the othercontractors had been unable to even show up that day, we feel that we had donethe best we could in an unrealistic situation. Ms. **** has continued toslander us on-line describing "illegal" conduct, which has resultedin us contacting our attorney. H.O. Electric has not conducted any"illegal" activity.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

9/30/2011 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: We askled to have a representative come out to give us a quote on relocating a wall outlet. We already had two quotes of $125. H.O. came out to give us a quote and they wanted to charge $750. Now they are trying to get $59 out of us for the ridicuous quote they gave us. They were here thirteen days ago and we just received a collection notice from a collection agency, in the mail. I'm not sure why they feel we need to pay them for a quote that we feel is exhorbitant. I feel that they quote a high price and then try to extort money from you, knowing that you probably won't pay the high charge for the work.

Desired Settlement: We would like them to retract the collection notice and restore my credit rating!

Business Response: We were contacted by phone on 9/3/11 by Ms. ******* to install recessed lighting and move an electrical outlet in her home.
Our customer service representative stated our company policy indicating that H.O. Electric charges a $59 dispatch fee to come out to a customers house. We then give the customer in writing a straight forward price (before any service is started) to perform any service as we work by the job not the hour. If a customer decides to have any services performed, we will waive the dispatch fee. If the customer chooses not to have any service performed, we charge the $59 dispatch fee and leave as agreed upon. These terms were initially not agreed to as Ms. ******* quoted: "$59 is crazy and she is going to look around". Ms. ******* later called back on 9/6/11. Ms. ******* agreed to our terms and scheduled a 2-4 PM slot on 9/6/11. She also indicated that he would be paying by credit card(see attached).
Upon arrival at approx. 3 PM on 9/6/11, two H.O. Electric technicians inspected the requested work and gave an up-front straightforward price including permit fees to perform the requested work to be started that day.
Ms. ******* refused any work. She was rude to the technicians and bullied the techs out of her home because she did not agree with the price. She additionally refused to pay the agreed dispatch fee of $59.00.
As per submitted documents by Rochester Telemessaging System (our customer service representatives, who is a third party that handles our calls and documents them for us), Ms. ******* acknowledges and admits that she was aware and responsible for a $59 dispatch fee upon scheduling.
H.O. Electric tried to call Ms. ******* to reason the situation but with no avail. We invoiced her multiple times but with no response. Our collection department has also tried to discuss matters but with no response.
 
Sincerely;
****** ****, Owner
 
 
H.O. Electric

Print Records Report
 




Report Information


Report Date:

09/20/2011 10:17:46 AM


From:

2011-09-03 08:30:00


End Time To:

2011-09-03 09:00:59


Client Range:

7934 - 7934
 




Client 7934 - Filed IntelliForms


(1) IN  (*FILED*): 2011-09-03 08:39AM CIN
    OUT (*FILED*): 2011-09-03 08:42AM STLEM AutoFile



I'll be happy to answer any questions you might have. Would you bear with me
while I gather some information so I can give you the proper price as well as
the current availability of a technician in your area?
What kind of problem are you having or What type of service do you need?:
NEEDS RECESSED LIGHTING INSTALLED & AN ELECTRICAL OUTLET MOVED


                      Are you a previous customer?: NO
             How did you hear about H.O. Electric?: SEES YOUR TRUCKS EVERYWHERE
                       If Yellow Pages, What Page?:
     If Internet, which search engine did you use?:
   What is your Name: ******** *******
             Address: *** *** **
                City: *********                    State: ** Zip Code: *****
      E-Mail Address: ****************
             Phone #: *************       Alt Phone #: NONE
Caller ID: ***** ********
Thank you for that information Mr/Mrs________. Let me share with you what to
expect during your service visit. Because your time is valuable, I'll be
sending out a fully trained professional to your home in a truck stocked with
thousands of parts. I like to call it our "Warehouse on Wheels", which means
that most repairs can be done right then while we're at your home/business.
This saves you a lot of time, money and frustration.
When our technician arrives he will do a thorough evaluation of your
installation/problem, as well as your electrical system. He will also
determine exactly what caused your problem/what is needed to make a safe
installation.  Then he'll give you, in writing, a "Straight Forward Price"
before the work is started, as we work by the job not by the hour. At that
time, you can decide if you would like to proceed with the repair.
In order to get our technician out to you, we do have a dispatch fee of only
$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work done
when we come out or if you are a Value Plan Member . (AFTER HOURS (fee not
waived): M-F 4p-10p is $100, M-F 10p-8a, W/Ends, & Holidays is $200). We
schedule in 2 hour windows. What day would be best for you?
Is caller questioning or not wanting to book due to the fee?: YES
 
                          ALT W to Pull up the Schedule
If clr requests a tech to be there at 730a, we can accommodate that. (Just book
  the 8a appt and note in the comments that they need the tech there at 730a.)
  Appt day?:         Appt Date?:        Appt Time?: 

I'll need to indicate to your service technician how you will be paying for the
service call.
How will you be paying?:
Are you a Value Plan Member?:
VALUE PLAN is a home warranty that can save you 5-15% on FUTURE svc calls. Be
sure and ask our technician how you can save money by being a Value Plan Member.
Thank you for calling H.O. Electric. Your appt time is ____ (use callers name).
Comments/Notes:
SAID $59 IS "CRAZY" AND SHE IS GOING TO LOOK AROUND

                        HIT RETURN TO GO BACK TO FORM
******   ACTIVITIES   ******
1) 09-03 08:42AM CIN SCRIPT Email Upon Save 
2) 09-03 08:42AM *EM EMAIL OK:H.O. Electric, **************************************************
Print Records Report
 




Report Information


Report Date:

09/20/2011 10:16:24 AM


From:

2011-09-06 07:30:00


End Time To:

2011-09-06 07:59:59


Client Range:

7934 - 7934
 




Client 7934 - Filed IntelliForms


(1) IN  (*FILED*): 2011-09-06 07:44AM JIR
    OUT (*FILED*): 2011-09-06 07:55AM STLEM AutoFile



I'll be happy to answer any questions you might have. Would you bear with me
while I gather some information so I can give you the proper price as well as
the current availability of a technician in your area?
What kind of problem are you having or What type of service do you need?:
WANTS TO HAVE AN OUTLET MOVED AND A LIGHTSWITCH REPLACED.
************ ******

                      Are you a previous customer?: NO
             How did you hear about H.O. Electric?: INTERNET
                       If Yellow Pages, What Page?:
     If Internet, which search engine did you use?: GOOGLE.COM
   What is your Name: ******** *******
             Address: *** *** ******
                City: *********           State: ** Zip Code: *****
      E-Mail Address: ****************
             Phone #: *************       Alt Phone #: NONE
Caller ID: ***** ********
Thank you for that information Mr/Mrs________. Let me share with you what to
expect during your service visit. Because your time is valuable, I'll be
sending out a fully trained professional to your home in a truck stocked with
thousands of parts. I like to call it our "Warehouse on Wheels", which means
that most repairs can be done right then while we're at your home/business.
This saves you a lot of time, money and frustration.
When our technician arrives he will do a thorough evaluation of your
installation/problem, as well as your electrical system. He will also
determine exactly what caused your problem/what is needed to make a safe
installation.  Then he'll give you, in writing, a "Straight Forward Price"
before the work is started, as we work by the job not by the hour. At that
time, you can decide if you would like to proceed with the repair.
In order to get our technician out to you, we do have a dispatch fee of only
$59 (M-F 8a-4p), but we will waive the fee if you agree to have the work done
when we come out or if you are a Value Plan Member . (AFTER HOURS (fee not
waived): M-F 4p-10p is $100, M-F 10p-8a, W/Ends, & Holidays is $200). We
schedule in 2 hour windows. What day would be best for you?
Is caller questioning or not wanting to book due to the fee?: NO

                         ALT W to Pull up the Schedule
If clr requests a tech to be there at 730a, we can accommodate that. (Just book
  the 8a appt and note in the comments that they need the tech there at 730a.)
  Appt day?: TUESDAY        Appt Date?: 9/6/2011      Appt Time?: 2PM-4PM

I'll need to indicate to your service technician how you will be paying for the
service call.
How will you be paying?: CREDIT CARD
Are you a Value Plan Member?: NO
VALUE PLAN is a home warranty that can save you 5-15% on FUTURE svc calls. Be
sure and ask our technician how you can save money by being a Value Plan Member.
Thank you for calling H.O. Electric. Your appt time is ____ (use callers name).
Comments/Notes:
************ ******


                    HIT RETURN TO GO BACK TO FORM
******   ACTIVITIES   ******
1) 09-06 07:48AM JIR EDIT  
2) 09-06 07:52AM JIR COMMENT Dial Oven, Howard Cell 916175924400 
3) 09-06 07:53AM JIR EDIT  
4) 09-06 07:54AM JIR COMMENT  LCM/VM
5) 09-06 07:54AM JIR COMMENT Dial ******* ******* **** ************
6) 09-06 07:55AM JIR COMMENT  ************ ******
7) 09-06 07:55AM JIR EDIT  
8) 09-06 07:55AM JIR SCRIPT Email Upon Save 
9) 09-06 07:55AM *EM EMAIL OK:H.O. Electric, **************************************************
 
 
 
 

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

[If you are rejecting the business's response please enter your rejection comments here.]

They are correct in that I contacted them on 9/3.  I did  look around to get two other quotes (both of which were $125) that is how I knew when they gave me their quote they, were way overpriced.  H. O. did not bill me several times as stated nor has the collection agency tried to resolve any matter.  The collection agency sent a letter on 9/12, less than 6 days after the technician came out.  I feel that is a little over the top, borderline harassment.  I also feel that H.O. can go ahead and quote an outrageous price, knowing that they will try to get $59 out of you anyway.  I had two other electricians come out to quote the job and both were around $125.  I feel that their price of $750 is way out of line and they try to extort $59 when they don't feel like doing a job at a reasonable price.

Regards,

******** *******

 

 

Business Response: Dear Ms. *******;
We don't believe we over estimated your job. In fact, we think it a reasonable price considering we are a legitimate company with many overheads including; Insurance, employee fair wages, benefits (holidays, sick time, medical insurance, 401K, Retirement), taxes, schooling, uniformed / trained technicians, open 24 hours a day, 7 days a week, scheduled appointments,  if we are late for a job we'll do it for free, fully stocked trucks, and etc...
 All electrical work done in the Commonwealth of Mass. requires an electrical permit There is no exception to this rule. All jobs performed by H.O. Electric conform to this strict law. As a result, a considerable portion of your estimate includes fees paid to the Town Of Lexington for legality purposes and for inspection. We offer a 3 year warrantee with all our work as well. We will check with the wire inspector in the town to see that your job had been documented legally and was inspected by law. From the best of my knowledge, an electrical permit in the Town of Lexington is approx. $125.00. We will let you know the outcome if you would like.
As a result, we think we are extremely ethical in what we do. We also reviewed your call to us in which you agreed to our dispatch fee terms if no work was performed. We found no wrong doing by H.O. Electric.
Below is what a customer can expect with H.O. Electric as well as our code of ethics:




5 Things You Should Expect and Get!
 





1. ON TIME SERVICE:
Your service or repair is done within your schedule. We guarantee your technician will arrive within a 2 hour window and we will call you when they are on their way.



2. SAME DAY SERVICE:
No waiting, all repairs are done the same day. All parts are kept in our fully stocked trucks.



3. NO SURPRISES:
With our upfront pricing, you know the price before the work begins. No waiting until the end for a surprising price.



4. NO RISK - 100% Total Satisfaction Guaranteed:
We are not happy until you are. Your job is done right by our certified, trained, and experienced technicians with a full warranty.



5. PEACE OF MIND:
Your technician will be neat, clean, and uniformed with an identification badge. We respect your home by using drop cloths and protective shoe coverings. 

All of our technicians go through thorough background checks and drug screens. We only hire technicians who we would allow to work in our mother’s house.
 




H.O. Electric's Code of Ethics
 




»Customers
WE WILL DELIVER to our customer all that we promised through value-added services.
WE WILL SERVE our customers with integrity, competence, and objectivity.
WE WILL RESPECT each customer's home and property and leave them as clean as we found them.
WE WILL PERFORM our work to meet technical codes or better.
WE WILL EXPLORE each customer situation to sufficient detail and gather sufficient facts to gain an understanding of the problems, the scope of assistance needed, and the possible benefits our service and technical recommendations may provide our customers.



»Employees
WE WILL ASSIGN technical and support personnel to each job in accord with their experience, knowledge, and expertise.
WE REGARD our employees' satisfactions as important as customer service and company profitability. We subscribe to the premise of win, win, win.
WE WILL FOSTER training for all our employees on an on-going basis to improve and uphold high performance standards.



»Professional Responsibility
WE WILL MAKE Quality Service the trademark of the jobs we perform. If needed we will take care of callbacks with a minimum of inconvenience to our customers.
WE WILL PERFORM jobs for which we are qualified by our experience and technical competence.
WE WILL STAND behind our work.
WE WILL NOT advertise our services in a deceptive manner.
WE WILL NOT provide services to a customer under terms or conditions that might damage or compromise the integrity of our trade and profession. We will follow the Golden Rule.
WE WILL MAINTAIN a wholly professional attitude and behavior toward those we serve, our fellow contractors, our own employees, our suppliers, and the public at large.



»Earnings
WE WILL BE MINDFUL of the honest value received by the customer and our right to an ethical profit.
WE WILL MAKE it our moral imperative to maintain a profitable business as part of our responsibility to our employees and our families.
WE WILL AGREE with our customers independently and in advance on the basis for our fees. Our fees will be commensurate with the quality of the services we deliver and the responsibility we accept.



»Social Responsibility
WE WILL BE GOOD corporate citizens.
WE WILL PROTECT the health and safety of our communities by sharing knowledge of new environmental developments and technological advancements with the communities we serve.
WE WILL REPORT violations of this Code of Ethics.
 
We are sorry things did not work out in your case. We will review your experience and try to adjust matters on our end so that a situation like yours does not reoccur.
Thank you for trying us.

Consumer Response:

Better Business Bureau:

I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # ********

[If you are rejecting the business's response please enter your rejection comments here.] Even if the permit costs are $125, your cost per hour was $312.00 minus some wire and a new physical outlet. still an outragous rate!  I believe Iwas bing over charged due to the fact that I called a few days before and said I would look around, and also because the guys called and asked if they could come early and I was unavailable. The guys showed up at 3:50pm with a window of 2-4.  A reasonable electrician is about $75/hour for labor, not parts.

Regards,

******** *******

 

 

BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.

1