Business ProfileforProvider Power, LLC

Bait and Switch: Sign up at a low rate, then charge a well above market rate for electric generation without notification of new rate. Consumers beware. ENH Power / Provider Power, LLC has violated its agreement with me, under section 3 of the agreement: Contract Expiration and Renewal. This section states "At least forty-five (45) to sixty (60) days prior to the end of the fixed rate term your Supply Contract, ENH Power will provide you with a contract expiration notice (Notification) with the date your fixed price ends, an explanation your renewal options, including the deadlines for choosing a renewal option."Without the required notice under section 3, ENH Power / Provider Power, LLC changed my rate from ****** / KWH to ******/ KWH ENH Power / Provider Power, LLC did NOT notify me as per the agreement. No emails, written correspondence, telephone calls or any other notifications were at any point in time delivered from ENH Power / Provider Power, LLC.The sole communication I have form ENH Power / Provider Power, LLC is the initial contract sent on Aug 15th 2022 at 5:06PM. I attempted to resolve this issue with customer service, whom offered me a 25 dollar gift card. This is a trivial amount, and is unfair. I attempted to resolve the dispute via the published method, emailing *********************************************** on Feb 21, 2023 at 8:56 AM. I have received no response.I am requesting a credit to my Eversource account or check in the amount of $513.76. This is the delta between the contract rate and actual charges. This accounts for 2 periods of service, one of which is forecasted (Jan-Feb), one of which is actual (Dec-Jan) Please see supporting attachment. I would request the business issue a formal apology, and adjust their practices to ensure this "bait and switch" tactic is not employed with other consumers. I would like the service to be immediately returned to generation from Eversource