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BBB Accredited Business since
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Capeway Cleaners is a full service dry cleaning and laundry business. Services include:
Dry cleaning (clothing, bedding, draperies, etc.)
Laundering (shirts, blouses, bedding, table linens, etc.)
Wash, Dry and Fold Service
Alterations and Repairs
Shoe / Sneaker/ Golf Shoe Repair and Cleaning
Boot / Ugg Boot Repair and Cleaning
Seasonal Storage of Clothing
Military Creasing, Press Only Service & Water Repelling Service
Next Day Service Available at Select Locations (restrictions apply; please call for details)
24 Hour Drop Boxes in North Falmouth, Falmouth and Sandwich (Rt. 6A)
Wedding Gown Cleaning and Preservation
Heirloom Cleaning and Restoration
Leather, Suede and Fur Cleaning , Repairing and Storage
Area Rug Cleaning and Repair
Feather Pillow Revitalization (feathers cleaned, sanitized, deodorized and stuffed into a new ticking; additional feathers optional)
Uniform Patch Alterations / Additions (Military, Police & Fire)
10% Discount for all official Military, Police or Fire Uniforms cleaned
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A BBB Accredited Business since
BBB has determined that Capeway Cleaners meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Capeway Cleaners include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Business ManagementMs. Cheryll Pidgeon, Treasurer Mr. Richard Pidgeon, President
Number of Employees
DRY CLEANERS SHOE SHINING SHOE REPAIRING LEATHER GOODS-REPAIR LEATHER CLEANING FUR STORAGE FUR CLEANING & DYEING-RETAIL DRAPERY & CURTAIN CLEANERS CLEANERS ALTERATIONS Coin-Operated Laundries and Drycleaners (NAICS: 812310)
Method(s) of PaymentVisa
Service AreaCapeway Cleaners provides their services in MASSACHUSETTS.
Alternate Business NamesOff the Cuff, Inc.
Industry TipsShoes-Retail Textile Analysis Service Through Better Business Bureau
15 Commercial Street
Mashpee, MA 02649 (508) 477-8080 Directions
241 Main Street
Falmouth, MA 02540 (508) 548-3222 (508) 759-3548 Directions
3 North Market Street
Mashpee, MA 02649 (508) 477-9800 Directions
580A Rt. 28A
North Falmouth, MA 02556 (508) 563-9899 Directions
61 Cohasset Avenue
Buzzards Bay, MA 02532 Directions
65 Route 6A
Sandwich, MA 02563 (508) 888-6865 Directions
77 Quaker Meeting House Road
South Sandwich, MA 02563 (508) 477-1977 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: I am writing to express my utter distaste with my recent experience at your ******* location. On or about June 29, 2011, I dropped off 3 items to be cleaned. the fist was a size small sleeveless shell from *** ******, the second was a yellow three quarter sleeze short summer dress and the third was a white sleeveless plain dress with beading on the collar, both size 4. When I went to pick up the pieces this morning, I was charged $49.50 for 3 items. I asked the clerk to double check the prices and he advised that because the white dress was long, it was more expensive. I inquired, how expensive? he stated $26.50. for one dress made out of rayon? Not only are you never made aware of the itemized pricing of garments before they are cleaned, you are not made aware of itemized pricing upon pick up. it was not until I asked for an itemized copy of the receipt that I became aware of how much the each garment actually cost to be cleaned. I have spent in excess of $500 in the last 6 months on dry cleaning utilizing Capeway Cleaners. I will never be back. Your company ought to be ashamed of yourselves to charge such exorbitant rates for dry cleaning. I could have just as easily went to the ******* ******* and purchased a new dress for what it cost me to clean these items. Additionally upon evaluating the garments, they did not even appear to have been completely cleaned. I found spotting on the base of the yellow dress. This type of customer gauging is unacceptable.
Desired Settlement: You want to reconsider your price list before you lose additional clientele.
Business Response: Dear Ms. ********, I’m sorry to hear of your dissatisfaction with our services at Capeway Cleaners. I want to assure you that our pricing is directly in line with what it costs to process each individual garment. A full-length dress with ornamentation requires special handling vs. a basic dress. We also take special care for silk , cashmere, linen etc. Our pricing reflects the additional labor to care for these delicate garments. Our price list is the most extensive and detailed list you’ll find at any dry cleaner. Not only do we describe each garment , we establish gender, color , pattern, distinguishing factors such as silk , linen , lined ornamentation (beading, sequins, etc.) and manufacturer (if there is an identifying label). All this information prints on two copies of the invoice. One invoice is for store use and the other is for you., he customer. If the garment has ornamentation a warning prints on the invoice stating “cleaned at customer risk” and we ask for customer acknowledgement via their signature on the store copy of the invoice. Each garment is inspected for stains and flagged accordingly by attaching special attention and pre-spot tags along with the identifying customer tag containing invoice # , customer last name , phone number and the due date. Once the order is complete we remove all of these tags from the garment, attach them to the store invoice, bag the order and staple the invoice to the order. We remove the completed invoice at customer pick up. All invoices are packaged and labeled by pick up date at the end of the day. These invoices are retained for one year. Attached are our copies of your invoices with flag tags as they were originally stored. I then removed all the staples and laid the flag tags out, so you can read each one and see the areas that were flagged for pre-spotting. Once inspected, *******, the store manager, sent the yellow cocktail dress back as a do-over on 7/5/11(noted on the invoice) to ensure that all stains were worked on to the best of our ability. We don’t guarantee all spots are removable, but we try our hardest. Your garments were completely cleaned and pressed. I spoke with ******* and he remembers his interaction with you very clearly. He explained to you that ornamentation requires customer signature , which releases us from liability if there is a problem processing the garment according to the care label. Although ornamentation is legally suppose to hold up to the prescribed method of cleaning on the care label , sometimes it doesn’t. Liability then falls upon the manufacturer. That is why we require a customer signature. ******* created your first invoice # ****** for the yellow cocktail dress with ornamentation and requested your signature. You viewed and signed the invoice (see attached copy), and left, neglecting to take your copy or wait for the second invoice to be created. Had you stayed you would have had both copies in hand with a full pricing disclosed. I viewed the security tapes on the day you dropped off and picked up your garments in hopes of being able to see your dresses in enough detail to determine how ******* arrived at his description. I was able to see your interactions, the sequence of events, and confirm that your white dress was full length , but unfortunately the camera did not capture the detail I had hoped. There was quite a bit of back light at 9:00 a..m. I also reviewed your entire history . You’ve been coming to us since 10/28/09. I did not see any notations regarding any past problems. Up until now it seems you’ve been satisfied with our services. I hope we can continue that relationship. My husband and I take customer complaints very seriously. I’ve spent quite some time investigating your complaint and I hope by my response you see that we are a reputable business paying close attention to detail, not a business in the habit of customer gouging. We’ve been an accredited business with the BBB since 1990. We respect , honor and follow the BBB’s business practice requirements. I’ve issued a $50.00 courtesy credit to your account at Capeway Cleaners. It can be used at any of our locations. I appreciate the time you took to relay your dissatisfaction. We value your business and hope you will consider coming back to us in the future. Best Regards, ******* *. *******
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved