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BBB Accredited Business since
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Precision Door & Window, Inc. specializes in residential and commercial window & door sales and installation for both new construction and replacements. The company states they are also a vinyl siding contractor.
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A BBB Accredited Business since
BBB has determined that Precision Door and Window Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Precision Door and Window Inc. include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 1 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
The number is 166285.
Type of Entity
Business ManagementMr. Tony Distefano, Owner
Number of Employees
DOORS WINDOWS-REPLACEMENT WINDOWS-INSTALLATION & SALES VINYL SIDING STORM WINDOWS & DOORS SCREENS-DOOR & WINDOW All Other Specialty Trade Contractors (NAICS: 238990)
Products & Services
Precision Door and Window Inc. offers the following product(s): Entry Door Systems, Storm windows and doors, Vinyl Siding, Vinyl windows
Service AreaPrecision Door and Window Inc. provides their services in MASSACHUSETTS.
Industry Tips27 Questions For Home Owners Read Before You Sign Windows
466 Sumner Street
Stoughton, MA 02072 (800) 649-6901 (781) 344-6900 Directions
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Additional Phone Numbers
- (800) 649-6901(Phone)
- (781) 344-3312 (Fax)
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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BBB Letter Grade Scale
Star Rating scale
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Read Complaint Details
Complaint: I first contacted a customer service rep at PDW by email about a whether a defect in the glaze on a window they installed for us several years ago was under warranty. She assured me that there was a lifetime warranty on this type of problem and that if I sent her the identifying info on the window that she would order a replacement for me. When I pulled down the window to get this identifying info I noticed another problem which I UNDERSTAND is probably not under warranty. She has never contacted me again or responded to my numerous emails. I would be happy to pay for the installation of the new window and anything that may be needed to fix the problem I discovered. I simply want PDW to honor their warranty and communicate with me.
Desired Settlement: I wish to have Precision Door and Window honor their warranty on my window and communicate with me about installing it and fixing the other problem which I assume is not under warranty. I am quite happy to pay for any service that is not under warranty including the installation of the replacement window. They are the vendor, they offered the warranty and now they will not even communicate with me. I am very frustrated.
Business Response: I forwarded the email with the window information to the factory. Apparently, it’s a different company that we still use.I asked them to put a rush on it and once it comes in we will install it at n/c for her inconvenience.Thank you and I hope you have a great holiday season!******* *****