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BBB Accredited Business since

Precision Door and Window Inc.

Phone: (781) 344-6900 View Additional Phone Numbers 466 Sumner Street, Stoughton, MA 02072 http://www.precisiondoorandwindow.com



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Description

Precision Door & Window, Inc. specializes in residential and commercial window & door sales and installation for both new construction and replacements. The company states they are also a vinyl siding contractor.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Precision Door and Window Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Precision Door and Window Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Precision Door and Window Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 29, 1989 Business started: 01/01/1961 in MA Business incorporated: 10/13/1961 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The number is 166285.

Type of Entity

Corporation

Business Management
Mr. Tony Distefano, Owner
Contact Information
Principal: Mr. Tony Distefano, Owner
Number of Employees

10

Business Category

DOORS WINDOWS-REPLACEMENT WINDOWS-INSTALLATION & SALES VINYL SIDING STORM WINDOWS & DOORS SCREENS-DOOR & WINDOW All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Precision Door and Window Inc. offers the following product(s): Entry Door Systems, Storm windows and doors, Vinyl Siding, Vinyl windows

Service Area
Precision Door and Window Inc. provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Read Before You Sign Windows

Additional Locations

  • 466 Sumner Street

    Stoughton, MA 02072 (800) 649-6901 (781) 344-6900

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

1/28/2013 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: Precision door and window at *** ****** **., *********, ** ***** phone ********** installed a new slider door at *** ***** **., *********, ** on Aug. 17,2012; the screen was ripped and they promised to fix and replace it. Despite numerous phone calls they have not fixed the screen.

Desired Settlement: new screen

Business Response: We received a letter dated January 14, 2013 regarding a violation of BBB Code of Business Practices.

In regards to the complaint, Precision Door & Window took the screen back to the shop to rescreen, and due to miscommunication in the office, the screen was never returned. ******** only called the office once and that is when we became aware of the error. We immediately called him back and scheduled to have the screen delivered to his condo.

The screen has been successfully delivered/installed with no problems and, to the best of my knowledge, Mr. ******** is happy.

Sincerely,
******* *****
Office Manager

Consumer Response: I've reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.