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BBB Accredited Business since

Precision Door and Window Inc.

Phone: (781) 344-6900 View Additional Phone Numbers 466 Sumner Street, Stoughton, MA 02072 http://www.precisiondoorandwindow.com



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Description

Precision Door & Window, Inc. specializes in residential and commercial window & door sales and installation for both new construction and replacements. The company states they are also a vinyl siding contractor.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Precision Door and Window Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Precision Door and Window Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 1
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Precision Door and Window Inc.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: November 29, 1989 Business started: 01/01/1961 in MA Business incorporated 10/13/1961 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Boston MA 02108
http://www.state.ma.us/eops
Phone Number: (617) 727-7775 or TTY: (617) 727-6618
Fax Number: 617-727-4764
DPSInfo@state.ma.us
The number is 166285.

Type of Entity

Corporation

Business Management
Mr. Tony Distefano, Owner
Contact Information
Principal: Mr. Tony Distefano, Owner
Number of Employees

10

Business Category

DOORS WINDOWS-REPLACEMENT WINDOWS-INSTALLATION & SALES VINYL SIDING STORM WINDOWS & DOORS SCREENS-DOOR & WINDOW All Other Specialty Trade Contractors (NAICS: 238990)

Products & Services

Precision Door and Window Inc. offers the following product(s): Entry Door Systems, Storm windows and doors, Vinyl Siding, Vinyl windows

Service Area
Precision Door and Window Inc. provides their services in MASSACHUSETTS.
Industry Tips
27 Questions For Home Owners Read Before You Sign Windows

Additional Locations

  • 466 Sumner Street

    Stoughton, MA 02072 (800) 649-6901 (781) 344-6900

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

12/26/2015 Guarantee/Warranty Issues | Read Complaint Details
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Additional Notes

Complaint: I first contacted a customer service rep at PDW by email about a whether a defect in the glaze on a window they installed for us several years ago was under warranty. She assured me that there was a lifetime warranty on this type of problem and that if I sent her the identifying info on the window that she would order a replacement for me. When I pulled down the window to get this identifying info I noticed another problem which I UNDERSTAND is probably not under warranty. She has never contacted me again or responded to my numerous emails. I would be happy to pay for the installation of the new window and anything that may be needed to fix the problem I discovered. I simply want PDW to honor their warranty and communicate with me.

Desired Settlement: I wish to have Precision Door and Window honor their warranty on my window and communicate with me about installing it and fixing the other problem which I assume is not under warranty. I am quite happy to pay for any service that is not under warranty including the installation of the replacement window. They are the vendor, they offered the warranty and now they will not even communicate with me. I am very frustrated.

Business Response: I forwarded the email with the window information to the factory. Apparently, it’s a different company that we still use.I asked them to put a rush on it and once it comes in we will install it at n/c for her inconvenience.Thank you and I hope you have a great holiday season!******* *****


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Precision Door and Window Inc.
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)