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BBB Accredited Business since

Harvard Cooperative Society - The Coop

Additional Locations

Phone: (617) 499-2000 Fax: (617) 547-2768 View Additional Phone Numbers 333 Longwood Ave, Boston, MA 02115 http://www.thecoop.com



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Description

The Harvard Cooperative Society, also known as the Harvard Coop, is a bookstore cooperative. The company operates 6 stores in Boston and Cambridge. The stores offer books, art prints, posters, home shops, men's and women's apparel (Harvard & MIT insignia apparel & gifts) and other merchandise items. Membership in cooperative is limited to affiliates of Harvard, MIT and certain other academic institutions. The stores are open to the general public. The company was established in 1882 and incorporated in Massachusetts in 1903. The company employs 10 people. Mr. Jeremiah P. Murphy is the President of the company and Mr. Allan Powell is the General Manager. Any questions or problems may be directed to the attention of Mr. Murphy.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Harvard Cooperative Society - The Coop meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Harvard Cooperative Society - The Coop include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 1
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Harvard Cooperative Society - The Coop
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: August 01, 1945 Business started: 01/01/1882 in MA Business incorporated 01/28/1903 in MA
Type of Entity

Corporation

Business Management
Mr. Jeremiah P. Murphy Jr., President
Contact Information
Principal: Mr. Jeremiah P. Murphy Jr., President
Number of Employees

10

Business Category

DEPARTMENT STORES CLOTHING BOOK DEALERS-RETAIL Department Stores (except Discount Department Stores) (NAICS: 452111)

Products & Services

Harvard Cooperative Society - The Coop sells the following brand(s): Harvard cloths, MIT cloths

Harvard Cooperative Society - The Coop offers the following product(s): cloths, school materials

Method(s) of Payment
Cash, Check, Bank Debit, Visa, Mastercard
Alternate Business Names
Bookstore & Harvard/M Logo Apparel and Gift Store The Bookstore for Harvard and MIT
Industry Tips
Clothing
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.