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Thomas M. Jacoby, D.M.D., P.C.

Phone: (978) 263-9377 Fax: (978) 263-9377 411 Massachusetts Avenue, Acton, MA 01720 http://www.actondentist.com

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Description

Thomas M. Jacoby, D.M.D., P. C. specializes in family dentistry.  The business services include but are not limited to root canals, dental implants, bridges, crowns, whitening, veneers, extractions and dentures and more.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Thomas M. Jacoby, D.M.D., P.C. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Thomas M. Jacoby, D.M.D., P.C. include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

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Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Thomas M. Jacoby, D.M.D., P.C.
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

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BBB file opened: September 10, 2007 Business started: 01/01/1975 in MA
Licensing

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Department of Public Health
250 Washington St. 6th Floor, Boston MA 02108-2130
http://www.mass.gov/eohhs/gov/departments/dph/programs/hcq/dhpl/
Phone Number: 617-624-6000/617-624-6000
The license number is DN11120.

Type of Entity

Sole Proprietorship

Business Management
Dr. Thomas M. Jacoby, Dentist
Contact Information
Principal: Dr. Thomas M. Jacoby, Dentist
Number of Employees

3

Business Category

DENTISTS DENTISTS - ENDODONTISTS DENTISTRY - CHILDREN DENTISTRY - COSMETIC DENTIST - DENTAL IMPLANTS Offices of Dentists (NAICS: 621210)

Method(s) of Payment
Cash
Check
Visa
MasterCard
American Express
Service Area
Thomas M. Jacoby, D.M.D., P.C. provides their services in MIDDLESEX County MA.
Alternate Business Names
Dr. Thomas Jacoby - DDS
Industry Tips
Before Visiting a Dentist Finding a Reliable Dentist Finding a Reliable Dentist - 5 Tips - Video

Additional Locations

  • 411 Massachusetts Avenue

    Acton, MA 01720 (978) 263-9377

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

  • Advertising or Sales
  • Billing or Collection
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  • Delivery
  • Guarantee or Warranty

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BBB Complaint Process

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Complaint Detail(s)

10/21/2011 Billing/Collection Issues | Read Complaint Details
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Additional Notes

Complaint: Prior to the visit to Thomas Jacoby office, I called for my loosen implant (upper front). I asked would he be able to do the work. The reception stated come in to the office. Thomas Jacoby does my cleaning for more than a year. the date visit on 6/10/11. Dr Jacoby checked the implant. stated to me the loosen implant in need a special tool to tighten the crown to the implant, which he doesn’t have it. and it was no feasible for him to buy the special tool for my work. he might never use again. I was told to look for another dentist for the work. and I was billed for $78. I called the office when I received the bill and told the reception I refused to pay the bill. Jacoby was a dentist for a long time. He knew he doesn’t have the tool to do the job, he should have told me right from the beginning to find another dentist for the work. but he kept me there for a while. then he’ll be able to bill me.

Desired Settlement: I refuse ot pay this bill $78

Business Response: Patient called office and reported that he had a Crown loose. An x-ray was taken to determine if he had:   - A failed implant   - A fractured implant   -A fractured abutment   -Fractured crown  Upon examination it was determined that he had a loose abutment. At this point we told him to either find out which brand of implant was placed so we could treat him or return to office  that placed the implant to have treatment. When he called he did not mention that this crown was on an implant only that he had a loose crown. He was charged for the xray which was used to make the diagnosis and to make the diagnosis for appropriate follow up treatment.

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved

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