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Description

Family Dental Associates also known as Family Dental at Reading, is a group dental practice providing general and specialty dental care.   Including,  braces, root canals, extractions, periodontic services as well as traditional dental care. Dental services are provided for children and adults.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Family Dental Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Family Dental Associates include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Family Dental Associates
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: May 04, 1993 Business started: 01/01/1982 in MA Business incorporated 06/25/2003 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Board of Registration in Dentistry
239 Causeway Street, Boston MA 02114
http://www.mass.gov/eohhs/gov/departments/dph/programs/hcq/dhpl/dentist/
Phone Number: 1-800-414-0168 or 617-973-0971
Fax Number: 617-973-0980
dentistry.admin@state.ma.us
The number is DN14926.

Type of Entity

Limited Liability Company (LLC)

Business Management
Dr. May Mu, D.M.D. Ms. Denyse Johnson, Marketing
Contact Information
Customer Contact: Ms. Denyse Johnson, Marketing
Principal: Dr. May Mu, D.M.D.
Number of Employees

10

Business Category

DENTISTS DENTISTS - ORAL SURGEONS DENTISTRY - COSMETIC DENTISTRY - CHILDREN DENTIST - PROSTHODONTIST DENTIST - PERIODONTIST DENTIST - DENTAL IMPLANTS DENTISTS - ORTHODONTISTS Offices of Dentists (NAICS: 621210)

Hours of Operation
Saturday and evening hours available
Method(s) of Payment
Visa
American Express
Discover
MasterCard
Cash
Most Insurances Accepted
Care Credit
Service Area
Family Dental Associates provides their services in MASSACHUSETTS.
Alternate Business Names
Family Dental at Reading
Industry Tips
Before Visiting a Dentist Finding a Reliable Dentist Finding a Reliable Dentist - 5 Tips - Video

Additional Locations

  • 108 Merrimack St

    Haverhill, MA 01830 (978) 521-3322

  • 160 Winthrop Ave

    Lawrence, MA 01843 (978) 725-0072

  • 636 Main St

    Reading, MA 01867

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

10/11/2013 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: In June, 2013, I had a cleaning and mentioned that my gum was swollen. A dentist, Dr. *******, looked at the tooth and recommended a root canal. I was quoted $1,375.00. I was not told that this process would have additional costs such as a crown or filling the tooth after it was drilled for the root canal. They had adequate time and XRays to show that a crown was not going to be necessary. I had two visits with the specialist and was scheduled for a third in July to complete the root canal work. The specialist got sick and I expected that the office would find a replacement to complete the work. It was only after I received two bills for the balance and told the office I would not pay until completed, that they set up an appointment with a Dr **** from *******. He indicated that it was okay to fill the tooth holes drilled to do the root canal. The office set the appointment with Dr ******* to fill the holes with a permanent filling. The specialist doesn't do the filling. I had the bill in my hand on that day for the balance due of $342.00 and I asked if that was the balance, they said yes and I paid it. I received notification from the insurance company that they were billed an additional $150 for the filling. When I called the office, the girl said that any filling or crown would be extra. Does it make sense that they would leave the holes open after the root canal and that it would be extra to complete the work? Or does it make sense to quote me all the possible charges to begin with so I understood the amount? With four visits, they had ample opportunity to explain any additional charges. I have had trouble with their billing in the past. There is going to be a difference in what the insurance company pays and the $150.00 of $90.55. I don't think that I should have to pay the balance due when I wasn't quoted the amount and it should have been included in the original estimate.

Desired Settlement: I would like a detailed bill sent to me that states waiver of the balance due and paid in full.

Business Response: Family Dental Lawrence patient balance

Dear *****,    I was surprised to see this issue come up,  I assured you during our telephone conversation  on 10-7 that I would write off the balance due from the filling on the root canaled tooth.   You never gave me the chance to follow thru with that.I have attached a statement  with account paid in full.Just to clarify a point,  the endodontist did fill the tooth with a temporary filling, this is normal procedure.   Usually within a week to ten days you see your general doctor for a permanent restoration either crown ar composite.   The front desk and doctor usually review the procedure with the patients this is standard policy.   I apoligize if you feel they did not advise you that there is an additional cost for the permanent restoration.I hope this settles the issue and we can close it I have mailed the statement you requested today.

****** *******
Family Dental Lawrence

Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.  I understand that by choosing to accept the business response that my complaint will be closed as resolved.


Customer Review(s)

The customer review(s) below are un-filtered. These positive and negative reviews are not used in the calculation of the BBB Rating. If you wish to file a complaint and request a resolution to your issue please click here. This customer review section is not BBBs complaint resolution system. Customer Reviews are the subjective opinion of the individual who posted the review and not of Better Business Bureau. A customer review is not posted on a business if a BBB complaint on the same issue(s) is also filed. BBB cannot guarantee the accuracy of any customer review and is not responsible for the content of any customer review. Public comments are not customer reviews.

Customer Reviews Summary

0 Customer Reviews on Family Dental Associates
Positive Experience (0 reviews)
Neutral Experience (0 reviews)
Negative Experience (0 reviews)