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BBB Accredited Business sinceAdditional Locations
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Family Dental Associates also known as Family Dental at Reading, is a group dental practice providing general and specialty dental care. Including, braces, root canals, extractions, periodontic services as well as traditional dental care. Dental services are provided for children and adults.
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A BBB Accredited Business since
BBB has determined that Family Dental Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Family Dental Associates include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 2 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||2|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
These agencies may include:
Massachusetts Board of Registration in Dentistry
239 Causeway Street, Boston MA 02114
Phone Number: 1-800-414-0168 or 617-973-0971
Fax Number: 617-973-0980
The number is DN14926.
Type of Entity
Limited Liability Company (LLC)
Business ManagementDr. May Mu, D.M.D. Ms. Denyse Johnson, Marketing
Number of Employees
DENTISTS DENTISTS - ORAL SURGEONS DENTISTRY - COSMETIC DENTISTRY - CHILDREN DENTIST - PROSTHODONTIST DENTIST - PERIODONTIST DENTIST - DENTAL IMPLANTS DENTISTS - ORTHODONTISTS Offices of Dentists (NAICS: 621210)
Hours of Operation
|Saturday and evening hours available|
Method(s) of PaymentVisa
Most Insurances Accepted
Alternate Business NamesFamily Dental at Reading
Industry TipsBefore Visiting a Dentist Finding a Reliable Dentist Finding a Reliable Dentist - 5 Tips - Video
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Additional Email Addresses
- - Communication/Mass Email
- - eQuote
Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Read Complaint Details
Complaint: In June, 2013, I had a cleaning and mentioned that my gum was swollen. A dentist, Dr. *******, looked at the tooth and recommended a root canal. I was quoted $1,375.00. I was not told that this process would have additional costs such as a crown or filling the tooth after it was drilled for the root canal. They had adequate time and XRays to show that a crown was not going to be necessary. I had two visits with the specialist and was scheduled for a third in July to complete the root canal work. The specialist got sick and I expected that the office would find a replacement to complete the work. It was only after I received two bills for the balance and told the office I would not pay until completed, that they set up an appointment with a Dr **** from *******. He indicated that it was okay to fill the tooth holes drilled to do the root canal. The office set the appointment with Dr ******* to fill the holes with a permanent filling. The specialist doesn't do the filling. I had the bill in my hand on that day for the balance due of $342.00 and I asked if that was the balance, they said yes and I paid it. I received notification from the insurance company that they were billed an additional $150 for the filling. When I called the office, the girl said that any filling or crown would be extra. Does it make sense that they would leave the holes open after the root canal and that it would be extra to complete the work? Or does it make sense to quote me all the possible charges to begin with so I understood the amount? With four visits, they had ample opportunity to explain any additional charges. I have had trouble with their billing in the past. There is going to be a difference in what the insurance company pays and the $150.00 of $90.55. I don't think that I should have to pay the balance due when I wasn't quoted the amount and it should have been included in the original estimate.
Desired Settlement: I would like a detailed bill sent to me that states waiver of the balance due and paid in full.
Family Dental Lawrence patient balance
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Read Complaint Details
Complaint: This dental office has been harrassing me about a balance resulted from the negligence of their billing group for almost a year. I tried numerous times to clarify that it was NOT my responsibility for this balance. I visited the office, tried to make appointments to meet their office manager, but never successfully met this person. Instead I kept receiving bill statements for almost a year. Eventually I sent in my statement in December 2012 asking them to stop harassing me and that they should be responsible for their negligence. They never acknowledged the receipt of my statement even though I asked for it. Instead another bill statement came in with handwritten "Last Notice" without any signature. Recap of the events: - In early November 2010, I had a dental procedure performed at Family Dental Reading Office. - In early March 2012, I received an email from Family Dental. That was the first email that I received from Family Dental in regards to this matter. Even at that time, I was NOT asked to pay the balance. I was simply asked to send in my insurance card. Below are the email communications. The office staff didn’t even know the exact claim time limit at that time, which I found out later by calling my insurance company to be one-year. The timing (16 months after the procedure) that the office staff finally reached out to me was well beyond this one-year time limit. From: email@example.com To: ************@hotmail.com Subject: ** Date: Thu, 8 Mar 2012 11:56:13 -0500 Hello, We have gone through old claims and see that ins still hasn't paid on an old appointment of yours. They are requesting a copy of your medical card front and back for an ext you had done in 2010 Could you please emial us a copy of your card ? Thank you, ***** From: *** ***** To: firstname.lastname@example.org Sent: Saturday, March 17, 2012 2:01 PM Subject: RE: ** That's strange. Actually I need to make an appointment for teeth cleaning and can bring in the card meanwhile. For the appointment, I prefer an appointment later of any working days, the later the better. Emails will be the best way to reach me. Thanks, ** 3/21/2012 Reply ? Family Dental Reading To red ***** I can make an appointment for you, no problem you can call the office at any time. can you email the card to us so we can get that sent to the insurance? they have a time limit on their claims Thank you - I contacted my insurance companies right after I received the email from the office stating that there was a time limit on the claims. The insurance companies confirmed that the time limit on the claims to be one-year, which meant by the time that I was contacted by Family Dental via email dated March 8, 2011 (16 months after my procedure), the claim had already fallen out the time limit window. - I immediately contacted Family Dental about this finding and inquired what had caused this delay in getting the claim to go through. The office staff at the time explained that it was because they could not reach me. I told her that could not be true. Had they ever tried to reach me like they finally did in March 2012, they would have reached me anytime they had tried. My mailing address did NOT change. I did NOT receive any mails in regards to this matter. My email account did NOT change. I checked it regularly and did NOT receive any emails either until recently and as soon as I found out the email, I responded right away. My phone number did NOT change. I did NOT receive any voicemails. There was never any delay or negligence or no action from my end. The only explanation is that they did NOT reach out to me before March 2011 due to their negligence. - Only after the office realized that the claim fell out of the insurance allowed one-year window, they started to chase after me and asked me to pay for the balance, which is ridiculous since it is NOT my fault that the office staff was not competent enough to understand there was one-year claim time limit, and it is NOT my fault that the office staff neglected to contact me to facilitate the claim process. I have been nothing but responsive and cooperative during the whole process as soon as the office staff reached out to me. - In summer 2012, I tried to set up an appointment to see the office manager to settle this matter, but never succeeded. Instead, I have been bombarded by the mails and phone calls asking me to pay the balance, which is ridiculous. They never tried to reach me as hard when the procedure was first performed, only after they found out their negligence had caused the insurance not to pay the balance, had they started to mail me, call me, email me. -In December 2012, after being bombarded with bill statements, I sent in my statement on this matter, including copies of my paystubs of the time when the procedures were performed showing my medical and dental insurance coverage at that time. I received no respone, no acknowledgement of receipt of my statement. I called the office to make sure that the statement was received in January 2013. Then came another bill statement with handwritten "Last Notice". -- The office should NOT impose the consequence of their negligence/no action to me, who has been responsive and responsible in every communication.
Desired Settlement: Stop asking me to pay the balance, which is NOT my responsibility at the first place. Had their billing staff been more competent, the claim would have NOT fallen out of insurance company's allowed one-year window. I paid my medical and dental insurance premium each month already, therefore, it is NOT my responsibility for paying their negligence.
Family Dental Associates
I have reviewed the response submitted by the business and have determined that
the response does not satisfy or resolve my issues and/or concerns in reference
Yes please consider the issue resolved with no more bills.
I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint.