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BBB Accredited Business since
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Biddeford Saco Dental Associates provides dental work including examinations, cleanings, fillings, crowns, bridges, veneers, bonding, whitening, periodontics, occlusal guards, radiographs, and more.
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A BBB Accredited Business since
BBB has determined that Biddeford Saco Dental Associates meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Biddeford Saco Dental Associates include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||0|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Maine Department of Professional & Financial Regulation
35 State House Station , Augusta ME 04333
Phone Number: (207) 624-8500 or TTY: Maine relay 711
Fax Number: (207) 624-8690
The license number is DEN3112.
Type of Entity
Business ManagementDr. James E Kelley, Co-Owner Dr. Jacob Roskelley, DMD
Number of Employees
DENTISTS DENTISTRY - COSMETIC DENTIST - DENTAL IMPLANTS Offices of Dentists (NAICS: 621210)
Method(s) of PaymentCash
Service AreaBiddeford Saco Dental Associates provides their services in AUGUSTA, BOOTHBAY HARBOR, BOOTHBAY HBR, CAPITOL IS, CAPITOL ISLAND, CHELSEA, KITTERY, OGUNQUIT, OLD ORCHARD BEACH, OLD ORCHD BCH, PORTLAND, S PORTLAND, SIDNEY, SOUTH PORTLAND, SQUIRREL IS, SQUIRREL ISLAND & WELLS, ME.Biddeford Saco Dental Associates provides their services in BEDFORD & LOUDON, NH.Biddeford Saco Dental Associates provides their services in ANDOVER & METHUEN, MA.
Alternate Business NamesBiddeford Saco Dental Associates, P.A.
Industry TipsBefore Visiting a Dentist Finding a Reliable Dentist Finding a Reliable Dentist - 5 Tips - Video
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Complaint Trends - Last 3 Years
Customer Review Trends
Problems with Product/Service
Read Complaint Details
Complaint: I went to see Dr. ***** in August as a new patient. At my first cleaning, Dr. ***** recommended that I consider ****** ********* I told him that this was ideal for me, as I would never consider having ******* ******** again. He suggested that I begin with teeth number 20 and 21, as this would give me a solid chewing surface. I said "they are about $2,000 or $2,500 a piece, right", to which he responded "the total including the surgery is more like $3,000 per tooth". I agreed, on the understanding that, by the time my insurance picks up about $500-$800, I would have a total bill of about $5,500, or less. As it turns out, the total of the oral surgery and anasthesia was approximately $4,500, plus the cost of the x-ray ($169). When I returned to Dr. ***** for follow up *****, his Office Manager proceeded to tell me that I had a total balance with them of over $3.000. I was a little taken back, but she proceeded to tell me that Dr. ***** should not be the one giving estimates. If this is the case, then why didn't the front office personnel offer an estimate? At this point, I made a payment of $840, with the agreement that the balance of $1600 (assuming my new insurance would pick up approximately $550) would be paid in full by January 2, 2012 when the crowns were placed. I called back in Mid December to make another payment of $800, and assumed that I would have a balance of $800 on January 2, 2012 when the crowns were placed. I was not comfortable with the ridiculous amount being asked for, but felt as though I had come this far in the process and I had to do what was necessary to complete the procedure. I had cashed out my 401K and was depending on savings to cover the balance. This was such a financial strain on my family that we had to put the balance on credit cards in order to make payments. I just returned from Dr. *****s office and, after placing the crowns he mentioned that one of the crowns was too loose and if it becomes an issue, to let him know and he would replace the filling on the tooth in front of it. So, instead of giving me what I paid for, he was saying he would do something that is second best to cover himself. Was I not just charged nearly $4,000 for a crown that I was lead to believe would fit perfectly? I asked if this is something he would cover, and he said yes. I explained my dismay with the actual cost of the procedures vs. the quote I was given. He asked if it was more than I expected or if it was an insurance issue. I reminded him of our conversation in August, which he claims to remember. He simply said "sorry bout that", and "I guess I'll have to call ******** ***** **** ******* to get myself up to date on the cost of their services, I'm still glad you did this though", then he left the room without so much as a thank you. With the money he made, I'm sure he is glad I did this. After he left the room, his assistant (who did not identify herself at any point through my visit) said that this was a common complaint from their patients and "as of a couple of weeks ago we now have a practice manager who should get this stuff in line and everyone should be leaving with a proper estimate of the cost of services. I went to the desk to check out. ****** pulled up my account and said that I had a balance exceeding $1350. I told her I had a conversation with ***** and was told that I should have a balance of $800. She said that on 12/21 they received notice from ******** that my procedure was not covered by my insurance. Again, why was this not discovered and brought to my attention before the services were rendered? At this point, I told her I came prepared to pay $800 (so as to fill my commitment as previously agreed) and that they would just have to bill me for the balance. I mentioned to her that there seems to be a severe lack of communication and cohesion in the offce and that I should have been given a proper cost of their services before anything was done, if their billing amounts were going to be so far skewed from what Dr. ***** had quoted me. At this point, she was kind enough to tell me that Dr. ***** should NOT be discussing billing amounts with patients, that he was not familiar enough with their billing and that he would NEVER tell me a procedure would be $3,000....even after I just had this conversation with him AND it was witnessed by his assistant. Afte this, ****** told me that there are estimates and then there are pre-determinations and that they give a pre-determination and list out of pocket expenses to EVERY patient. This was not the case and I was duped into believing that Dr. *****s number of $3,000 per tooth was right. I told her that maybe Dr. ***** was just telling me what I wanted to hear, and again she said he would never do this, that I am wrong and they run an ethical practice. She managed to turn my constructive criticism into an uncomfortable and confrontational conversation that left me feeling stupid because I did not understand the exact terminology used in the dental business. Waht this all boils down to is the price of their services was misrepresented, I was grossly over charged based on what Dr. ***** told me and, although I had to pay far more than I was quoted, I am left holding the short end of the stick.
Desired Settlement: As this caused an unnecessary financial burden on my family, I feel as though Dr. ***** should consider himself obligated to keep to his word and keep the whole procedure to the estimated $6,000, minus what balance my previous insurance covered at both his office and ******** ***** **** *******. I should not be liable for the balance due on my account, and I should receive a refund for the balance over the estimated $6,000 total that I have already paid his office.
Thank you for forwarding a copy of Mr. ********'s concerns to me. Form my conversation with MR. ******** I did not realized he felt deliberately mislead or that the treatment was such a financial hardship for him. After I received the BBB notification, I attempted to call him but was unsuccessful and messages were not returned. Therefore I sent MR. ******** a letter apologizing for any misunderstanding and tried to assure him that any inaccuracy in what was supposed to be an estimate only, was not an intentional "low-ball". In an attempt to lessen his anxiety over the cost of the treatment and to show my good faith that I did not mean to mislead him, I credited the full $1500 that he mentioned in his letter and have already sent him a check.
BBB's Final Determination: Consumer accepted resolution offered by the business.