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Advanced Dental Care

Phone: (508) 695-7674 Fax: (508) 643-9189 6 Wilkins Drive # 204, Plainville, MA 02762 http://www.plainvillesmiles.com


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Description

Family Dental Care is a family dentistry practice specializing in preventative and restorative services. The business offers the following: cleanings, fluoride treatments, Orthodontics, cosmetic dentistry, root canals, dental implants, crowns, dentures and partials, as well as appliances to treat Sleep Apnea.


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Advanced Dental Care include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 1
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Advanced Dental Care
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: July 17, 1995 Business started: 01/01/1995 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Health & Human Services
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eohhs/
Phone Number: 617-573-1600
Fax Number: 617-727-5134
The number is DN1821750D.

Massachusetts Executive Office of Health & Human Services
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eohhs/
Phone Number: 617-573-1600
Fax Number: 617-727-5134
The number is DN18217.

Type of Entity

Sole Proprietorship

Business Management
Dr. Arkady Naiman, D.M.D., Owner
Contact Information
Principal: Dr. Arkady Naiman, D.M.D., Owner
Number of Employees

4

Business Category

DENTISTS DENTISTS - ENDODONTISTS DENTISTRY - CHILDREN DENTISTRY - COSMETIC DENTIST - DENTAL IMPLANTS DENTIST - PERIODONTIST Offices of Dentists (NAICS: 621210)

Hours of Operation
M: 8:00 AM - 7:00 PM
T: 8:00 AM - 7:00 PM
W: 8:00 AM - 5:00 PM
Th: 8:00 AM - 7:00 PM
F: 8:00 AM - 1:00 PM
S: 8:00 AM - 2:00 PM
Su: Closed
Method(s) of Payment
Visa
MasterCard
Cash
Check
Care Credit Medical
Dental Card
Alternate Business Names
Arkady T. Naiman, DMD
Industry Tips
Before Visiting a Dentist Finding a Reliable Dentist Finding a Reliable Dentist - 5 Tips - Video

Customer Review Rating plus BBB Rating Summary

Advanced Dental Care has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • THIS LOCATION IS NOT BBB ACCREDITED

    6 Wilkins Drive # 204

    Plainville, MA 02762 (508) 695-7674

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.

Complaint Detail(s)

5/2/2014 Billing/Collection Issues | Read Complaint Details
X

Additional Notes

Complaint: Was told I needed to pay estimated out-of-pocket portion in advance. Was charged $312.00 in Oct 2013 while my dental insurance should have covered 100-80% assorted procedures. Dentist was unable to complete root canal, had to cancel procedure and when I returned for alternate tooth extraction, I was advised there was additional balance due on the prior incomplete procedure and more out-of-pocket expense would need to be paid for that day's appointment. Which I challenged and refused to pay, stating I was expecting a refund should be due to me. After months of ***** Dental Insurance notifying me the claim for Incomplete Root Canal could not be finalized due to Advanced Dental's failure to provide requested information. Finally received statement early March 2014 showing the contractual amount of patient's responsible payment should have been $54.00. Subsequent repeat requests for refund directly to Advanced Dental have been ignored.

Desired Settlement: Submitted complaints via their website again today 4/7/2014 stating that a Small Claims lawsuit will be filed if payment not received within 30 days.

Business Response: The consumer has been refunded and all is resolved.