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          Find a Location

          Iron Mountain has 104 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Please enter a valid location.

            Business ProfileIron Mountain

            Data Processing Services
            HeadquartersMulti Location Business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            Additional business information

            See all additional business information

            Contact Information

            1 Federal St

            Boston, MA 02110-2012

            Get Directions
            Visit Website
            (800) 899-4766

            Customer Reviews

            1.07/5

            Average of 61 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            169 complaints closed in last 3 years

            39 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            A-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 73

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Overview

            Iron Mountain is a provider of information storage and management solutions. The company's solutions for records management, data backup and recovery, document management and secure shredding help organizations to lower storage costs, comply with regulations, recover from disaster, and better use their information for business advantage.

            Business Details

            This is a multi-location business.

            Find a Location

            Iron Mountain has 104 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Please enter a valid location.
              Headquarters
              1 Federal St, Boston, MA 02110-2012
              BBB File Opened:
              3/4/2005
              Years in Business:
              73
              Business Started:
              1/1/1951
              Business Incorporated:
              1/27/1982
              Type of Entity:
              Corporation
              Number of Employees:
              20000
              Alternate Business Name
              • Iron Mountain Group, Inc.
              Business Management
              • Mr. William Meaney, President/CEO
              • Mr. Stuart Brown, CFO
              • Ms. Fidelma Russo, Chief Technology Officer
              Contact Information

              Customer Contact

              • Mr. Ernest Cloutier, General Manager
              • Mx. Customer Advocacy Center, Customer Advocate
              Additional Contact Information

              Phone Numbers

              Read More Business Details and See Alerts

              Customer Complaints

              169 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/20/2024

              Complaint Type:
              Service or Repair Issues
              Status:
              Answered
              We've used Iron Mountain for many years. The week of March 11, 2024 we requested boxes be delivered to ** from their record retention. After multiple attempts to get help with customer service, they said we have to pay outstanding invoices to get the hold off our order. We were never made aware of any outstanding invoices. One of the invoices we show as paid and another I wish to dispute but they are holding our boxes ****** until we pay the outstanding. Once paid, I feel I've lost any opportunity to dispute and/or receive credit. I've reached out to customer service multiple times but they don't seem to know anything, leaving us without any recourse.
              Read More
              Read 168 More Complaints

              Customer Reviews

              61 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Nakia P

              04/01/2024

              I'm convinced their tactic is to make the process as frustrating as possible so customers won't ask for their money back after incorrect charges/charges for no service. The lack of communication, attention to details and transparency is the icing on the cake of reasons why I will never use or recommend Iron Mountain ever again. Stay far away unless you enjoy sending 100 emails for the same issue to be resolved.

              Iron Mountain Response

              04/03/2024

              Hi *****,

              Thank you for bringing this matter to our attention. We apologize for the poor experience youve had, as it does not encompass what we intend for our customers. We will be thoroughly reviewing your account and will touch base with you directly to discuss a resolution, as well as providing an updated response through this complaint. 

              Customer Advocacy Associate


              Read 60 More Customer Reviews

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              More Info on Local BBB

              BBB Reports On

              BBB reports on known marketplace practices.

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