I don't think I have ever dealt with a business that is less professional and more disorganized than this. CHOOSE ANOTHER CREDIT CARD MERCHANT! READ OTHER REVIEWS....HORRIBLE TRACK RECORD.
I called to cancel my account and was told by the representative that it would be closed that month and that would be my last bill. Months later, when I realized the charges continued, I called and asked why my account hadn't been closed. It was explained then that I had to fill out a processing paper work to close my account. That paper work had never been mentioned to me before so I asked them to send me the proof that they had emailed me the necessary form when I first called. They could not produce that email and admitted having not sent the form. I requested to be credited for the 5 months of charges from the time I called to close they account and they never got back to me. I called and left two messages and the representative never called me back. SIX MONTHS LATER, THEY WONT CREDIT ME BACK MONEY THEY TOOK AFTER THEIR MISTAKE. BAD BUSINESS!!
This customer had a NEGATIVE experience with this business.
This customer WOULD NOT recommend the business to a friend, family member, neighbor or colleague.
Comment from the Business
all cancellation must be signed by the owner who signed up for the merchant acdcount. we have been in business fro over 19 years and the policies we follow are required by all credit card processing companies. our representative would ALWAYS send a closure form, it is the only way to close an account.
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