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BBB Accredited Business since
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Vision Payment Solutions provides credit & debit card processing services, ACH, echeck, gift / loyalty card, and merchant cash advance for a various merchants throughout the United States.
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A BBB Accredited Business since
BBB has determined that Vision Payment Solutions meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Vision Payment Solutions include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. Eric Hannelius, Owner
Number of Employees
CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD PROCESSING SERVICE MERCHANT ACCOUNT SERVICES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Industry TipsMinimum Charges On Credit Cards Unauthorized Credit Card Billing
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Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: A merchant account was set up with my company that I was never notified of. I did go through the process of filling out applications, but when the time had come to re-program my terminal, Vision Payment Systems never called to do this. This would be the only way they would be able to process my credit card transactions. For more than 3 years VPS debited my account for a monthly service charge of $18.99. I was at fault for not investigating these charges. I have 2 other merchant accounts and assumed it was one of those. When I did realize these charges were for VPS, I called to inquire. I was told it was their base monthly fee. When I asked why they never contacted me to set up my terminal they simply said that is not something they normally do. They did not have any concern that they never processed one single transaction for my company. I never received a monthly statement either by mail or email. When I notified them that I wanted to close my account, I was informed that there would be a $250 early termination fee. I asked that it be waived and this was the response I received: "I appreciate your effort....I really can't make any deals. It is not my call. The policy on this is very strict. Believe me, you are not the first person that has asked for the fee to be waived, and you won't be the last. There is nothing that can be done, unless you want to come back and process your cards with VPS." I had asked that fee be cut in half to $125, I would be satisfied with that as I also made a mistake here. I have since changed processors and am very happy with my current company. VPS never processed anything for me, just billed me a monthly fee.
Desired Settlement: I would be satisfied with paying half of the $250 fee. We were both at fault here, but the way it was handled by Vision Payment Systems was unacceptable in my opinion.
BBB's Final Determination: Consumer accepted resolution offered by the business.