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BBB Business Review

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BBB Accredited Business since

Capital Bankcard

Phone: (888) 655-1653 Fax: (617) 778-6770 1 Federal Street 2nd Floor, Boston, MA 02110 http://www.capitalbankcard.com


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Description

Capital Bankcard develops and offers secure, payment processing solutions and merchant account services to developers, ISV's, VAR's and merchants nationwide. We also assist our merchant in achieving and maintaining PCI compliance, an integral part of processing transactions securely.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Capital Bankcard meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Capital Bankcard include:

  • Length of time business has been operating
  • Response to 12 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

12 complaints closed with BBB in last 3 years | 4 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 7
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 5
Total Closed Complaints 12

Customer Reviews Summary Read customer reviews

10 Customer Reviews on Capital Bankcard
Customer Experience Total Customer Reviews
Positive Experience 2
Neutral Experience 0
Negative Experience 8
Total Customer Reviews 10

Additional Information

BBB file opened: January 07, 2011 Business started: 01/01/1998 in MA
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. Henry Helgeson, Co-CEO Ms. Diana O'Donnell, Research and Processing
Contact Information
Principal: Mr. Henry Helgeson, Co-CEO
Customer Contact: Ms. Diana O'Donnell, Research and Processing
Related Businesses
Cayan
Number of Employees

200

Business Category

CREDIT CARD PROCESSING SERVICE ELECTRONIC EQUIPMENT & SUPPLIES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)

Products & Services

Capital Bankcard offers the following product(s): Credit Card Processing Software, Credit Card Processing Terminals, Pin Pads

Hours of Operation
M: 9:00 AM - 9:00 PM
T: 9:00 AM - 9:00 PM
W: 9:00 AM - 9:00 PM
Th: 9:00 AM - 9:00 PM
F: 9:00 AM - 9:00 PM
Method(s) of Payment
Visa
MasterCard
Discover
American Express
Personal Check
Business Check
Cashiers Check
Debit Card
Money Order
Service Area
Capital Bankcard provides their services in ALABAMA , ALASKA , AMERICAN SAMOA , ARIZONA , ARKANSAS , CALIFORNIA , COLORADO , CONNECTICUT , DELAWARE , DISTRICT OF COLUMBIA , FLORIDA , GEORGIA , GUAM , HAWAII , IDAHO , ILLINOIS , INDIANA , IOWA , KANSAS , KENTUCKY , LOUISIANA , MAINE , MARSHALL ISLANDS , MARYLAND , MASSACHUSETTS , MICHIGAN , MINNESOTA , MISSISSIPPI , MISSOURI , MONTANA , NEBRASKA , NEVADA , NEW HAMPSHIRE , NEW JERSEY , NEW MEXICO , NEW YORK , NORTH CAROLINA , NORTH DAKOTA , NORTHERN MARIANA ISLANDS , OHIO , OKLAHOMA , OREGON , PALAU , PENNSYLVANIA , PUERTO RICO , RHODE ISLAND , SOUTH CAROLINA , SOUTH DAKOTA , TENNESSEE , TEXAS , UTAH , VERMONT , VIRGIN ISLANDS , VIRGINIA , WASHINGTON , WEST VIRGINIA , WISCONSIN & WYOMING.
Industry Tips
Unauthorized Credit Card Billing

Customer Review Rating plus BBB Rating Summary

Capital Bankcard has received 4.23 out of 5 stars based on 10 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.