BBB Accredited Business since
Beacon Payments
Phone: (877) 986-4445 Fax: (617) 986-4449 25 Temple Place Suite 2L, Boston, MA 02111 http://www.beaconpayments.com
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Description
Beacon Payments offers secure, payment processing solutions and merchant services to small, medium and large merchants nationwide; developers, ISV's, and VAR's.
The business states they also assist merchants in achieving and maintaining PCI compliance, an integral part of processing transactions securely. Beacon Payments, offers the following product(s): Credit Card Processing Terminals, Pin Pads, Credit Card Processing Software
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BBB Accreditation
A BBB Accredited Business since
BBB has determined that Beacon Payments meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Beacon Payments include:
- Complaint volume filed with BBB for business of this size.
- Response to 2 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison | Chart
Customer Complaints Summary Read complaint details
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising/Sales Issues | 0 |
| Billing/Collection Issues | 2 |
| Delivery Issues | 0 |
| Guarantee/Warranty Issues | 0 |
| Problems with Product/Service | 0 |
| Total Closed Complaints | 2 |
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Definitions
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Complaint Process |
File a Complaint against Beacon Payments
See Trends in Complaints on Beacon Payments
Customer Reviews Summary Read customer reviews
| Customer Experience | Total Customer Reviews |
|---|---|
| Positive Experience | 0 |
| Neutral Experience | 0 |
| Negative Experience | 0 |
| Total Customer Reviews | 0 |
Read Customer Reviews | Submit a Customer Review | See Trends in Customer Reviews on Beacon Payments
Additional Information
topType of Entity
Limited Liability Company (LLC)
Business Management
Mr. David Selenow, Operating Partner Mr. Gerald Kadish, Operating PartnerContact Information
Number of Employees
140
Business Category
CREDIT CARD – MERCHANT SERVICES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD PROCESSING SERVICE
Products & Services
Beacon Payments sells the following brand(s): Casio, Clover, Genius by Merchant Warehouse, Hypercom, Leaf, PC America, PointOS, Verifone
Beacon Payments offers the following product(s): Cash Advance, Check Processing, Credit and Debit Card Processing, Gift and Loyalty Card Programs, Mobile Phone Payment Acceptance, Mobile Phone Payment Applications, Point of Sale Equipment
Hours of Operation
| M | : | 9:00 AM - 6:00 AM | |
| T | : | 9:00 AM - 6:00 AM | |
| W | : | 9:00 AM - 6:00 AM | |
| Th | : | 9:00 AM - 6:00 AM | |
| F | : | 9:00 AM - 6:00 AM | |
| S | : | Closed | |
| Su | : | Closed | |
Method(s) of Payment
CashCheck
Visa
MasterCard
Discover
American Express
Refund and Exchange Policy
The business states they will refund qualifying purchases within 30 business days.What is a BBB Business Review?
We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.
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Professional AffiliationsX
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.
BBB Reporting Policy
As a matter of policy, BBB does not endorse any product, service or business.
BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.
BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.
Complaint Detail(s)
| 11/3/2012 |
Billing/Collection Issues
|
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X
Additional NotesComplaint: I have called and emailed Beacon Payments for over 2 months regarding cancelling my credit merchant account, in which they replied twice (one by a local agent named ****, and another by one of their officer ***** *******) that my account was to be immediately cancelled, that no more charges were to be debited from my bank account. I now have 2 continuous months of bank charges of about $40 each month, which was promised over and over to be reimbursed. There is no reason that it should take over 60 days to cancel an account, reimburse any charges, and/or correct any billings. I have signed the form needed for cancellation and received a final confirmation cancellation email from ***** on Thursday, September 13, 2012 at 8:55 AM, yet more charges show up on my account in October. I sent another email to ***** last week, requesting an immediate refund, cancellation of my account, and no further charges within 2 business days before filing this complaint with the BBB. I have not yet received any reply; this business plainly ignores any request and has not even bother to reply to the email stating their explanations. Please have this business investigated for any further charges to other customers that never bother to complain every month when $40 is being charged for "minimum transaction and billing fees" even not supposedly CLOSED accounts. When I originally called in to cancel, I was forwarded to several numbers, saying I need to be cancelled through some "sister company" before they would even consider... that means trying to reach my local agent **** which never answer the phone any more. Please help notify any authority over this bad practice. To all future businesses, be careful of this name Beacon Payments, you can never cancel your account! Desired Settlement: All charges for the last 2 months refunded. All future charges immediately stop. My account immediately cancelled. My bank account information completely erased from the billing system. All personal information and business information to be wiped out from their system.
Business Response:
Hello, BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved |
| 6/20/2012 |
Billing/Collection Issues
|
Read Complaint Details
X
Additional NotesComplaint: I was recommended by a Credit Card broker to switch to Beacon that they were a better company than Transtec. I filled out an application for it but have not heard back from Randy (the Credit Card broker that recommended the switch) or Beacon since then. Today I received an invoice stating that I was being billed $40. I've never received any service from Beacon and have never spoke with them, so this bill is invalid. There is also nothing about how they expect me to pay this $40. I called the phone number on this and a machine answered but hung up on me. I called back but the machine hung up on me again. Once again I've never received anything from Beacon about this service other than this statement of charges. Desired Settlement: Of course this $40 charge needs to be dropped. Also I am pretty sure that I do not want to do business with a company that would charge me for services like this when I haven't even heard from them and didn't know if my application had even been received. Especially when they have a customer service machine that only hangs up on me. Beacon must cancel the application process. I will not be doing business with them. Business Response: We apologize for any inconvenience our customer had which led him to file a complaint with the BBB. After receiving his first statement Mr. ******* reached out to us and informed us he would not be using our service because his previous processor was going to charge him a hefty fee to terminate his account. We closed his account and waived all fees related to his account upon receiving his request. All of this was done within 48 hours. Please note we were proactive in resolving this prior to being contacted by the BBB and did so unaware Mr. ******* had escalated his complaint. Our company policy is to handle every situation with integrity. This processing account was closed immediately upon Mr. *******’s request. The $40 fee was refunded. I called the customer service phone number myself and was connected to a customer service representative in less than 2 minutes.
Consumer Response:
I am very satisfied with Beacon's response to this complaint. My reporting of this problem was perhaps too hasty. I very much appreciate Beacon working with me and as I have told them, if the opportunity to sign up with a different company for credit card processing comes up, they will be the first ones I will call. On the other hand the previous company, Transtec, has been a huge problem and very unethical. BBB's Final Determination: Consumer accepted resolution offered by the business. |
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