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BBB Accredited Business since
Phone: (877) 986-4445 Fax: (617) 986-4449 25 Temple Pl Unit 2L, Boston, MA 02111
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Beacon Payments offers secure, payment processing solutions and merchant services to small, medium and large merchants nationwide; developers, ISV's, and VAR's.
The business states they also assist merchants in achieving and maintaining PCI compliance, an integral part of processing transactions securely. Beacon Payments offers the following product(s): Credit Card Processing Terminals, Pin Pads, and Credit Card Processing Software.
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A BBB Accredited Business since
BBB has determined that Beacon Payments meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for Beacon Payments include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 4 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||3|
Type of Entity
Limited Liability Company (LLC)
Business ManagementMr. David Selenow, Operating Partner Mr. Gerald Kadish, Operating Partner
Number of Employees
CREDIT CARD – MERCHANT SERVICES CREDIT CARD & OTHER CREDIT PLANS-EQUIPMENT & SUPPLIES CREDIT CARD PROCESSING SERVICE Financial Transactions Processing, Reserve, and Clearinghouse Activities (NAICS: 522320)
Products & Services
Beacon Payments sells the following brand(s): Casio, Clover, Genius by Merchant Warehouse, Hypercom, Leaf, PC America, PointOS, Verifone
Beacon Payments offers the following product(s): Cash Advance, Check Processing, Credit and Debit Card Processing, Gift and Loyalty Card Programs, Mobile Phone Payment Acceptance, Mobile Phone Payment Applications, Point of Sale Equipment
Hours of Operation
|M||:||9:00 AM - 6:00 AM|
|T||:||9:00 AM - 6:00 AM|
|W||:||9:00 AM - 6:00 AM|
|Th||:||9:00 AM - 6:00 AM|
|F||:||9:00 AM - 6:00 AM|
Method(s) of PaymentCash
Refund and Exchange PolicyThe business states they will refund qualifying purchases within 30 business days.
Industry TipsUnauthorized Credit Card Billing
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
25 Temple Pl
Boston, MA 02111 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
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Read Complaint Details
Complaint: Although by signing a contract for Credit Card processing we were told No FEES at all except one flat 2.7% fee we were charged a $ 49.00. We decided to let it go this fee. But after we in writing closed the account they continue charging, our request to speak with the manager were never honored, the agent promised twice to refund our money and nothing happen. Because we already suffered an scam from ******** **** ******** phone **** *** ** ** we do not want to suffer another scam by a company that is under the umbrella of the BBB
Desired Settlement: Refund and not to touch our account again
Business Response: Mr. *******, We received your written cancellation form on July 1st, which was after June billing closed and was sent off for ACH. This is the reason you were billed a few days after you submitted your cancellation form.Prior to this complaint we already issued a refund for all fees except for $9.29 which was charged for transactions processed. The $9.29 in fees is less than the 2.70% you mentioned.The refund will hit your bank account no later than July 31st as promised.The $49 was billed for a card reader for your cell phone which you purchased. This was also refunded prior to this complaintYou mentioned filing this complaint due to the actions of our competitors. We're sorry others have burned you in the past. That is not the way Beacon Payments does business.
Consumer Response: Better Business Bureau: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint #********. I understand that by choosing to accept the business response that my complaint will be closed as resolved. Regards, ****** ******* The facts and dates the seller is bringing are not accurate, but on todays date i can say,the seller completely resolved this complaint. I thank you a lot for your intervention and wish the seller good luck as well as thank them for finally solving this question
Read Complaint Details
Complaint: I was accesively solicited by an employee of their business. Multiple visits per week. I initially had hesitation about doing business with a door to door sales person. Because of the issue of full disclosure. This representative assured me giving my information would only result in a pre approval. He had made over a dozen attempts in accessing a voided check by myself. Our last contact he said the company had a new policy and would only need my verification from my bank. A few days ago I received a package from *** with equipment. I don't even know the terms of the agreement. I'm very upset and have made several attempts to cancel this account.
Desired Settlement: Cancellation of services and no further contact
Business Response: Our apologies for the trouble you had with our sales person. I am happy to help you resolve this by phone if the following explanation and resolution does not satisfy you. My name is ***** ******* and you can reach me directly at *** *** *****We received your signed Merchant Processing Application and Agreement which we processed on 6/30/2015 and shipped equipment on 7/2/2015. We are glad to assist you in returning the equipment and closing this account. You should expect an email with a prepaid *** shipping label via email within 24 hours. Simply box up the equipment and give it to any *** driver or drop it off at any *** dropbox. If you incurred any charges to your account they will be refunded. We strive to always do the right thing and maintain an excellent reputation. Please be aware this is a rare occurrence for us and it is more then exception than the rule.
Read Complaint Details
Complaint: I was with beacon payments for atleast 3 years or more when I decided to cancel I contacted my sales rep ****** who told me to contact **** ****** which I did who assured my everything was taken care of in January (17th to be exact, I have his emails) I have been billed twice for no transactions via credit card just $50 for no reason whatsoever. I tried contacting him directly but of course he said he was working on it and he was not sure if any credit would go though, this is a fraudulent company stay away.
Desired Settlement: seller is dishonest
Business Response: ****, I pulled all of the communication records on this and you did send your cancellation form to **** ****** on January 17th, who immediately forwarded it to customer service. Looks like it was not handled properly at that point. In no way was this dishonest or intentional; However, we do take responsibility for the error in getting the form processed. You have our apologies. Prior to reading and responding to this complaint a refund for February fees had already been requested and approved. You mentioned two months of fees, however I only see February fees billed in err. You processed transactions and were billed properly in January and you will not be billed for March.
They unfortunately do not respond to my emails so I left alone in the dark, not knowing if I was going to be billed for March or if the refund was processed. This was my only hope in communicating with the company, I can forward any necessary emails to anyone that needs them. I do accept to close the dispute as long as no further billing takes place and my refund is processed. Companies cannot charge for services that are not rendered. Thank you for your help I've tried several times on my own.
Problems with Product/Service
Read Complaint Details
Complaint: they offer a service which never was perform, they have been charging monthly to my account, call to cancel supposedly the service that i never used, they always tell me the are going to call someone outs to confirm cancellation as of right now I'm tire of trying with phone calls and I did send all paper work the ask for. very poor customer service
Desired Settlement: they have my back account the can deposit that money back to my account
Although this was a miscommunication between our sales agent and the merchant we are taking responsibility and issuing a refund. The merchant decided not to use the service after signing up with us. We sent out equipment which was delivered to the merchant. When the merchant requested to cancel we received the paperwork but the account was not closed because we did not receive our equipment back. Our agent has either already picked up the equipment or will be picking it up this week. We will have his account closed as soon as we receive it which will end automatic billing.
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does satisfy my issues and/or concerns in reference to complaint. I understand that by choosing to accept the business response that my complaint will be closed as resolved.
Customer Reviews Summary