BBB Business Review
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BBB Accredited Business since
Phone: (800) 769-3571 Fax: (617) 663-6501 130 Rumford Avenue Suite 202, Auburndale, MA 02466 View Additional Email Addresses
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American Consumer Credit Counseling (ACCC) is a non-profit 501(c)3 organization. The business offers credit counseling, debt management and finacial education to consumers nationwide.
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A BBB Accredited Business since
BBB has determined that American Consumer Credit Counseling, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for American Consumer Credit Counseling, Inc. include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 4 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Reviews are not used in the calculation of the BBB Rating.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||4|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||15|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Vermont Department of Banking, Insurance, Securities & Health Care Administration
89 Main Street, Montpelier VT 05602-3101-3101
Phone Number: 802-828-3301
Fax Number: 802-828-3306
The license number is DA 16.
Rhode Island Department of Business Regulation
1511 Pontiac Ave, Cranston RI 02920-4232
Phone Number: (401) 462-9500
Fax Number: (401) 462-9532
The license number is 20051926DM.
Massachusetts Division of Professional Licensure
1000 Washington Street, Boston MA 02118
Phone Number: (617) 727-3074 or Consumer Line: (617) 727-7406
Fax Number: (617) 727-1944
The license number is 913275.
Type of Entity
Business ManagementMs. Donna M. Conley, Vice President Mr. Steven R. Trumble, CEO Ms. Tracey Macomber, Quality Assurance Manager
Number of Employees
CREDIT & DEBT COUNSELING SERVICES All Other Nondepository Credit Intermediation (NAICS: 522298)
Method(s) of PaymentPersonal Check
Automatic Bank Withdrawal
Alternate Business NamesACCC
As a non-profit financial education and credit counseling organization, ACCC is mandated to comply with all state and federal laws. In order to conduct business as a legal entity, ACCC must have a Certificate of Authority to do business within a state. ACCC has attained a Certificate of Authority in all 50 states as issued by the Secretary of State including the District of Columbia. ACCC is licensed in every state where it is required.