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BBB Business Review

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BBB Accredited Business since

National EMS Institute, Inc.

Phone: (800) 497-6732 Fax: (508) 436-4730 90 Main St, Carver, MA 02330 http://www.facebook.com/pages/Starr-EMS-Training/199494050080754 View Additional Web Addresses



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Description

NATIONAL EMS INSTITUTE offers training programs to prepare students for the DOT and OEMS curriculum, and to prepare students to enter the EMS workforce through training and academic support.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that National EMS Institute, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for National EMS Institute, Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 2 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 1
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

6 Customer Reviews on National EMS Institute, Inc.
Customer Experience Total Customer Reviews
Positive Experience 3
Neutral Experience 1
Negative Experience 2
Total Customer Reviews 6

Additional Information

BBB file opened: September 23, 2009 Business started: 01/01/2001 in MA Business incorporated 04/01/2010 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Executive Office of Health & Human Services
One Ashburton Place, Boston MA 02108
http://www.mass.gov/eohhs/
Phone Number: 617-573-1600
Fax Number: 617-727-5134
The number is IC-862464.

Type of Entity

Corporation

Business Management
Mr. Mark E Cohenno , President Mrs. Melisssa White Jr., Vice- President
Contact Information
Principal: Mr. Mark E Cohenno , President
Principal: Mrs. Melisssa White Jr., Vice- President
Number of Employees

3

Business Category

CPR TRAINING & CERTIFICATION ADULT & CONTINUING EDUCATION All Other Miscellaneous Ambulatory Health Care Services (NAICS: 621999)

Products & Services

National EMS Institute, Inc. sells the following brand(s): National EMS Institute

National EMS Institute, Inc. offers the following product(s): AED sales, CPR training, EMT training

Hours of Operation
M: 9:00 AM - 4:00 PM
T: 9:00 AM - 4:00 PM
W: 9:00 AM - 4:00 PM
Th: 9:00 AM - 4:00 PM
F: 9:00 AM - 4:00 PM
S: Closed
Su: Closed
Method(s) of Payment
Cash
Check
MasterCard
Visa
American Express
Discover
Refund and Exchange Policy
The business states please check their website for refund information.
Service Area
National EMS Institute, Inc. provides their services in MASSACHUSETTS.

Customer Review Rating plus BBB Rating Summary

National EMS Institute, Inc. has received 4.45 out of 5 stars based on 6 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Eastern Massachusetts, Maine, Rhode Island and Vermont. Businesses may engage in more than one type of business.
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.