Business ProfileforRhode Island Home Improvement Inc.

Dear Madame or **** ** June 15th, my husband and I signed a contract with RIHI for a bathroom remodel. My husband is 64 years old and is disabled. The work we wanted done was to enable him to take a shower safely in another house we have, as we are selling this one. He uses a ****** and cannot get into a tub. ** the 17th, we were advised that we needed to resolve an issue with our house before we would be allowed to sell it. This unforseen issue took away the funding we had earmarked for this bathroom remodel that we so desperately wanted. As Monday was a holiday, I called RIHI on Tuesday to explain the situation. They were very nice and understood our problems. We were assured by *****************, our sales Rep, that the check would be forthcoming. I called ***************** again and he said he thought the check had already been mailed by the second week of July. Now, he is not returning my calls. We really wanted and needed this bathroom remodel but we were blindsided by the bad financial turn of events. We did cancel within the right of recission as Monday was a holiday. We are very upset by the way RIHI is treating us as we had a beautiful bathroom remodel project done by them several years ago and were very happy. Can you please assist us in getting our $650.00 deposit back please? Thank you very much, ******************