BBB Accredited Business since
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New England Insulation Company provides insulation services as well as window installation and repair services.
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A BBB Accredited Business since
BBB has determined that New England Insulation Company meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for New England Insulation Company include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||0|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Suite 5170, Boston MA 02116
Phone Number: 617-973-8787. 888-283-3757
Fax Number: 617-973-8799
The license number is 137271.
Massachusetts Executive Office of Public Safety and Security
One Ashburton Place, Room 2133, Boston MA 02108
Phone Number: 617-727-7775, TTY: 617-727-6618
Fax Number: 617-727-4764
The license number is CS-023411.
Rhode Island Contractors Registration and Licensing Board
1 Capitol Hill, 2nd Floor, Providence RI 02908
Phone Number: 401-222-1268
Fax Number: 401-222-1940
The license number is 1434.
Type of Entity
Business ManagementMr. Dennis Chicoine, President
Number of Employees
INSULATION CONTRACTORS-COLD & HEAT WINDOWS-INSTALLATION & SALES WINDOWS-WHOLESALE & MANUFACTURERS WINDOWS-REPLACEMENT DOORS
Industry Tips27 Questions For Home Owners Read Before You Sign Windows
129 Lyman St
Woonsocket, RI 02895 (401) 762-5485 (800) 488-5407 Directions
PO BOX 1449
Woonsocket, RI 02895
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Additional Phone Numbers
- (401) 762-5485(Phone)
Complaint Trends - Last 3 Years
Customer Review Trends
Read Complaint Details
Complaint: In August, 2008 I paid *** ******* ********** a total of $3,550.00 to insulate our older home with blown-in cellulose. In February 2011 we had flooding between several exterior walls from ice dams. Our concern was that we had mold growing between the walls from the water-logged insulation. On April 11, 2011 our contractor began removing the damaged plaster on the back stairway. We discovered that, in thirteen bays, there was trace insulation in four bays, and no insulation in the remaining bays. Subsequent demolition on the walls on the opposite, south side of the house revealed no insulation as well. We can safely assume, from what we found, that the rest of the house is uninsulated. On April 12 I sent an email to ****** *********, President of *** ******* **********, explaining our concerns, with nine photos documenting the problem, and asked him to contact us to contact us by phone or by email. No response. On April 13 I sent another email to Mr ********* with additional photos of the opposite side of the house. Again, no response. A week later I telephones his office and spoke with (****??) who assured me that Mr ********* would call back. Still waiting. Family and friends also did not notice any difference in either comfort level or fuel oil consumption after the house was "insulated" Note: On close inspection it appears that holes were drilled at somewhat regular intervals from the exterior sheathing. However, there is back plaster between the studs, and the holes either did not drill entirely through the back plaster, and/or the insulation was blocked from filling the channels between studs. Evidently there was no monitoring of quantity of material going into the walls.
Desired Settlement: Prompt cooperation with full refund of money paid to *** ******* **********. Thank you for your assistance with this unfortunate matter.
it has always been our policy in 33 years that if spots were missed that we will return and correct the matter. we will pay for an infra-red scam to determine where voids are missing. will have to try ad find the job in our records. if this was a utility job, then the customer only paid $1550 for the job and rest paid by the utility company. this is our first complaint in 33 years. we stand do stand behind our work. I will be out of the country till June 6th. so this matter will have to be resolve then
Consumer Response: I have reviewed the response submitted by the business and have determined that the response does not satisfy or resolve my issues and/or concerns in reference to complaint # *******. Thank you for contacting *** ******* ********** on our behalf. We had already tried contacting *** ******* ********** three times with our concerns, once by telephone and twice by email with full documentation of the issue. The company failed to respond to us in any way. How can they be trusted to follow through with their "infa red scam" remedy? We have already been "scammed", and paid the company $3550.00. Had the current contractor, brought in to repair water damage from ice dams in roof gutters, not opened up walls to remove the insulation we presumed was saturated behind the plaster, we might never have known that the insulation was not there. We require a full refund. Thank you. Regards, ******** ******
Business Response: Mrs ****** have the house infra-red by whoever she want to. infra-red is the only way that will tell where the insulation is missing. we will pay up to $200 to have it done and then blow in insulation wherever it was missed. would like to get a copy of the contract we had. we had a fie in 09 and lost all records. as far as email, we use *********** not ***. so we are sorry she didn’t get a reply. I’ve been around for 33 years and will stand behind our work. if it was a utility job they will vouch for our company
I would just ask that *** ******* ********** Company complete the job that we paid for, beginning with a comprehensive infrared survey of the entire exterior wall area and then completely filling any voids that may be detected. In dealing with water damage from ice dams this past winter, we’ve recently opened up extensive wall areas on both the north and south sides of the house and found no trace of blown-in insulation between the studs; we’ve already had to pay another contractor to fill these areas with fiberglass batt insulation so that we could replace the interior finishes. *** ******* ********** has done shoddy work here and they have an obligation to make it good.
BBB's Final Determination: After reviewing the position of all parties, BBB determined that the business made a reasonable effort to address the complaint. However the consumer remains dissatisfied.