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      Country
          Country

          Find a Location

          Duval Roofing LLC has 2 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • Duval Roofing LLC

              184 Park Street North Reading, MA 01864-2375

              BBB Accredited Business
            • Duval Roofing LLC

              PO Box 637 North Reading, MA 01864-0637

              BBB Accredited Business

            Business ProfileforDuval Roofing LLC

            Roofing Contractors
            Multi Location Business
            BBB accredited business

            At-a-glance

            Customer Reviews

            5/5stars

            Average of 4 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/29/2000

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            Duval Roofing has served Boston's North Shore since 1991, with more than 5,000 new roofs installed for homes and businesses. Using high quality materials purchased directly from manufacturers and stored on our 3-acre site in Reading, MA, we can offer competitive pricing to provide the best value to our customers. All our waste is separated and recycled at our own transfer facility. Debris from any roof job is removed by our own disposal truck the same day. No driveway dumpsters are ever used; no subcontractors. We do not split our time doing siding, painting, windows, home improvements etc. Roofing is all we do.

            Business Details

            This is a multi-location business.

            Find a Location

            Duval Roofing LLC has 2 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • Duval Roofing LLC

                184 Park Street North Reading, MA 01864-2375

                BBB Accredited Business
              • Duval Roofing LLC

                PO Box 637 North Reading, MA 01864-0637

                BBB Accredited Business
              BBB File Opened:
              2/29/2000
              Years in Business:
              33
              Business Started:
              3/15/1991
              Business Incorporated:
              12/7/2004
              Accredited Since:
              2/29/2000
              Licensing Information:
              This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
              Type of Entity:
              Limited Liability Company (LLC)
              Number of Employees:
              3
              Hours of Operation

              Primary

              M:
              7:00 AM - 4:00 PM
              T:
              7:00 AM - 4:00 PM
              W:
              7:00 AM - 4:00 PM
              Th:
              7:00 AM - 4:00 PM
              F:
              7:00 AM - 4:00 PM
              Sa:
              Closed
              Su:
              Closed
              Business Management
              • Mr. Kenneth Duval, Owner
              Contact Information

              Principal

              • Mr. Kenneth Duval, Owner

              Customer Contact

              • Mr. Kenneth Duval, Owner

              Industry Tip

              BBB Tip: Hire a trusted roofing contractor to repair, replace roof

              Customer Complaints

              3 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              03/01/2022

              Complaint Type:
              Problems with Product/Service
              Status:
              Answered
              I paid a 30% down payment of $2500.00 which was cashed on August 19, 2021. After many excuses and delays, Duval crews came on a very cold December 1, 2021, initiated and completed the project in the same day. On this day, I paid the remaining $5336.00 for a total of $7836.00. In addition to the items to be completed per contract, the team also installed two skylights and lead chimney flashing. On Friday, February 18th, 2022, I came home to find several missing and/or loose and flapping ridge cap shingles. I immediately phoned Duval Roofing and left a message. I followed up with an email. These particular missing shingles exposed the interior of the house to precipitation. Time was of the essence to repair the damage. It was almost 72 hours later Monday February 21st when I finally heard from Kim Duval about my roof. Because of Kim's delayed response I was forced to hire another contractor to repair the damage to my roof. Although Kim Duval said it was high winds, there were no storm related power outages February 17th-18th. Historical wind gust speeds were not high enough to remove properly installed shingles from a roof less than three months old. Both myself and this new contractor could see it was incorrect installation. He said the shingles are ruined and the whole ridge cap must be replaced. I had mentioned to him that the new work never "laid right" and he said that's because they left the old shingles and the shingles never cured. It turns out when I checked the contract, it clearly states to remove the old shingles, replace the drip edge, install ice and water barrier, install new shingles. It is reasonable to presume that "new shingles" includes a starter strip. This is a vital component to prevent premature deck rot. They were not installed. All of these things WERE NOT completed per contract. This is a blatant breach of contract. Duval roofing has been nothing but a nightmare from the moment they got my down payment. Please see attached for details.

              Customer Reviews

              4 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              John S.

              5 stars

              04/23/2023

              They had very competitive pricing, exceeded my expectations. Overall a awesome experience

              Local BBB

              Better Business Bureau in Eastern MA, ME, RI & VT

              BBB Reports On

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