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BBB Accredited Business since
Elizabeth Benoit LSW
Phone: (508) 991-3166 253 Mill Road, Fairhaven, MA 02719
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Elizabeth Benoit LSW is a consultant specializing in Medicaid and Mass Health eligibility, processing, and future planning.
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A BBB Accredited Business since
BBB has determined that Elizabeth Benoit LSW meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised the rating for Elizabeth Benoit LSW include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 1 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Industry Ratings Comparison
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1|
|Total Closed Complaints||1|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1|
Licensing, Bonding or Registration
This business is in an industry that may require professional licensing, bonding
or registration. BBB encourages you to check with the appropriate agency to be certain
any requirements are currently being met.
These agencies may include:
Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
The license number is 3017619.
Type of Entity
Business ManagementMrs. Elizabeth Benoit, President
Number of Employees
CONSULTANT - PLANNING HEALTH CARE REFERRAL SOCIAL & HUMAN SERVICES HEALTH SERVICE HEALTH CARE CONSULTANTS HEALTH CARE - PLACEMENT Family Planning Centers (NAICS: 621410)
Hours of Operation
|M||:||9:00 AM - 5:00 PM|
|T||:||9:00 AM - 5:00 PM|
|W||:||9:00 AM - 5:00 PM|
|Th||:||9:00 AM - 5:00 PM|
|F||:||9:00 AM - 5:00 PM|
Service AreaElizabeth Benoit LSW provides their services in MASSACHUSETTS.
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview
253 Mill Road
Fairhaven, MA 02719 (508) 991-3166 Directions
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Complaint Trends - Last 3 Years
Customer Review Trends
BBB Customer Review Rating plus BBB Rating Overview
BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.
|Customer Review Experience||Value|
|Positive Review||5 points per review|
|Neutral Review||3 points per review|
|Negative Review||1 point per review|
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Star Rating scale
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Problems with Product/Service
Read Complaint Details
Complaint: I met with ********* ****** at her office in order to get information and help with the Medicaid/Masshealth form, more specifically she was to file it.After we finished discussing my father's information and signing a number of papers allowing Mrs ****** to be his representative for Masshealth she told me she would require $700.00 to proceed with the application. I was taken aback because prior to our meeting we had discussed her fee which she told me was $450.00. She told me the $450.00 fee was for consultation only and if I wanted her to file the application it would cost an extra $250.00This felt like a bait and switch to me. I paid her but later called to discuss my dissatisfaction and what I felt was her misrepresentation of her services. When we had spoken on the phone prior the the "consultation" I questioned the amount of $450.00. She explained that she handles "everything" I would not have to handle "phone calls or paperwork" from Masshealth because she would deal with them directly and I would not have to. I reminded Mrs. ****** of this conversation on the phone. She told me she knows I was told it was for a consultation only because this is what she says to everyone who calls. Her telling people it is a "consultation meeting" does not release her from the rest of what she says during the conversation. I clearly asked her about the $450.00 at which time she told me she handles the phone calls and the paperwork and deals directly with Masshealth. She would only be doing these things if she filed the application!She has refused to provide me with a refund or a pro rate of any kind.
Desired Settlement: Since the meeting with Mrs ****** I have spent my time learning about the masshealth guidelines and filing the masshealth application. I have been on the phone, faxing and mailing paperwork, etc. All things I expected to receive for the $450.00 I paid to ********* ******. I would like a refund.
Dear Sir or Madam,
BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved