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BBB Accredited Business since

Elizabeth Benoit LSW

Phone: (508) 991-3166 253 Mill Road, Fairhaven, MA 02719

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Description

Elizabeth Benoit LSW is a consultant specializing in Medicaid and Mass Health eligibility, processing, and future planning.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Elizabeth Benoit LSW meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for Elizabeth Benoit LSW include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 1 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart


Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Elizabeth Benoit LSW
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

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BBB file opened: April 03, 2012 Business started: 01/01/1992 in MA
Licensing, Bonding or Registration

This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Massachusetts Office of Consumer Affairs & Business Regulation
10 Park Plaza, Boston MA 02116
http://www.mass.gov/ocabr/
Phone Number: (617) 973-8787/888-283-3757
Fax Number: (617) 973-8799
consumer@state.ma.us
The license number is 3017619.

Type of Entity

Sole Proprietorship

Business Management
Mrs. Elizabeth Benoit, President
Contact Information
Principal: Mrs. Elizabeth Benoit, President
Number of Employees

3

Business Category

CONSULTANT - PLANNING HEALTH CARE REFERRAL SOCIAL & HUMAN SERVICES HEALTH SERVICE HEALTH CARE CONSULTANTS HEALTH CARE - PLACEMENT Family Planning Centers (NAICS: 621410)

Hours of Operation
M: 9:00 AM - 5:00 PM
T: 9:00 AM - 5:00 PM
W: 9:00 AM - 5:00 PM
Th: 9:00 AM - 5:00 PM
F: 9:00 AM - 5:00 PM
S: Closed
Su: Closed
Service Area
Elizabeth Benoit LSW provides their services in MASSACHUSETTS.

Customer Review Rating plus BBB Rating Summary

Elizabeth Benoit LSW has received 0 out of 5 stars based on 0 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

Additional Locations

  • 253 Mill Road

    Fairhaven, MA 02719 (508) 991-3166

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Types of Complaints Handled by BBB

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  • Billing or Collection
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Complaint Detail(s)

5/5/2012 Problems with Product/Service | Read Complaint Details
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Additional Notes

Complaint: I met with ********* ****** at her office in order to get information and help with the Medicaid/Masshealth form, more specifically she was to file it.After we finished discussing my father's information and signing a number of papers allowing Mrs ****** to be his representative for Masshealth she told me she would require $700.00 to proceed with the application. I was taken aback because prior to our meeting we had discussed her fee which she told me was $450.00. She told me the $450.00 fee was for consultation only and if I wanted her to file the application it would cost an extra $250.00This felt like a bait and switch to me. I paid her but later called to discuss my dissatisfaction and what I felt was her misrepresentation of her services. When we had spoken on the phone prior the the "consultation" I questioned the amount of $450.00. She explained that she handles "everything" I would not have to handle "phone calls or paperwork" from Masshealth because she would deal with them directly and I would not have to. I reminded Mrs. ****** of this conversation on the phone. She told me she knows I was told it was for a consultation only because this is what she says to everyone who calls. Her telling people it is a "consultation meeting" does not release her from the rest of what she says during the conversation. I clearly asked her about the $450.00 at which time she told me she handles the phone calls and the paperwork and deals directly with Masshealth. She would only be doing these things if she filed the application!She has refused to provide me with a refund or a pro rate of any kind.

Desired Settlement: Since the meeting with Mrs ****** I have spent my time learning about the masshealth guidelines and filing the masshealth application. I have been on the phone, faxing and mailing paperwork, etc. All things I expected to receive for the $450.00 I paid to ********* ******. I would like a refund.

Business Response: Dear Sir or Madam,

I am writing to respond to a complaint filed with you by one of my clients.  First I want to say how distressed I am to receive this complaint.  I have been in business for 20 years and have never received a complaint like this.  While I know that I can not please every client, I strive to offer the best service possible and handle any misunderstandings directly with the client.

My business deals with Medicaid (MassHealth) and services range from consulting with clients to explain Medicaid policies and eligibility regulations to processing the Medicaid application.  I do not advertise so that all of my clients are referred to me by someone they know.  The referrals come from attorneys, financial planners, previous clients and nursing homes.  These referral sources have known me for many years and they trust that I can give their client the correct information for Medicaid eligibility.  I am also known to have applications processed by Medicaid more quickly because, as a former Medicaid employee, I have a better understanding of how they want the application completed and what paperwork to include.

This client was referred to me by the nursing home in which her father is currently residing.  The nursing home told me she had previously applied for MassHealth but was denied.  The client called me to set up an appointment.  I told her the consultation fee is $450.00 and that the cost of the entire Medicaid application would be determined at the consultation meeting.  I can not quote a fee for the entire process until I see the paperwork and can determine how much time this case will take.  All cases are different and involve different amounts of time to process.  Some are less complicated and the application fee reflects less time.  Some are extremely time consuming and the fee is higher.  As stated in the complaint, I say the same thing to every client.  So, I am positive I explained it the same way to this client.  The consultation involves going over all of the paperwork that I tell them to bring in, explaining all aspects of Medicaid eligibility issues and determining what we have to do for this individual to achieve Medicaid eligibility.  The consultation also includes follow-up questions and phone conversations.  If the client decides to hire me to also process the application,   we discuss what services are included and the cost of the service at the consultation meeting.

The client came to the meeting and we discussed Medicaid eligibility factors specific to this case – real estate, assets, income, health insurance, automobiles, legal paperwork.
We discussed what her father needs to do to achieve MassHealth eligibility.  I gave her a list of the additional documents needed by MassHealth that have to be attached to the application.  She signed the application form, the form naming herself as her father’s representative and a form allowing MassHealth permission to share information with me and with the nursing home.  Then, I explained that when I am involved in the application, I handle all of the paperwork. I told her that I will deal with MassHealth and that she does not have to send anything to them or talk to the MassHealth worker throughout the application process.
By now, I was able to access the complexity of this case and quote an application fee.  I told her the entire process, including the consultation would be $700.00.  The client seemed surprised and said she thought the cost was $450.00.  I again explained my process and reminded her that on the phone when she made the appointment I told her the cost of the consultation and that the application fee would be determined at the meeting.
I further explained that if she did not want me to file the paperwork for her that the consultation fee always includes follow-up phone calls and questions.  If she was going to do the application herself, she could call me throughout the process and I would continue to guide her on what she has to send to MassHealth, explain the letters they send out, go over eligibility rules, etc.
She said she would think about it because she thought the cost was $450.00 for the entire process.

The client called me later and said she was upset when she left and never should have paid me.  She again said she was told by me that I would handle everything for $450.00.  Again, I explained that I would not have told her that since it is not the way I handle consultations or applications.  I say the same thing to each client to avoid confusion.  I always quote the $450.00 consult fee and always say that the cost for the entire process would be discussed at the meeting.  
She said that I should pro-rate the fee since she did not want me to file the application.  I reminded her that the consultation is open-ended and offered to continue guiding her throughout the application process.  (Some clients have found this guidance to be priceless and all they needed to get through the application process since it is quite overwhelming to deal with MassHealth on their own.)  With the offer to continue with consulting services for an unlimited amount of time, I did not feel the need to refund the fee or pro-rate it in any way.  I encouraged her to call me back when she had any questions or wanted any additional explanation of MassHealth issues.

Sincerely,



********* *****t, LSW

BBB's Final Determination: Business offered a resolution. Consumer did not pursue further with BBB and the matter was assumed to be resolved